'Developing, testing and implementing QA instruments'
In this ebook we explore state-of-the-art quality assurance (QA) instruments, notably how they’re constructed, tested and used. What’s especially refreshing about the articles described in this collection is their customer-centred focus and how thorough authors test their data collection and modelling instrument’s psychometric properties. Customer-focused QA measures, understandably, are foremost in our readers’ minds not least because healthcare has two customers: (i) internal; i.e., our employee colleagues and (ii) external; i.e., the patient. Although patients are the paramount customer, we’d be hard pressed to separate and ignore the internal customer not least because there’s an old saying in all large organisations: culture eats strategy for breakfast, which is particularly true when implementing continuous quality improvement (CQI) projects. Involving front-line staff in CQI initiatives, therefore, is imperative if projects are to succeed.
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