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Self-Service Markets: ATMs, Kiosks, Vending Machines

Self-Service Markets: ATMs, Kiosks, Vending Machines

The global market for Self-service technologies will grow from $54.4 billion in 2016 to $83.5 billion by 2021 with a compound annual growth rate (CAGR) of 8.9% for the period of 2016-2021.

This report provides:
An overview of the global self-service markets including ATMs, Kiosks, and vending machines.
Analyses of global market trends, with data from 2015, 2016, and projections of CAGRs through 2021.
Assessments of the impact of economic, technological, legal/regulatory, and other factors that will drive the future market for each of these new technologies and how they will influence other businesses.
A look at market growth strategies based on objective, quantitative analysis of the key segments of the self–service market, the technologies that show the greatest potential, and the challenges that must be overcome for the market to realize its full potential.
Information on the various factors and trends that affect the self–service industry from the perspective of various stakeholders, including technology vendors, component suppliers, and customers.
Profiles of major players in the field.


DEFINITION AND SCOPE OF STUDY

BCC Research defines self-service technologies—ATMs, kiosks and vending machines—as self-service automated dispensing machines that enable customers to produce a service independent of direct service employee involvement.

An ATM (automated teller machine) is an electronic device that allows a customer to perform financial transactions (cash withdrawals and deposits) without the need for employee involvement. A kiosk is a freestanding computer terminal that provides access to information. Vending machines are automated self-service machines that dispense items such as snacks, beverages and cigarettes.

To calculate and segment the market, we considered self-service hardware (terminals) and services related to those. However, self-service software (e.g., operating systems and security software) that is generally not provided by self-service terminal providers is beyond the scope of this report. In addition, services that are not directly related to self-service technologies, such as education and training, and consulting services, are also beyond the scope of this report, as is hardware security such as closed circuit television (CCTV) and biometric access control.

The report begins by introducing the reader to how the market for self-service technologies has evolved over time and how digital (e.g., mobility and connectivity) is affecting the market. Building on that understanding, the study proceeds to identify the following forces driving the market:
Primary forces with a direct impact on the self-service technology markets.
Secondary forces that have an indirect impact.
Key funding and financing in this space, which are particularly supportive for new entrants.
Some key challenges that may hinder the growth of this market.
Key trends visible in the market.
The top industries/verticals that are key users of self-service technologies, along with some other industries that are expected to be key users in the future.
Demand in the Americas, EMEA (Europe, the Middle East and Africa) and Asia-Pacific for self-service technology terminals.

CHAPTER 1 INTRODUCTION
STUDY GOALS AND OBJECTIVES
DEFINITION AND SCOPE OF STUDY
REASONS FOR DOING THE STUDY
INTENDED AUDIENCE
METHODOLOGY
INFORMATION SOURCES
ANALYST'S CREDENTIALS
RELATED BCC RESEARCH REPORTS
BCC RESEARCH WEBSITE
DISCLAIMER
CHAPTER 2 SUMMARY
SUMMARY TABLE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ BILLIONS)
SUMMARY FIGURE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, 2015-2021 ($ BILLIONS)
CHAPTER 3 OVERVIEW
AUTOMATED TELLER MACHINES (ATMS)
ENTRANCE OF DIEBOLD AND NCR
ENTRANCE AND EXPANSION OF OTHER PLAYERS
FURTHER GROWTH WITH DIGITAL TELEPHONY AND WINDOWS OPERATING SYSTEM
ATM MANAGED SERVICES
TABLE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, THROUGH 2021 ($ BILLIONS)
FIGURE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, 2015-2021 ($ BILLIONS)
FIGURE 2 GLOBAL MARKET SHARE OF ATM MANAGED SERVICES VS OVERALL ATM MARKET, 2015-2021 (%)
KIOSKS
ADOPTION OF KIOSKS IN NONTRADITIONAL INDUSTRIES
FURTHER POPULARITY OF SMALL-SIZED MODELS
PERIOD OF ACQUISITIONS, MERGERS AND PARTNERSHIPS
VENDING MACHINES
FIRST MODERN VENDING MACHINES IN THE U.S. AND ENGLAND
COLD AND REFRIGERATED VENDING MACHINES IN THE MARKET
LARGE-SCALE DEVELOPMENT OF COFFEE VENDING MACHINES
MOVE TOWARD HEALTHY FOOD DISPENSING VENDING MACHINES
VENDING MACHINES OF THE FUTURE
NEW OPPORTUNITIES IN THE SELF-SERVICE MARKETS
ATM
ATM Biometrics
Multifactor Security Authentication
Cash-Recycling ATMs
Add-on Features in ATMs
ATM Integration of Contactless Payment
ATM e-Receipts
Solar ATMs
KIOSKS
Solar-Powered Kiosks
VENDING MACHINES
Reverse Vending Machine
Connected Vending Machines
GROWTH FORECAST OF THE GLOBAL SELF-SERVICE MARKETS
TABLE 2 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS)
FIGURE 3 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, 2015-2021 ($ BILLIONS)
MAJOR MARKET FORCES
TABLE 3 MAJOR MARKET FORCES AND THEIR CURRENT AND FUTURE
IMPACT
BENEFITS TO CUSTOMERS
EXPANSION OPPORTUNITY FOR COMPANIES
SMART CITIES AND URBANIZATION
BUSINESS BENEFITS
KEY BUYING CRITERIA
TABLE 4 KEY BUYING CRITERIA FOR SELF-SERVICE TECHNOLOGIES AND THEIR IMPACT
DESIGN AND APPEAL TO CUSTOMERS
CUSTOMIZATION OPTIONS
CONNECTIVITY OPTIONS
SECURITY AND RELATED FEATURES
USABILITY
INTEGRATION
TABLE 5 CHANGES IN KEY BUYING CRITERIA AND THEIR IMPACT OVER
TIME
KEY STRATEGIES IN THE SELF-SERVICE TECHNOLOGIES SPACE
MERGERS AND ACQUISITION
PARTNERSHIPS
INNOVATION
TABLE 6 R &D EXPENSES OF SELECTED KEY COMPANIES, 2012-2015 ($ BILLIONS)
TABLE 7 R &D EXPENSES OF SELECTED KEY COMPANIES AS A PERCENTAGE OF REVENUE, 2012-2015 (%)
FOCUS TOWARD EXPANDING INTO EMERGING REGIONS
ENHANCING GLOBAL SERVICE CAPABILITY
CHAPTER 4 MARKET BY TYPE OF TECHNOLOGY
TABLE 8 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ BILLIONS)
FIGURE 4 GLOBAL MARKET SHARES OF SELF-SERVICE TECHNOLOGIES BY TYPE, 2015-2021 ($ BILLIONS)
AUTOMATED TELLER MACHINES
TABLE 9 GLOBAL MARKET FOR ATM TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%)
FIGURE 5 GLOBAL MARKET FOR ATM TECHNOLOGIES, 2015-2021 ($ BILLIONS)
FIGURE 6 GLOBAL MARKET FOR ATM MANAGED SERVICES VS OTHER ATM TECHNOLOGIES, 2015-2021 ($ BILLIONS)
TABLE 10 KEY COMPANIES IN THE ATM MANAGED SERVICES SPACE
KIOSKS
TABLE 11 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%)
FIGURE 7 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, 2015-2021 ($ BILLIONS)
FIGURE 8 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2015 (%)
FIGURE 9 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2016 (%)
FIGURE 10 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2021 (%)
TABLE 12 KEY PLAYERS IN THE GLOBAL KIOSK MARKET
VENDING MACHINES
TABLE 13 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%)
FIGURE 11 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, 2015-2021 ($ BILLIONS)
FIGURE 12 GLOBAL MARKET SHARES OF VENDING MACHINES BY TYPE, 2015 (%)
FIGURE 13 GLOBAL DISTRIBUTION OF INSTALLATIONS OF VENDING MACHINES IN COMPANY SPACES VS PUBLIC SPACES, 2015 (%)
SMART VENDING MACHINES
TABLE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, THROUGH 2021 ($ BILLIONS)
FIGURE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, 2015-2021 ($ BILLIONS)
FIGURE 15 GLOBAL DISTRIBUTION OF SMART VENDING MACHINES VS OTHER TYPES OF VENDING MACHINES, 2015 AND 2021 (%)
TABLE 15 KEY COMPANIES IN THE VENDING MACHINE MARKET
CHAPTER 5 SELF-SERVICE MARKETS BY INDUSTRY APPLICATIONS
INDUSTRY APPLICATIONS OF KIOSKS
TABLE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, THROUGH 2021 ($ BILLIONS)
FIGURE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, 2015-2021 ($ BILLIONS)
RETAIL SECTOR
TRAVEL AND TRANSPORTATION
TABLE 17 KEY REGIONAL GROWTH PROSPECTS OF SELF-SERVICE
TECHNOLOGIES IN TRAVEL AND TRANSPORTATION APPLICATIONS
HOSPITALITY
ENTERTAINMENT
OTHER SECTORS
Banking
Healthcare
Government
CHAPTER 6 INDUSTRY STRUCTURE
OVERVIEW
KEY STAKEHOLDERS IN THE MARKET
KEY TRENDS IN THE MARKET FOR SELF-SERVICE TECHNOLOGIES
TABLE 18 KEY TRENDS IN THE SELF-SERVICE MARKETS AND THEIR CURRENT AND FUTURE IMPACT
OUTSOURCING OF ATM SERVICES
INCREASING USE OF KIOSKS IN THE HOSPITALITY INDUSTRY
USE OF SELF-SERVICE KIOSKS IN THE RESTAURANT INDUSTRY
WIDE CHOICE OF CHECKOUT OPTIONS
INCREASING IMPORTANCE OF PERSONALIZATION
HIGH-SPEED SELF-CHECKOUT SOLUTIONS
VISUAL RECOGNITION OF CHECKOUT ITEMS
INSTALLATION OF DRIVE-THROUGH BILL PAYMENT KIOSKS
PREPAID CARD KIOSKS
FOREIGN CURRENCY CONVERSION KIOSKS
MARIJUANA DISPENSING KIOSKS
INTRODUCTION OF MEDICINE DISPENSING KIOSKS
VENTURE CAPITAL FUNDING AND INVESTMENTS
TABLE 19 KEY VENTURE CAPITAL AND OTHER SOURCES OF FINANCING IN THE MARKET FOR SELF-SERVICE TECHNOLOGIES, 2002-2016 ($ MILLIONS)
MERGERS AND ACQUISITIONS
TECHNOLOGICAL DEVELOPMENT AND ACQUISITION OF NEW TECHNOLOGY
GEOGRAPHIC EXPANSION
EXPANSION INTO NEW CATEGORIES
EXPANSION INTO NEW SECTORS
TABLE 20 KEY ACQUISITIONS IN THE SELF-SERVICE TECHNOLOGIES MARKET, 1997-2015
NCR ACQUISITIONS
INDUSTRY CHALLENGES AND CONCERNS
TABLE 21 IMPACT OF VARIOUS CHALLENGES ON SELF- SERVICE
TECHNOLOGIES
SECURITY CHALLENGE
TECHNOLOGICAL ACCEPTANCE CHALLENGE
MAINTENANCE ISSUES
GOVERNMENT REGULATIONS ON SELF-SERVICE TERMINALS
CHAPTER 7 PATENT ACTIVITY
FIGURE 17 NUMBER OF U.S. PATENTS OBTAINED BY VARIOUS COMPANIES IN THE SELF-SERVICE TECHNOLOGIES SPACE
CHAPTER 8 GLOBAL REGIONAL MARKETS
GEOGRAPHIC SEGMENTATION
TABLE 22 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, THROUGH 2021 ($ BILLIONS)
FIGURE 18 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, 2015-2021 ($ BILLIONS)
THE AMERICAS
TABLE 23 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS)
FIGURE 19 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, 2015-2021 ($ BILLIONS)
TABLE 24 KEY ATM PLAYERS IN BRAZIL
TABLE 25 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN THE AMERICAS, 2011-2014
TABLE 26 LEVEL OF GROWTH PROSPECTS IN THE ATM MARKET IN KEY COUNTRIES/REGIONS IN THE AMERICAS
EUROPE, MIDDLE EAST AND AFRICA
TABLE 27 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS)
FIGURE 20 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, 2015-2021 ($ BILLIONS)
TABLE 28 ATMS PER 100,000 ADULTS IN KEY EMEA COUNTRIES, 2011-2014
TABLE 29 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN THE EMEA REGION
ASIA-PACIFIC
TABLE 30 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS)
FIGURE 21 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, 2015-2021 ($ BILLIONS)
TABLE 31 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN ASIA-PACIFIC, 2011-2014
TABLE 32 KEY ATM PLAYERS (INCLUDING ATM MANAGED SERVICES) IN INDIA
TABLE 33 ATM INSTALLATIONS IN CHINA, 2010-2014 (NUMBER/%)
FIGURE 22 ATM INSTALLATIONS IN CHINA, 2010-2014 (NUMBER)
TABLE 34 KEY ATM MANUFACTURERS/PLAYERS IN CHINA
TABLE 35 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN ASIA-PACIFIC
CHAPTER 9 VENDOR PROFILES
KEY PLAYERS IN SELF-SERVICE TECHNOLOGIES AND THE COMPETITIVE
SCENARIO
VENDOR PROFILES
AIT TECHNOLOGIES PTE. LTD.
Business Overview
Key Products and Solutions
Strengths
Weaknesses
ARIANE SYSTEMS
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
AZKOYEN VENDING SYSTEMS
Business Overview
Key Products and Solutions
Strengths
Weaknesses
CRANE MERCHANDISING SYSTEMS
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
DIEBOLD INC.
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
FUJITSU FRONTECH
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
GENMEGA INC.
Business Overview
Key Products and Solutions
Strengths
Weaknesses
GRG BANKING
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
HITACHI-OMRON TERMINAL SOLUTIONS CORP.
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
KIOSK INFORMATION SYSTEMS
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
MAAS INTERNATIONAL
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
MERIDIAN KIOSKS LLC
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
N&W GLOBAL VENDING SPA
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
NAUTILUS HYOSUNG
Business Overview
Key Products and Solutions
Strengths
Weaknesses
NCR CORP.
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
OKI ELECTRIC INDUSTRY CO. LTD.
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
OLEA KIOSKS
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
PHOENIX KIOSK
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
SANDEN CORP.
Business Overview
Key Products and Solutions
Strengths
Weaknesses
SEAGA MANUFACTURING INC.
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
SNACKTIME PLC
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
TOSHIBA TEC
Business Overview
Key Products and Solutions
Strengths
Weaknesses
TRITON SYSTEMS
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
WESTOMATIC VENDING MACHINES
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
WINCOR NIXDORF GMBH
Business Overview
Key Products and Solutions
Key Clients
Strengths
Weaknesses
ZEBRA TECHNOLOGIES CORP.
Business Overview
Key Products and Solutions
Strengths
Weaknesses
OTHER MARKET PARTICIPANTS
ACG
AEQUATOR AG
ANIMO BV
ATM INDUSTRY ASSOCIATION
ATM LINK INC.
ATM SOLUTIONS INC.
ATMEQUIPMENT.COM
ATMGURUS
AURIGA
BIANCHI VENDING GROUP SPA
BRAVILOR BONAMAT BV
CASH CONNECT
COLUMBUS DATA SERVICES
CR2
CREM INTERNATIONAL AB
CSF INTERNATIONAL
CUSTOM
D&K ENGINEERING
DE JONG DUKE
DEUTSCHE WURLITZER GMBH
ELAN FINANCIAL SERVICES
ESPRIDA CORP.
ETNA COFFEE EQUIPMENT BV
FABCON CREATIVE
FISERV
FUJIFILM
GMV
I-DESIGN
INETCO SYSTEMS LTD.
KAL ATM SOFTWARE
KIOWARE
LIVEWIRE DIGITAL
MAGTEK
MICROSPACE COMMUNICATIONS CORP.
NATIONAL CASH SYSTEMS
NIDEC SANKYO AMERICA CORP.
NIPPON PRIMEX INC.
OPTCONNECT
PARAGON APPLICATION SYSTEMS
PEERLESS-AV
PROVISIO
REDYREF INTERACTIVE KIOSKS
SHENZHEN SUNSON TECH CO. LTD.
SLABBKIOSKS
SPL GROUP
STEGO INC.
TELPAR INC.
TIO NETWORKS CORP.
TMD SECURITY
TRUSTED SECURITY SOLUTIONS INC.
WIRECARD AG

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