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US SME 2009 update: key trends and characteristics

Published by: Ovum Plc

Published: Mar. 11, 2009 - 8 Pages


Table of Contents


Executive summary
In a Nutshell
Trends and characteristics
A growing number of international sites
SME decision makers and their major decision factors
SME mobility trends
SME attitudes
About our survey
Scope
List of Figures
Figure 1: Does your IT department/group also have responsibility for telecoms?
Figure 2: What are the most important areas for improvement you would like to see regarding your current telecoms service levels?
Figure 3: What is the share (by percent) of your company's employees who work in each of the following categories?
Figure 4: What are your organisation's main mobile telecoms priorities?
Figure 5: Which of the following do you currently buy from your main telecoms provider or would you consider buying from your main telecoms provider in the future?

Abstract

Ovum recently surveyed a sample of US SME customers about their communication services and technology preferences as part of a global SME survey.

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