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Frost Radar™: Customer Experience Management Services in Europe, 2026

Publisher Frost & Sullivan
Published Apr 15, 2026
Length 76 Pages
SKU # MC21112494

Description

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from handling simple calls to complex business processes, such as technical support and customer self-service through interactive voice response applications or the web. Frost & Sullivan profiles the top 13 providers in this analysis. The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies. The Innovation Index is a measure of a company’s ability to develop products/services/solutions that are developed with a clear understanding of disruptive megatrends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers’ changing needs.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.

Table of Contents

76 Pages
    • Strategic Imperative
    • Growth Environment
    • Frost Radar Competitive Environment
    • Capita
    • Concentrix
    • Covisian
    • Firstsource
    • Foundever(R)
    • Infosys BPM
    • Intelcia
    • Konecta
    • Mplus
    • Tech Mahindra
    • TELUS Digital
    • TP
    • Transcom
    • Best Practices
    • Growth Opportunities
    • Frost Radar : Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
    • Significance of Being on the Frost Radar
    • Frost Radar Empowers the CEO's Growth Team
    • Frost Radar Empowers Investors
    • Frost Radar Empowers Customers
    • Frost Radar Empowers the Board of Directors
    • Next Steps

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