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Consumer Collections Automation: A Buyer's Guide to Consumer Collections Solutions

Published by: PayStream Advisors, Inc.

Published: Aug. 7, 2006 - 63 Pages



Table of Contents


Introduction

The Case for Accounts Receivable

What is Consumer Collections Automation

The Different Flavors of CCA


Contact and Workflow Management System

Optimization and Campaign Management

Automate Recovery Channels


Consumer Collections Trends


A Seemingly Inevitable Rising Tide

Protections Against Consumer Bad Debt

Speeding up Collections Communications Cycle


Evaluation Criteria


Product/Service Criteria

Vendor Criteria




Solution Profiles

Apollo Enterprise Solutions

Austin Logistics

CGI-AMS

Fair Isaac

Ontario Systems

PAR3 Communications


Case Study: OSI




Selecting a CCA Solution

What Type of Solution is Right for my Organization?

Software or Service?

Solution Functionality

CCA Vision

ERP Versus Best of Breed Solutions




Conclusion




Evaluation Methodology




About PayStream Advisors

Abstract

The Consumer Collections Automation Buyer’s Guide profiles solution providers who have addressed the technological and regulatory changes of the collections industry and are impacting the industry for the better.

In addition to specific profiles, the report provides valuable insight into consumer collections automation features including collections profiling, recovery analytics and account management.

The report is targeted toward individuals who require detailed vendor and product information in order to identify and select appropriate solutions to meet their collection and recovery process improvement objectives; collection managers, risk management, portfolio management, shared-services managers, VPs-Finance, CFO’s and IT directors at financial institutions and other credit grantors and 3rd party collection agencies.

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