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The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention

The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention

Communications service providers (CSPs) can create differentiation and enhance loyalty by providing an outstanding end-to-end quality of experience (QoE), but this requires a multi-dimensional QoE monitoring approach. CSPs must consider implementing QoE monitoring on complex and high-impact use cases such as VoLTE and video service assurance and targeted RAN and HetNet optimisation.


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