Finance and Accounting Outsourcing - Moving to Higher Value Services (Strategic Focus) : Market Research Report

Finance and Accounting Outsourcing - Moving to Higher Value Services (Strategic Focus)

Published by: Datamonitor

Published: Sep. 25, 2008 - 33 Pages

Overview
Catalyst
Summary: Key Messages; The F&A BPO market is growing rapidly; Cost arbitrage is no longer the only driver behind F&A BPO; F&A BPO deals are becoming broader in scope; The market remains dominated by the major global outsourcing vendors; Varying levels of maturity between vertical markets present new growth opportunities; Table of Contents; Table of figures; Table of tables
Market opportunity: The F&A BPO market is growing rapidly; Market size; Cost remains the key driver behind the adoption of F&A BPO; Offshore delivery models enable vendors to deliver significant cost savings; A growing number of vendors are adopting multi-shore delivery models; Clients are increasingly aware of the benefits of F&A BPO beyond cost arbitrage; F&A BPO services vary in difficulty and complexity; Demand for performance improvements can help vendors move up the value chain; Service Evolution; Clients are increasingly willing to outsource end-to-end processes; Order-to-Cash; Procure-to-Pay; Broadening the scope of F&A BPO can enable key process improvements; Technology is a vital part of broad-scope F&A BPO deals; Process automation; Platform BPO; Wrapper Technology; Changes in the F&A BPO market have led to shifts in pricing models
Customer Impact: Clients are growing in maturity; Client concerns over F&A BPO still remain; The influence of advisory firms on clients is becoming more pronounced; Competitive Landscape; The F&A BPO market remains fragmented; The major global outsourcing players lead the way in the F&A BPO market; Accenture; IBM; Capgemini; ACS; HP; Broad-scope F&A BPO providers are gaining market share; Genpact; WNS Global Services; Steria/Xansa; The leading Indian outsourcing providers are gaining traction in F&A BPO; Niche specialists continue to be viable in the fragmented market; Go to Market; Levels of F&A BPO maturity differ across vertical markets; Opportunities for growth exist in the banking industry and the public sector; Banking; Public Sector; Vendors need to earn the trust of clients; Recommendations; Recognise that vertical markets operate at differing levels of maturity; Establish a strong relationship with your client; Offer clients more than just cost arbitrage; Develop a multi-shore delivery model
APPENDIX: Methodology; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: F&A BPO Functions by Service Category; Table 2: India's Top 15 BPO Providers, 2007-2008
List of Figures: Figure 1: F&A BPO Total Contract Value, 2006 - 2007 ($m); Figure 2: Size and Forecast Annual Growth Rate of Global F&A BPO Market, 2008-2013; Figure 3: Geographic Breakdown of F&A BPO Market, 2008; Figure 4: Rate the importance of the following factors in your decision to enter into a BPO contract (1 - Least Important; 4 - Most Important); Figure 5: Moving Up The F&A BPO Value Chain; Figure 6: Rate the importance of the following factors on your choice of BPO vendor (1 - Low Importance; 4 - High Importance); Figure 7: Did you use an advisory firm to assist with your choice of outsourcing partner?; Figure 8: F&A BPO Vendor Market Share by Total Contract Value and Number of Contracts Signed; Figure 9: Share of F&A BPO Contract Signings by Vertical Market (%)

Abstract

Introduction

This report will analyze how F&A BPO can move up the value chain, from providing simple transactional processes to managing complex strategic functions.

Scope

This report looks at the opportunities available to F&A BPO vendors aiming to move up the value chain and deliver more strategic services to clients;
It also analyzes the growing maturity of F&A BPO clients, with particular focus on key vertical markets such as manufacturing;
The report contains in-depth analysis of the leading vendors in the F&A BPO market, from global outsourcing giants to niche specialists;
It also looks at how global delivery models are changing to meet the demands of the maturing F&A BPO market.

Highlights

F&A BPO customers are increasingly looking for their outsourcing relationship to deliver more than simple cost arbitrage: for example, a growing number of clients now expect their chosen vendor to drive process improvements and provide them with access to the latest technology;

As the F&A BPO market becomes more mature, clients are more willing to outsource end-to-end accounting processes, such as order-to-cash and procure-to-pay;

The F&A BPO market is dominated by Accenture and IBM, two of the world's largest outsourcing vendors. Behind them, however, are a number of vendors, of differing size and focus, jostling for position.

Reasons to Purchase

Provides a detailed analysis of the current state of the F&A BPO market;
Offers an overview of the current competitive landscape in the sector, including details on all the major vendors;
Offers recommendations to vendors looking to grow their presence in the F&A BPO market.

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2/13/2012 - 31

Finance and Accounting Outsourcing - Moving to Higher Value Services (Strategic Focus)

Table of Contents

Abstract