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Nurturing Innovation in Finance & Accounting Outsourcing: The Next Wave in FAO Evolution

Published by: Everest Research Institute

Published: Apr. 1, 2007 - 19 Pages


Table of Contents


The Three Phases of FAO Evolution

Phase 1: The pioneering past

Phase 2: The rapidly growing present

Phase 3: The next generation

Why Innovation will Take Center Stage in the Future

Factor 1: Offshoring is becoming a hygiene factor

Factor 2: Labor arbitrage is a one-time benefit

Factor 3: Customers are looking at business and strategic impact through FAO

Factor 4: Differentiation is difficult in an increasingly competitive market

Key Factors Impacting Innovation

The Emerging Areas of Innovation in FAO

Technology innovation

Service delivery innovation

Process innovation

Both Customers and Suppliers Have a Role to Play in Driving Innovation

Best practices for customers

Best practices for suppliers

Abstract

The Finance and Accounting Outsourcing (FAO) market transformed over the last two years, experiencing close to 100% growth during this period, with further double-digit growth anticipated for the next two years as the market begins to reach maturity. Three factors are driving the continued growth: customer success stories, aggressive supplier investments in developing F&A process capabilities and a global footprint, and an increased willingness for organizations to transform their F&A process in order to take advantage of the business benefits and lower costs of global sourcing.

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