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Self-service Check-in

Published by: Jupiter Research Corporation

Published: May. 3, 2007 - 4 Pages


Table of Contents


Key Question - How do airlines move passengers away from the check-in counter?
Key Question - How many European airlines and passengers have adopted kiosk check-in?
Key Question - What potential does mobile check-in offer for driving passenger self-service?


Abstract

Long security checks and check-in queues still impact airline passengers' experiences negatively. Consequently, airlines and airports aim to simplify each passenger's journey along their electronic touch points.


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