Global Sourcing in FAO

Published by: Everest Research Institute

Published: Jul. 26, 2007 - 57 Pages

Table of Contents

Section I: Summary of key messages

Section II: Value proposition of offshoring in FAO

Summary

FAO market evolution

Offshore adoption across G&A functions

Drivers for offshore growth

Access to talent

High offshorability

Direct-cost savings

Business benefits

Section III: Offshore supplier and location landscape

Summary

Established F&A suppliers

Offshore adoption by suppliers

Offshore delivery locations

Diversification of locations portfolio

Section III: Offshore supplier and location landscape

Characteristics of key offshore locations

India

Eastern Europe

Latin America

China and Southeast Asia

Location attractiveness

Section IV: Beyond labor arbitrage

Summary

Factors driving the need for innovation beyond labor arbitrage

Labor arbitrage becoming a standard expectation in FAO

Supplier differentiation becoming difficult

Changing market economics and one-time benefit of labor arbitrage

Customers looking beyond direct-cost impact

Supplier-driven innovation

Buyer-driven innovation

Section V: Implications for key stakeholders

Implications for buyers

Implications for suppliers

Appendix

Glossary of terms

References

Abstract

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