Find the information you need on the interactive voice response (IVR) market. Our collection of research reports provides insights into product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.
All reports in Interactive Voice Response (IVR)
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Speech Technology
3/1/2012 | published by: Global Industry Analysts
... Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 212 companies including many key ...
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$4,500.00
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Analysis of the Contact Center Applications Market
1/24/2012 | published by: Frost & Sullivan
... drivers, restraints, and trends. The Latin American contact center applications market grew 3.0 percent from 2009, and it is proving a positive investment area, shown by an encouraging seven-year growth rate. The Andean region grew ...
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$6,000.00
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A Comprehensive Study Of The UK Voice Recognition Systems Market In 2010, Rating & Valuing Each Of The 31 Companies That Operate In Today's Market
1/3/2012 | published by: Plimsoll Publishing Ltd.
... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ...
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$350.00
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Voice/Speech Recognition Systems
1/1/2012 | published by: Global Industry Analysts
... as, growing demand for speech-based searching and analytics, increased focus on voice Internet and speech-enabled systems by technology vendors, and growing popularity of network-based speech recognition and distributed speech recognition technologies. Additionally, the impact of ...
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$1,995.00
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Strategic Analysis of European and North American Automotive Human Machine Interface Market
12/29/2011 | published by: Frost & Sullivan
... pricing analysis of the HMI Interfaces including Voice Control Interface and Multifunctional Knobs. Also comparative analysis of availability of different HMI options is provided. Further, the study focuses on customer preferences, various OEM offerings and ...
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$6,000.00
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Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks
12/27/2011 | published by: Frost & Sullivan
... phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=3000. Phone-live agent is a main customer contact channel for the telecom, auto insurance, and health insurance companies, while ...
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$10,000.00
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Contact Centre Systems Markets in EMEA
10/13/2011 | published by: Frost & Sullivan
... routing systems, IVR and voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact centre analytics. The study provides market sizing and forecasts by product segment, country/region, size-band, and vertical, in ...
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$6,000.00
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Interactive Voice Response (IVR) Systems
10/1/2011 | published by: Global Industry Analysts
... Above Ports. The report provides separate comprehensive analytics for the US, Canada, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is ...
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$4,500.00
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Global and China Micro Electric-Voice Device Industry Report, 2010-2011
2/13/2011 | published by: Research in China
... and notebook computer field. Such momentous occasions as call center, air traffic control, 911 missions, and stock exchange all employ the office phone headsets of Plantronics which is the world’s No.1 manufacturer of office phone ...
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$2,000.00
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The 2011-2016 World Outlook for Voice-Recognition Dictation Software
1/20/2011 | published by: Icon Group International, Inc.
... in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric ...
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$795.00
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2010 Information Technology Research Review
1/1/2011 | published by: BCC Research
... and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected to reach $58.4 in 2015. The total global market for retail technologies at the storefront, including point-of-sale terminals, ...
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$850.00
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Speech Technology
1/1/2011 | published by: Global Industry Analysts
... Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a seven-year historic analysis is provided for these markets. The report profiles 211 companies including many key ...
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$4,500.00
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Automatic Speech Recognition Applications Market 2010-2013
12/3/2010 | published by: Infiniti Research Limited
... and end user. It also contains comprehensive drivers, challenges, and a vendor landscape in addition to detailed profiles of key vendors. Despite continuing to grow, this market has not reached the exponential growth predicted by ...
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$1,500.00
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North American IVR and Voice Portal Systems Markets
11/29/2010 | published by: Frost & Sullivan
... premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research study also provides current and forecasted revenues as well as market shares of ...
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$6,000.00
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The Future of Hosted IVR and Speech Self-service Solutions in North America
11/16/2010 | published by: Ovum Plc
... exists at the application level. However, the way in which consumers interact with enterprises has changed drastically with the advent of smartphones and other personal computing devices with network connectivity. Both enterprises and vendors must ...
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$895.00
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Identifying opportunities for network IVR in a changing global landscape
10/14/2010 | published by: Ovum Plc
... delivery. In the realm of prepaid and value-added services, network interactive voice response (IVR) is still heavily used for automation and service enablement by service providers. However, with the growing adoption of smartphones, service providers ...
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$895.00
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The emergence of proactive communications in customer service
9/27/2010 | published by: Ovum Plc
... interactive voice response (IVR) technologies. Despite the proliferation of SMS and email, voice remains the dominant channel for communications between the enterprise and the consumer. Outbound IVR delivers automated outbound communications over the phone channel.
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$895.00
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Voice Recognition: Technologies and Global Markets
9/1/2010 | published by: BCC Research
... to reach $58.4 in 2015. Voice recognition software technologies need hardware to transmit the signals as well as abate ambient noise. This sector of the market is worth an estimated $16.5 billion in 2010 and ...
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$4,850.00
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Decision Matrix: selecting a speech analytics vendor
7/7/2010 | published by: Ovum Plc
... on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and - most importantly - shortlist.
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$2,495.00
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Speech technologies in the UK public sector: speaking to the right areas
6/24/2010 | published by: Ovum Plc
... of stakeholders and a longer sales cycle. This report examines the demand for speech applications for customer service in the UK public sector, and the extent to which they have proliferated. It also offers advice ...
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$395.00
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Emerging technology to business solution: the evolving speech analytics market
5/28/2010 | published by: Ovum Plc
... quality of the technology and to market its benefits to companies of all sizes. They have introduced scaled-down packages, new pricing, and business objective-focused packages to address the needs of contact centers in a difficult ...
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$895.00
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Enterprise IVR beyond customer service
4/6/2010 | published by: Ovum Plc
... - makes it a valuable tool beyond a purely customer service-related capacity. Notably, IVR has long been a tool for providers of local search such as 411 services. However, IVR is not widely thought of ...
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$395.00
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Voice quality: an unheralded factor in customer experience
4/1/2010 | published by: Ovum Plc
... where poor voice quality leads to poor customer experiences - and to increased inefficiency due to longer-than-necessary interactions. But through some simple to deploy technologies, contact centers can use voice quality enhancements to drive improved ...
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$395.00
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Commercial voice biometrics in 2010
3/31/2010 | published by: Ovum Plc
... marked improvements and the ability to create robust solutions, voice biometrics still hasn’t enjoyed the widespread proliferation purveyors of the technology anticipate. Ovum’s 2009 report The Future of Voice Biometrics in the Enterprise Market outlined ...
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$395.00
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North American Speech Applications Development Market for Contact Centers
3/31/2010 | published by: Frost & Sullivan
... This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development ...
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$6,000.00
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