Thailand Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030
Description
Thailand Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030
Thailand Business Process Outsourcing (BPO) Market, By Location (Offshore, Nearshore, Onshore), Services (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, Virtual Staffing Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (Thailand) Industry Trends and Forecast to 2030 Market Definition Business Process Outsourcing (BPO) is the practice of contracting or outsourcing a specific work process or process to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training among others. Business process outsourcing can be provided in various domains, including human resources, sales & marketing, supply chain, finance & accounting, education & training, and payment among others. Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to perform very frequently or on a daily basis and need to free your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue. Market Segmentation Thailand Business Process Outsourcing (BPO) Market is segmented into eight notable segments on the basis of location, application, services, deployment mode, organization size, location, outsourcing approach, and end user.
• On the basis of outsourcing type, the market is segmented into offshore, nearshore, and onshore
• On the basis of application type, the market is segmented into customer care, finance and accounting, talent and HR services, sales and marketing, sourcing, procurement and supply chain, facilities and administration, product engineering, training, and others
• On the basis of services, the market is segmented into voice processing, telemarketing services, 3D visualization services, image editing services, virtual staffing services, and others
• On the basis of deployment mode, the market is segmented into on-premise and cloud
• On the basis of ownership, the market is segmented into captive and third party
• On the basis of outsourcing approach, the market is segmented into best-shore, bundled services, contract based, and fee for service
• On the basis of end-user, the market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & e-commerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others
Market Players
Some of the major players operating Thailand Business Process Outsourcing (BPO) Market are:
• Accenture
• Infosys Limited
• Capgemini
• IBM Corporation
• Cognizant
• Wipro Limited
• Genpact
• HCL Technologies Limited
• NCR Corporation
• Amdocs
• ExlService Holdings, Inc.
• CBRE
• Tech Mahindra Limited
• TTEC
• Unity Communications
• Octopus Tech
• Concentrix Corporation
• CGI Inc.
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Thailand Business Process Outsourcing (BPO) Market, By Location (Offshore, Nearshore, Onshore), Services (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, Virtual Staffing Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (Thailand) Industry Trends and Forecast to 2030 Market Definition Business Process Outsourcing (BPO) is the practice of contracting or outsourcing a specific work process or process to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training among others. Business process outsourcing can be provided in various domains, including human resources, sales & marketing, supply chain, finance & accounting, education & training, and payment among others. Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to perform very frequently or on a daily basis and need to free your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue. Market Segmentation Thailand Business Process Outsourcing (BPO) Market is segmented into eight notable segments on the basis of location, application, services, deployment mode, organization size, location, outsourcing approach, and end user.
• On the basis of outsourcing type, the market is segmented into offshore, nearshore, and onshore
• On the basis of application type, the market is segmented into customer care, finance and accounting, talent and HR services, sales and marketing, sourcing, procurement and supply chain, facilities and administration, product engineering, training, and others
• On the basis of services, the market is segmented into voice processing, telemarketing services, 3D visualization services, image editing services, virtual staffing services, and others
• On the basis of deployment mode, the market is segmented into on-premise and cloud
• On the basis of ownership, the market is segmented into captive and third party
• On the basis of outsourcing approach, the market is segmented into best-shore, bundled services, contract based, and fee for service
• On the basis of end-user, the market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & e-commerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others
Market Players
Some of the major players operating Thailand Business Process Outsourcing (BPO) Market are:
• Accenture
• Infosys Limited
• Capgemini
• IBM Corporation
• Cognizant
• Wipro Limited
• Genpact
• HCL Technologies Limited
• NCR Corporation
• Amdocs
• ExlService Holdings, Inc.
• CBRE
• Tech Mahindra Limited
• TTEC
• Unity Communications
• Octopus Tech
• Concentrix Corporation
• CGI Inc.
Please note:The single user license is non-downloadable and non-printable. Global Site license allows these actions.
Please note: This publisher does offer titles that are created upon receipt of order. The report will take approximately 15-20 business days to prepare and deliver.
Table of Contents
176 Pages
- 1 Introduction
- 1.1 Objectives Of The Study
- 1.2 Market Definition
- 1.3 Overview Of The Thailand Business Process Outsourcing (Bpo) Market
- 1.4 Limitations
- 1.5 Markets Covered
- 2 Market Segmentation
- 2.1 Markets Covered
- 2.2 Geographical Scope
- 2.3 Years Considered For The Study
- 2.4 Currency And Pricing
- 2.5 Dbmr Tripod Data Validation Model
- 2.6 Multivariate Modelling
- 2.7 Location Lifeline Curve
- 2.8 Market Challenge Matrix
- 2.9 Market End-user Coverage Grid
- 2.10 Primary Interviews With Key Opinion Leaders
- 2.11 Dbmr Market Position Grid
- 2.12 Vendor Share Analysis
- 2.13 Secondary Sources
- 2.14 Assumptions
- 3 Executive Summary
- 4 Premium Insights
- 4.1 Porter’s Five Forces
- 4.2 Patent Analysis
- 4.3 Technological Map
- 4.4 Business Model And Pricing Assessment Of Key Players
- 4.4.1 Genpact
- 4.4.2 Concentrix Corporation
- 4.4.3 Ibm
- 4.5 Insight For Ipo Listing For Key Players, Ipo Pricing, Key Consideration, And Challenges
- 4.5.1 Genpact
- 4.5.2 Concentrix Corporation
- 4.5.3 Ibm
- 4.5.4 Accenture
- 4.5.5 Wipro Limited
- 4.6 Value Chain Analysis
- 4.7 Company Comparative Analysis
- 4.7.1 Wipro Limited
- 4.7.2 Infosys Limited
- 4.7.3 Cognizant
- 4.8 Case Studies
- 4.9 Regulatory Sytandards
- 5 Market Overview
- 5.1 Drivers
- 5.1.1 Increasing Need For Business Agility
- 5.1.2 Rising Customer Focus Toward Enhanced Efficiency, Time Effectiveness, And Cost Efficiency
- 5.1.3 Growing Preference For Cloud Technology And Its Significance On Process Automation
- 5.1.4 Increasing Dependence On Sales And Marketing For Customer Service Enhancement
- 5.1.5 Upsurge In The Capacity Of Quality Enterprise Data
- 5.2 Restraints
- 5.2.1 Growing Concerns Regarding Data Security And Privacy Concern
- 5.2.2 Stringent Government Regulations
- 5.3 Opportunities
- 5.3.1 Focus On Multi-workflow Scheduling Of Business
- 5.3.2 Emergence Of Digital Technologies, Namely Ai, Iot, And Cloud Computing
- 5.3.3 Increase In The Establishment Of Service Centers And It Sector Spending
- 5.3.4 Growing Number Of Start-ups Partnering With Business Process Outsourcing (Bpo)
- 5.4 Challenges
- 5.4.1 Lack Of Skilled Workforce And High Attrition Rate
- 5.4.2 Frequent Disruption Affects The Operational Efficiency Of Business Process Outsourcing (Bpo)
- 5.4.3 Increase In The Presence Of New Entrants
- 6 Thailand Business Process Outsourcing (Bpo) Market, By Location
- 6.1 Overview
- 6.2 Offshore
- 6.3 Onshore
- 6.4 Nearshore
- 7 Thailand Business Process Outsourcing (Bpo) Market, By Service
- 7.1 Overview
- 7.2 Voice Processing
- 7.2.1 Inbound
- 7.2.2 Outbound
- 7.2.3 Survey And Market Research
- 7.3 Telemarketing Services
- 7.4 Image Editing Services
- 7.5 Virtual Staffing Services
- 7.6 3d Visualization Services
- 7.6.1 3d Animation
- 7.6.2 Cad Modeling
- 7.6.3 3d Illustration
- 7.6.4 3d Development
- 7.6.5 Others
- 7.7 Others
- 8 Thailand Business Process Outsourcing (Bpo) Market, By Application
- 8.1 Overview
- 8.2 Customer Care
- 8.3 Finance And Accounting
- 8.4 Talent And Hr Services
- 8.5 Sales And Marketing
- 8.6 Sourcing, Procurement And Supply Chain
- 8.7 Facilities And Administration
- 8.8 Product Engineering
- 8.9 Training
- 8.10 Others
- 9 Thailand Business Process Outsourcing (Bpo) Market, By Deployment Mode
- 9.1 Overview
- 9.2 Cloud
- 9.3 On Premise
- 10 Thailand Business Process Outsourcing (Bpo) Market, By Organization Size
- 10.1 Overview
- 10.2 Large Enterprises
- 10.2.1 Cloud
- 10.2.2 On Premise
- 10.3 Small & Medium Enterprises
- 10.3.1 Cloud
- 10.3.2 On Premise
- 11 Thailand Business Process Outsourcing (Bpo) Market, By Ownership
- 11.1 Overview
- 11.2 Captive
- 11.3 Third Party
- 12 Thailand Business Process Outsourcing (Bpo) Market, By Outsourcing Approach
- 12.1 Overview
- 12.2 Contract Based
- 12.3 Bundled Services
- 12.4 Best-shore
- 12.5 Fee For Service
- 13 Thailand Business Process Outsourcing (Bpo) Market, By End User
- 13.1 Overview
- 13.2 It And Telecommunication
- 13.2.1 Customer Care
- 13.2.2 Finance And Accounting
- 13.2.3 Talent And Hr Services
- 13.2.4 Sales And Marketing
- 13.2.5 Sourcing, Procurement & Supply Chain
- 13.2.6 Facilities And Administration
- 13.2.7 Product Engineering
- 13.2.8 Training
- 13.2.9 Others
- 13.3 Manufacturing
- 13.3.1 Customer Care
- 13.3.2 Finance And Accounting
- 13.3.3 Talent And Hr Services
- 13.3.4 Sales And Marketing
- 13.3.5 Sourcing, Procurement & Supply Chain
- 13.3.6 Facilities And Administration
- 13.3.7 Product Engineering
- 13.3.8 Training
- 13.3.9 Others
- 13.4 Bfsi
- 13.4.1 Customer Care
- 13.4.2 Finance And Accounting
- 13.4.3 Talent And Hr Services
- 13.4.4 Sales And Marketing
- 13.4.5 Sourcing, Procurement & Supply Chain
- 13.4.6 Facilities And Administration
- 13.4.7 Product Engineering
- 13.4.8 Training
- 13.4.9 Others
- 13.5 Government & Defense
- 13.5.1 Customer Care
- 13.5.2 Finance And Accounting
- 13.5.3 Talent And Hr Services
- 13.5.4 Sales And Marketing
- 13.5.5 Sourcing, Procurement & Supply Chain
- 13.5.6 Facilities And Administration
- 13.5.7 Product Engineering
- 13.5.8 Training
- 13.5.9 Others
- 13.6 Transportation And Logistics
- 13.6.1 Customer Care
- 13.6.2 Finance And Accounting
- 13.6.3 Talent And Hr Services
- 13.6.4 Sales And Marketing
- 13.6.5 Sourcing, Procurement & Supply Chain
- 13.6.6 Facilities And Administration
- 13.6.7 Product Engineering
- 13.6.8 Training
- 13.6.9 Others
- 13.7 Retail And E-commerce
- 13.7.1 Customer Care
- 13.7.2 Finance And Accounting
- 13.7.3 Talent And Hr Services
- 13.7.4 Sales And Marketing
- 13.7.5 Sourcing, Procurement & Supply Chain
- 13.7.6 Facilities And Administration
- 13.7.7 Product Engineering
- 13.7.8 Training
- 13.7.9 Others
- 13.8 Travel And Hospitality
- 13.8.1 Customer Care
- 13.8.2 Finance And Accounting
- 13.8.3 Talent And Hr Services
- 13.8.4 Sales And Marketing
- 13.8.5 Sourcing, Procurement & Supply Chain
- 13.8.6 Facilities And Administration
- 13.8.7 Product Engineering
- 13.8.8 Training
- 13.8.9 Others
- 13.9 Healthcare
- 13.9.1 Customer Care
- 13.9.2 Finance And Accounting
- 13.9.3 Talent And Hr Services
- 13.9.4 Sales And Marketing
- 13.9.5 Sourcing, Procurement & Supply Chain
- 13.9.6 Facilities And Administration
- 13.9.7 Product Engineering
- 13.9.8 Training
- 13.9.9 Others
- 13.10 Energy And Utilities
- 13.10.1 Customer Care
- 13.10.2 Finance And Accounting
- 13.10.3 Talent And Hr Services
- 13.10.4 Sales And Marketing
- 13.10.5 Sourcing, Procurement & Supply Chain
- 13.10.6 Facilities And Administration
- 13.10.7 Product Engineering
- 13.10.8 Training
- 13.10.9 Others
- 13.11 Education
- 13.11.1 Customer Care
- 13.11.2 Finance And Accounting
- 13.11.3 Talent And Hr Services
- 13.11.4 Sales And Marketing
- 13.11.5 Sourcing, Procurement & Supply Chain
- 13.11.6 Facilities And Administration
- 13.11.7 Product Engineering
- 13.11.8 Training
- 13.11.9 Others
- 13.12 Others
- 14 Thailand Business Process Outsourcing (Bpo) Market: Company Landscape
- 14.1 Company Share Analysis: Thailand
- 15 Swot Analysis
- 16 Company Profile
- 16.1 Genpact
- 16.1.1 Company Snapshot
- 16.1.2 Revenue Analysis
- 16.1.3 Solution Portfolio
- 16.1.4 Recent Developments
- 16.2 Concentrix Corporation
- 16.2.1 Company Snapshot
- 16.2.2 Revenue Analysis
- 16.2.3 Service Portfolio
- 16.2.4 Recent Developments
- 16.3 Ibm Corporation
- 16.3.1 Company Snapshot
- 16.3.2 Revenue Analysis
- 16.3.3 Service Portfolio
- 16.3.4 Recent Developments
- 16.4 Accenture
- 16.4.1 Company Snapshot
- 16.4.2 Revenue Analysis
- 16.4.3 Service Portfolio
- 16.4.4 Recent Developments
- 16.5 Wipro Limited
- 16.5.1 Company Snapshot
- 16.5.2 Revenue Analysis
- 16.5.3 Service Portfolio
- 16.5.4 Recent Developments
- 16.6 Infosys Limited
- 16.6.1 Company Snapshot
- 16.6.2 Revenue Analysis
- 16.6.3 Service Portfolio
- 16.6.4 Recent Developments 142
- List Of Tables
- Table 1 Revenue Earned From Top Clients
- Table 2 Thailand Business Process Outsourcing (Bpo) Market, By Location, 2021-2030 (Usd Million)
- Table 3 Thailand Business Process Outsourcing (Bpo) Market, By Service, 2021-2030 (Usd Million)
- Table 4 Thailand Voice Processing In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 5 Thailand 3d Visualization Services In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 6 Thailand Business Process Outsourcing (Bpo) Market, By Application, 2021-2030 (Usd Million)
- Table 7 Thailand Business Process Outsourcing (Bpo) Market, By Deployment Mode, 2021-2030 (Usd Million)
- Table 8 Thailand Business Process Outsourcing (Bpo) Market, By Organization Size, 2021-2030 (Usd Million)
- Table 9 Thailand Large Enterprises In Business Process Outsourcing (Bpo) Market, By Deployment Mode, 2021-2030 (Usd Million)
- Table 10 Thailand Small & Medium Enterprises In Business Process Outsourcing (Bpo) Market, By Deployment Mode, 2021-2030 (Usd Million)
- Table 11 Thailand Business Process Outsourcing (Bpo) Market, By Ownership, 2021-2030 (Usd Million)
- Table 12 Thailand Business Process Outsourcing (Bpo) Market, By Outsourcing Approach, 2021-2030 (Usd Million)
- Table 13 Thailand Business Process Outsourcing (Bpo) Market, By End User, 2021-2030 (Usd Million)
- Table 14 Thailand It And Telecommunication In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 15 Thailand Manufacturing In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 16 Thailand Bfsi In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 17 Thailand Government & Defense In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 18 Thailand Transportation And Logistics In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 19 Thailand Retail And E-commerce In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 20 Thailand Travel And Hospitality In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 21 Thailand Healthcare In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 22 Thailand Energy And Utilities In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million)
- Table 23 Thailand Education In Business Process Outsourcing (Bpo) Market, By Type, 2021-2030 (Usd Million) 121
- List Of Figures
- Figure 1 Thailand Business Process Outsourcing (Bpo) Market: Segmentation
- Figure 2 Thailand Business Process Outsourcing (Bpo) Market: Data Triangulation
- Figure 3 Thailand Business Process Outsourcing (Bpo) Market: Droc Analysis
- Figure 4 Thailand Business Process Outsourcing (Bpo) Market: Regional Vs Country Market Analysis
- Figure 5 Thailand Business Process Outsourcing (Bpo) Market: Company Research Analysis
- Figure 6 Thailand Business Process Outsourcing (Bpo) Market: Multivariate Modelling
- Figure 7 Thailand Business Process Outsourcing (Bpo) Market: Location Curve
- Figure 8 The Market Challenge Matrix By Service
- Figure 9 Thailand Business Process Outsourcing (Bpo) Market: Market End-user Coverage Grid
- Figure 10 Thailand Business Process Outsourcing (Bpo) Market: Interview Demographics
- Figure 11 Thailand Business Process Outsourcing (Bpo) Market: Dbmr Market Position Grid
- Figure 12 Thailand Business Process Outsourcing (Bpo) Market: Vendor Share Analysis
- Figure 13 Thailand Business Process Outsourcing (Bpo) Market: Segmentation
- Figure 14 Increasing Need For Business Agility Is Expected To Drive The Thailand Business Process Outsourcing (Bpo) Market Growth In The Forecast Period
- Figure 15 The Offshore Segment Is Expected To Account For The Largest Share Of The Thailand Business Process Outsourcing (Bpo) Market In 2023 & 2030
- Figure 16 Bpo Process Flow Pre Shipment
- Figure 17 Bpo Process Flow Post Shipment
- Figure 18 Drivers, Restraints, Opportunities, And Challenges Of Thailand Business Process Outsourcing (Bpo) Market
- Figure 19 Changes In Organization For Agility
- Figure 20 Public Cloud Adoption For Business Operations
- Figure 21 Ai Adoption Rates Around The Globe
- Figure 22 Thailand Business Process Outsourcing (Bpo) Market: By Location, 2022
- Figure 23 Thailand Business Process Outsourcing (Bpo) Market: By Service, 2022
- Figure 24 Thailand Business Process Outsourcing (Bpo) Market: By Application, 2022
- Figure 25 Thailand Business Process Outsourcing (Bpo) Market: By Deployment Mode, 2022
- Figure 26 Thailand Business Process Outsourcing (Bpo) Market: By Organization Size, 2022
- Figure 27 Thailand Business Process Outsourcing (Bpo) Market: By Ownership, 2022
- Figure 28 Thailand Business Process Outsourcing (Bpo) Market: By Outsourcing Approach, 2022
- Figure 29 Thailand Business Process Outsourcing (Bpo) Market: By End User, 2022
- Figure 30 Thailand Business Process Outsourcing (Bpo) Market: Company Share 2022 (%) 123
Pricing
Currency Rates
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