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Telecom Risk Management: The Market for Revenue Assurance, Fraud, Credit, and Cost Management Solutions

Published by: Dittberner Associates

Published: Oct. 1, 2006 - 192 Pages


Table of Contents



A. Executive Summary

B. The Fraud Management Market

1. The Function of a Fraud System

2. Fraud and Next Generation Networks

3. The Growth of Mobile Subscription Fraud

4. Internal Fraud

5. VoIP Generated Fraud

a. VoIP Fraud -- The Pena Case

b. ECtel's Solution for Managing VoIP Fraud

6. The Fraud Management Services Business

C. Credit & Collections Management

1. Customer Qualification and Acquisition

2. The Technology Behind Credit and Fraud Management

3. Collections at Business Accounts

D. The Revenue Assurance Market

1. Background & History

2. Market Drivers

a. Recover Lost Revenue

b. Fixing Billing & Provisioning Problems

c. Large Organizations Create Large Assurance Problems

d. Mergers Create OSS Chaos

3. Organizational Issues Driving the Market

a. The Revenue Assurance Carrier Organization

b. Firemen Moving To Focus on Prevention

E. Revenue Assurance Functions & Applications

1. Switch-to-Bill Reconciliation

2. Revenue Assurance Problems that Lead to Under-Billing

3. Order Entry and Management Errors

4. Interconnect Billing Analysis

4. Call Simulation and Testing

5. Broadband & Data Services Revenue Assurance

a. What makes Data Services Hard to Revenue Assure

b. Typical Error Types in Data Services

(Under-billing, Over-Billing, Stranded Assets, Ghost Assets)
c. Solving the Network Crossword Puzzle

d. Mapping Corporate Billing Hierarchies

6. The Telco-to-Enterprise Billing Problem

a. Audit Schedule: Whenever the Customer Complains

b. The Scope & Root Causes of Billing Problems

c. Pilot Study: Extent of Telco-to-Enterprise Assurance Issues

d. Service Acceptance & Outside-of-Contract Issues

e. Commission-Based Audit Firms & Chasing False Positives

f. Bountiful RA Services Opportunities

g. Global Estimate of Enterprise Customer Over- & Under-Billings

7. Revenue Assurance for Next Generation Services

a. Content & Video Distribution in Triple Play

b. Service- & Device-Dependent Revenue Collection

c. Partner Management

d. Complexity of Bundles & Settlements

e. Advertising

f. Licensing and Royalties

8. Profit Maximization Solutions

a. Real-Time International Call Margin Management

b. Usage Trending Analysis

c. Content Partner & Profit Management Software

9. Other Revenue Assurance Functions

a. Network Leasing Cost Management

b. Line Level Usage

c. Construction Management

d. Sales and Marketing Analysis

e. CSR Credit Adjustments

10. Reconciling Network Inventory/Provisioning

11. Telecom Controls Software

a. The Power of Telecom Controls in OSS/BSS Software

b. Example: Controls in the Billing Cycle

12. Margin & Cost Analysis - Power of Revenue Stream Visibility

13. Custom Contracts and Profitability Analysis

F. Data Integrity

1. Sources of Data Integrity Problems

a. Manual Processes

b. Billing errors

c. Householding

d. Product Management Complexity

e. Contract Tracking Errors

2. Systemic vs. Pervasive Data Errors

3. Correcting Data Integrity Problems

4. Business Process Modeling: The Manual Side of Data Integrity

5. Business Process Management Tools

G. Evolution in Software & Consulting Delivery

1. Revenue Assurance Borrows a Trick from Fraud Management

2. Data Management Layer Advances

3. Closing the Gap Between RA Software vs. Services

4. Tool Vendors in the RA Consulting Game

5. The Value Add of Revenue Assurance Consulting

6. Should Consultants Provide Software to Clients?

H. Mergers & Acquisitions

1. Market Consolidations Abound

2. Will Fraud and RA Merge?

I. Market Opportunities

J. Market Threats

K. Carrier Recommendations

L. Market Segmentations & Forecasts

1. How Dittberner Develops its Market Segmentations

2. Software Market Growth Forecast

3. Revenue Assurance Consulting

4. Software Distribution Channels

5. Software by Geographic Region

6. Software by Service Provider Type

7. Software by Service Provider Size

8. Software Delivery Method

9. Revenue Assurance Software by Application

10. Revenue Assurance Consulting Services

M. Case Studies

1. Cellcom Wireless Revenue Assurance

2. Vodafone UK Revenue Assurance

3. Cable & Wireless: Building a Global RA Program

4. TDC Denmark: Fraud & Customer Risk System

5. Comcast Revenue Assurance

N. Vendor Profiles

ACL Services

BassetLabs

CAPE Technologies

Control Point Solutions

cVidya

ECtel

Fair Isaac

Hewlett-Packard

Infogix

KPMG

Lavastorm

Lightbridge

Neural Technologies

Praesidium

PricewaterhouseCoopers

Subex Azure

Vibrant Solutions


Abstract

This report examines the market for software and services that broadly serve the telecom risk management business, a federation of operational systems auditing and risk-reduction functions, particularly: fraud management, credit management, revenue assurance, and cost management.

Dittberner sizes the market at $531 million in 2005. Roughly 60% of the market is software (including customization, maintenance, and service bureau work) and the remainder is consulting, everything from helping a carrier establish a revenue assurance and fraud management organization to auditing operations and create effective business processes.

The report analyzes the forces shaping the risk management solutions market and shows how you and your company can capitalize on the opportunities. For instance, you'll learn:
  • How next generation fraud management solutions are tackling VoIP and subscription fraud;
  • Which software features are table stakes and which are the key differentiators in today's revenue assurance market?
  • Why fraud management vendors are eager to sell combined fraud and revenue assurance solutions.
  • What initiatives telecoms taking to seamlessly share fraud profiles with one another.
  • What's behind the latest credit management technologies such as credit configuration changes on the fly and risk profiles that "adapt" to changes in customer behavior.
  • What revenue assurance sectors are hot and where can software vendors learn a trick or two from consulting firms?
  • Why margin assurance is likely to become a crucial assurance market in wireless and IPTV markets?
Whether you're a carrier executive aiming to improve your revenue assurance or fraud infrastructure or a vendor delivering these or related solutions, the Report will help you discover:
  • What are the most important market priorities?. . .
  • Which vendors have industry market share and are leading in specific niches?. . .
  • Which players should you partner with?. . .
  • What emerging trends can your company capitalize on?
  • Which are the growing market sectors and which are in decline?


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