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Denmark: BPO 2007 Vendor Shares and 2008-2012 ForecastPublished by: IDC Published: Oct. 8, 2008 - 35 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Market Strategies Figure: Traditional Software and IT Services Delivery Strategies BPO Survey Results Figure: In General, how do you Regard the Trend in Your IT Strategy? BPO Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? HR Management Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Logistics Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Finance Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Insurance Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Procurement Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Customer Services Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Customer Services Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Figure: To What Degree do you see the Following as Advantages/Disadvantages to BPO? Vendor Profiles Accenture Aditro Capgemini Deloitte IBM KMD LN Eurocom Tele Services Multidata PWC Teleperformance Transom Visma Zalaris Vendor Shares Customer Care Figure: Danish Customer Care BPO Vendor Shares 2007 HR BPO Advice for Vendors Figure: Danish HR BPO Vendor Shares 2007 F&A BOS Figure: Danish F&A BPO Vendor Shares 2007 Procurement News and Deals Table: Denmark/Nordics - Contracts and M&A Activities 2007 Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for the Danish BPO Services Market 2008-2012 Danish BOS market - Functional View Figure: Danish BOS Market by Segment, 2007 and 2012 Table: Denmark BOS Services Market by Segment 2007-2012 (DKKM) Market Context Figure: Danish BPO Services Market, Previous Versus Current Forecast Table: Danish BOS Services Market. Previous Versus Current Forecast (DKKM) Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study assesses Denmark's BPO market in 2007 and presents IDC's market forecast from 2008-2012. In addition, this study identifies the market opportunities via five key business functions (procurement, F&A, customer care, industry specific, and HR) in Denmark. An overview of the competitive landscape is also provided as well as recommended strategies for service providers. 2007 was a strong year for the Danish BPO market, which reached DKK3.9 billion, a 13.2% increase over the previous year. "Unlike other parts of the world, or Europe for that matter, cost is not necessarily the main driver for BPO initiatives. Instead, a lack of resources is the key factor driving growth in the Danish BPO market," said Staffan Söderman, research analyst at IDC Sweden. Get Full Details About This Report >> |
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