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US Automotive Technicians’ Choice Survey, 2022

Publisher Frost & Sullivan
Published Dec 22, 2023
SKU # MC18401665

Description

US Automotive Technicians’ Choice Survey, 2022



This survey of automotive aftermarket vehicle service technicians’ tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicles on at least a weekly basis. Respondents represent automotive repair shops throughout the United States: dealership (new vehicle) service departments, franchised auto repair shops, and independent auto repair shops. Frost & Sullivan has been tracking the automotive repair tool industry through automotive technicians since 2008. When applicable, this research compares data trending as far back as 2008.

This survey covers the following tool categories:

Power tools

Hand tools

Handheld diagnostic tools

Pneumatic/air tools

Tool storage devices

Qualitative areas covered in this research include the following:

Quality: A measure of original equipment fit, form, and function; the closer something matches the original part, the higher the perceived quality.

Reliability: Relates to service life. A reliable product is less susceptible to premature failure and has comparatively low warranty claims.

Innovation: Manufacturers coming up with new ideas or products and making continual improvements.

Tool purchases in 2021, purchase decision factors, dominant brands, key challengers (brands), strategic drivers, performance index, brand ownership trends, and brand reputation gap are also explored.

Table of Contents

    • Research Methodology
    • Methodology-Sample Sizes of Past and Current Research
    • Automotive Technician Profile-Shop Type and Region
    • Automotive Tool Purchases
    • Decision-Making Criteria
    • Dominant Brand vs. Key Challengers-Ownership Gap
    • Automotive Tool Purchase Channel
    • Auto Tools Purchase Channel-Online Platforms
    • Most Prevalent Purchase Channel-Mobile Tool Distributor
    • 2021 Purchases
    • Distribution Channels Over Time
    • Market Performance Index
    • Brand Ownership
    • Brand Reputation
    • Attribute Analysis of Top 5 Competitors
    • Why Snap-on Is the Best Brand
    • 2021 Purchases
    • Distribution Channels Over Time
    • Market Performance Index
    • Brand Ownership
    • Brand Reputation
    • Attribute Analysis of Top 5 Competitors
    • Why Snap-on Is the Best Brand
    • 2021 Purchases
    • Distribution Channels Over Time
    • Market Performance Index
    • Brand Ownership
    • Brand Reputation
    • Attribute Analysis of Top 5 Competitors
    • Why Snap-on Is the Best Brand
    • 2021 Purchases
    • Distribution Channels Over Time
    • Market Performance Index
    • Brand Ownership
    • Brand Reputation
    • Attribute Analysis of Top 5 Competitors
    • Why Snap-on Is the Best Brand
    • 2021 Purchases
    • Distribution Channels Over Time
    • Market Performance Index
    • Brand Ownership
    • Brand Reputation
    • Attribute Analysis of Top 5 Competitors
    • Why Snap-on is the Best Brand
    • Shop and Technician Profile
    • Use of Insulated Handheld Tools to Service Electric Vehicles
    • Definitions
    • Why is it Increasingly Difficult to Grow?
    • The Strategic Imperative 8
    • Growth Opportunities Fuel the Growth Pipeline Engine
    • Your Next Steps
    • Why Frost, Why Now?

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