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True Collaboration Key to Video Conferencing Adoption

Published by: In-Stat

Published: May. 8, 2009 - 27 Pages


Table of Contents


Sharing, Not Just Seeing, is Key

Data Collection

Overview

Will the Economy Drive or Hinder Video Conferencing Adoption?

Industry Trends

Cisco8

Polycom

Microsoft

TANDBERG

Avaya

Skype

HP

LifeSize

Decision-Maker Perspectives

End-User Perspectives

Video Conferencing is Used on a Fairly Regular Basis

Those Who Choose Not to Use Available Teleconferencing Capabilities

Past Users are Generally Amenable to Using Video Conferencing Again

Non-User Perspectives

Implications

List of Tables


Table 1. IP vs. TDM Video Conferencing Solutions

Table 2. Planned Use of IP in the Future

Table 3. Current Video Conferencing Vendor

Table 4. Corporate Policies

Table 5. Frequency of Video Conferencing Use

Table 6. What Drives the Frequency of Your Video Conferencing Use?

Table 7. How Long Video Conferencing Has Been Used

Table 8. How Frequency of Use Has Changed Over the Last Year

Table 9. Where Video Conferences Take Place (End-Users)

Table 10. Video Conferencing Facilities (Decision-Makers)

Table 11. Why Video Conferencing is Used

Table 12. Use of a Centralized Organization for Scheduling (End-Users)

Table 13. Use of a Centralized Organization for Scheduling (Decision-Makers)

Table 14. Actual vs. How Long Reasonably Expected to Wait for Set Up of a Video Conference

Table 15. Satisfaction with Reliability

Table 16. Causes of More Frequent Use

Table 17. Why Video Conferencing is Not Used When Available

Table 18. Key Causes for Considering Use Among Those Who Don’t Use Video Conferencing

Table 19. Reasons Why Video Conferencing Use Was Stopped (End-Users)

Table 20. Reasons the Organization Stopped Using Video Conferencing (Decision-Makers)

Table 21. Satisfaction With Past Use of Video Conferencing

Table 22. Likelihood of Use if Quality, Usability, and Cost Were Reasonable

Table 23. Why Current Non-Users are Considering Video Conferencing

Table 24. Reasons for Not Planning Use of Video Conferencing

List of Figures


Figure 1. Centralized Organization vs. Individual Control for Scheduling and Managing Video Conferences

Figure 2. Current Video Conferencing Vendor

Figure 3. Current and Planned Use of Video Conferencing Capabilities

Figure 4. Satisfaction With Video Conferencing Capabilities

Figure 5. Use of Video Conferencing Functions

Abstract

The last year has seen further integration of video conferencing as a key element of unified communications and collaboration among businesses. As a result, most solutions require interoperability, involving the use of multiple vendors of hardware, network, and software components. Despite the slow economy, video conferencing is showing signs of life at the high-end among enterprises adopting telepresence and HD solutions, as well as the desktop for individual users. Much of this growth opportunity is driven by collaboration, the availability of supporting bandwidth, and the decreasing appeal of business travel.

This analysis is an update of end-user and decision-maker opinions over the last 12-15 months. It includes an analysis of current video conferencing users; those who have the capability available and choose not to use it; those who have used video conferencing in the past but no longer do so; and current non-users planning to adopt video conferencing in the next 12 months.

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