|
Published by: Frost & Sullivan
Published: May. 1, 2001
Table of Contents
Executive Summary
Introduction to the U.S. Wholesale Operator Assistance Services Market
Summary of Major Findings
Market Growth, Opportunities, and Total Forecast
Competitive Analysis
Conclusions
Research Scope and Methodology
Objectives and Purpose
Frost & Sullivan’s 12 Step Research Methodology
Market Engineering Research Measurement System
Market Engineering Measurements
Market Engineering Unit and Revenue Forecasts (1996-2006)
Key Market Trends
Market Revenue Forecast
Trends by Service
Trends by Distribution Channel
Competitive Market Share and Participant Analysis
Forecasts of the U.S. Wholesale Calling Card Operator Assistance Services Market
Revenue Trend Analysis
Demand Trend Analysis
Pricing Trend Analysis
Forecasts of the U.S. Wholesale Collect Calling Operator Assistance Services Market
Revenue Trend Analysis
Demand Trend Analysis
Pricing Trend Analysis
Forecasts of the U.S. Wholesale Bill-to-Third Operator Assistance Services Market
Revenue Trend Analysis
Demand Trend Analysis
Pricing Trend Analysis
Forecasts of the U.S. Other Wholesale Operator Assistance Services Market
Revenue Trend Analysis
Demand Trend Analysis
Pricing Trend Analysis
Market Engineering Awards for the U.S. Wholesale Operator Assistance Services Market
Frost & Sullivan’s 2000 Market Engineering Awards
Award Category: Market Engineering Leadership
Market Engineering Strategic Recommendations
Corporate Management
Marketing Department
Market Engineering Planning
Current Company Status Location
Desired Status
Developing the Strategy
Implementing the Strategy
Implementation of Market Engineering
List of Figures
Market Engineering Research for the U.S. Wholesale Operator Assistance Services Market 1997-2006
1 Total Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
2 Wholesale Operator Assistance Services Market: Percent of Revenues by Product Type (U.S.), 1997-2006
3 CLEC Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2004
4 Wireless Carrier Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2004
5 Wireless Carrier Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2004
6 ICO Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2004
7 Total Wholesale Operator Assistance Services Market: Market Share Trends of Major Market Participants (U.S.), 1998-1999
8 Wholesale Calling Card Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
9 Wholesale Calling Card Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
10 Wholesale Calling Card Operator Assistance Services Market: Price Per OA Call Forecasts (U.S.), 1997-2006
11 Wholesale Collect Calling Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
12 Wholesale Collect Calling Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
13 Wholesale Collect Calling Operator Assistance Services Market: Price per OA Call Forecasts (U.S.), 1997-2006
14 Wholesale Bill-to-Third Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
15 Wholesale Bill-to-Third Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
16 Wholesale Bill-to-Third Operator Assistance Services Market: Price per OA Call Forecasts (U.S.), 1997-2006
17 Wholesale Other Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
18 Wholesale Other Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
19 Wholesale Other Operator Assistance Services Market: Price per OA Call Forecasts (U.S.), 1997-2006
20 Wholesale Operator Assistance Services Market: Ten Most Important Market Elements to Integrate into Business Planning (U.S.), 2000
21 Wholesale Operator Assistance Services Market: Ten-Point Checklist of Market Engineering Implementation (U.S.), 2000
22 Wholesale Operator Assistance Services Market: Ten Elements of a Successful Monitoring Program (U.S.), 2000
List of Charts
Market Engineering Research for the U.S. Wholesale Operator Assistance Services Market 1997-2006
1 Wholesale Operator Assistance Services Market: Market Engineering Measurements (U.S.), 1999
2 Total Wholesale Operator Assistance Services Market: Revenue Forecasts (U.S.), 1997-2006
3 Total Wholesale Operator Assistance Services Market: Market Share Trends of Major Market Participants (U.S.), 1999
4 Wholesale Calling Card Operator Assistance Services Market: \Volume Forecasts (U.S.), 1997-2006
5 Wholesale Collect Calling Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
6 Wholesale Bill-to-Third Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
7 Wholesale Other Operator Assistance Services Market: Volume Forecasts (U.S.), 1997-2006
AbstractPrice and Quality Will Define Market Winners
As markets for wholesale operator assistance continue to
become commoditized, participants that can offer both
low prices and a high quality of service will emerge victorious. In many cases, keeping operator costs down will mean providing at least partially automated service. But because operator assistance is often the primary channel of communication with customers, providers realize that ensuring fast responses from live, courteous operators will be essential in keeping customers.
This Frost & Sullivan report analyzes the major segments
of U.S. wholesale markets for operator assistance,
including calling card assistance, collect calling assistance, bill-to-third party assistance, and other services. By tracking demand, pricing, and revenue trends and identifying successful market strategies, this report enables its users to surge ahead of the uninformed competition.
Get Full Details About This Report >>
|
