Worldwide Outsourcing Services 2007 Top 10 Predictions: Managing Through Disruption

Published by: IDC

Published: Feb. 21, 2007 - 9 Pages

Table of Contents

Predictions

In This Study

Situation Overview

Future Outlook

Prediction 1: Offshore Service Firms Will Accelerate Outsourcing Penetration as They Seek to Add Scale and New Delivery Capabilities to Compete in the Outsourcing Business

Prediction 2: Competition for the Midmarket Brass Ring Will Intensify as Key ISVs Oracle and SAP Focus on This Segment and Hosted Applications Make Enterprise-Class Performance Available to Smaller Companies

Prediction 3: Homeshoring, the Use of Home-Based Customer Care Agents to Field Customer Care Inquiries, Will Flourish as It Addresses the Need for Better Agent Quality, Lower Turnover, and the Seasonal Nature of Many Businesses

Prediction 4: The Human Resources Market Will Consolidate as Large Firms Seek to Grow Their Client Base and Niche Players Broaden Their Portfolios

Prediction 5: Network Outsourcing Growth Opportunities Will Require Strategic Partnerships and Innovative Network Services

Prediction 6: Finance and Accounting Will Increasingly Be Packaged as Part of Multifunctional Deals and Provisioned as Part of Platform-Based Service Models

Prediction 7: Online Providers Will Leverage Partnerships with Enterprise Outsourcers and Software-as-a-Service Providers to Expand Offerings and Penetrate Large Enterprises

Prediction 8: Outsourcers Will Buy Small Online Providers to Accelerate New Delivery Model Capabilities and Development of New Business Models

Prediction 9: Research and Development/Engineering Services Will Emerge as the Third Wave of the Offshore Services Market

Prediction 10: Outsourcers Will More Heavily Invest in Building Industry-Specific BPO Services and Platform Strategies

Essential Guidance

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