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Telephone Call Centers

Publisher First Research, Inc.
Published Feb 02, 2026
SKU # FRRS20830103

Description

Brief Excerpt from Industry Overview Chapter:

Companies in this industry operate telephone call centers that provide telemarketing, customer care, and other outsourced business services on a contract basis. Major companies include Alorica, Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg).

The global call center revenue is estimated to reach $435 billion by the end of 2026. By 2030, it is expected that the global call center revenue will reach more than $490 billion, according to Statista.

The US telephone call center industry includes about 5,300 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $22 billion.

Table of Contents

Industry Overview
Quarterly Industry Update
Business Challenges
Business Trends
Industry Opportunities
Call Preparation Questions
Financial Information
Industry Forecast
Web Links and Acronyms

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