Global Omnichannel Commerce Trends 2024

Publisher yStats.com

Published Feb 09, 2024

Length 110 Pages

SKU # YST18512764

Description

Global Omnichannel Commerce Trends 2024

In 2023, more than 85% of global M-Commerce sales were completed using smartphones: New yStats.com report

Brick-and-mortar stores and mobile commerce are on the rise globally

One key trend in global omnichannel commerce is the resurgence of brick-and-mortar stores, with half of respondents identifying ""knowledgeable and helpful sales associates"" as the most crucial aspect of their in-store experience. Despite the growth of online shopping, the report indicates a sustained demand for personalized and informed assistance in physical stores. In the realm of mobile commerce (M-Commerce), there has been a significant worldwide increase, with M-Commerce sales estimated to constitute over 40% of total retail E-Commerce sales in 2023. Among these M-Commerce transactions, approximately 85% were conducted via smartphones, highlighting the prevalence of mobile devices in the shopping process.

Global B2C E-Commerce shoppers increasingly favor in-store pickup for online purchases

The convergence of online and offline channels is apparent, with approximately a quarter of global B2C E-Commerce shoppers opting to collect their online purchases in-store or curbside in October 2022. The ability to physically inspect products and ensure order accuracy motivated a significant portion of respondents worldwide to adopt this hybrid shopping approach by February 2023. Moreover, in the six months leading up to February 2023, a significant number of global Metaverse users reported purchasing products after exploring and testing them within metaverse platforms' virtual stores. This intriguing trend indicates a growing impact of virtual environments on consumer behavior, where users are not only exploring but also making well-informed purchase decisions within the metaverse landscape.

1. Key Takeaways: Key Takeaways of Omnichannel Commerce Trends, November 2023
2. Management Summary
3. Global Developments: Omnichannel Retail Trends, November 2023 (1 of 2); Omnichannel Retail Trends, November 2023 (2 of 2); Share of Retail M-Commerce Sales Making Up Total Retail E-Commerce Sales, in %, 2022 & 2023e; Share of Smartphones Accounting For Total M-Commerce Sales, in %, 2023e; Shopping Channels Used at Least Weekly in the Last 12 Months, in % of Respondents, February 2022 & February 2023; Most Important Attributes of Physical Store Shopping Experience, in % of Respondents, February 2023; Issues Experienced “Almost Always” or “Frequently” While Shopping In-Store in Last 3 Months, in % of Respondents, February 2023; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; Share of Respondents Who Shop In-Store or Order Online to Pick-Up In-Store Due to the Ability of Verifying Product Condition and Assurance of Correct Items, in %, February 2023; Share of Respondents Who Planned to Shop in Physical Stores Because They Missed Doing so During Pandemic Lockdowns, in %, February 2023; Share of Respondents Who Planned to Increase In-Store Shopping and Decrease Online Shopping as Delivery Costs Are Too High, in %, February 2023; Expected Changes in Online Shopping Behavior, in % of Respondents, February 2023; Expected Changes in In-Store Shopping Behavior, in % of Respondents, February 2023; Metaverse-Related Activities Undertaken in The Last 6 Months, in % of Metaverse Users, February 2023; Top 5 Customer Acquisition and Retention Strategies, in % of SMBs & Enterprises, September 2022; Share of Businesses That Are Confident That Physical Stores Will Continue to Play an Important Role in Future Commerce Growth, in %, September 2022; Share of Business Decision Makers Who Believe That Interacting With Customers in the Metaverse Will Become Commonplace, in %, September 2022; Share of Total Retailers Who Coordinate Experiences as Customers Switch From One Channel to Another, in %, 2022e
4. Asia-Pacific: 4.1. Regional; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; 4.2. China; Number of Online Shoppers, in millions, and Share of Internet Users, in %, June 2020-June 2022; Share of Online Retail Sales of Physical Goods Making Up the Total Retail Sales of Consumer Goods, in %, 2021 & 2022; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022; Share of Online Shoppers Who Made Online Purchases, by Channel, in %, H1 2022; Number of Online Travel Booking Users, in millions, And Share of Internet Users, in %, June 2020-June 2022; 4.3. Japan; Breakdown of Luxury Purchase Journey, in % of Adults, March 2022; Omnichannel Purchasing Behavior, in % of Luxury Shoppers, March 2022; 4.4. South Korea; Share of Respondents Who Shop Using Omnichannel, in %, 2022; Attitude Towards Omnichannel Shopping, in % of Respondents, 2022; 4.5. Australia; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022; Share of Online Channels Making Up Total Retail Spend, in %, 2022; Breakdown of Total Variety Stores* Spend, by Channel, in %, 2022; 4.6. India; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; Offline Retail Market Size, by Channels, in USD trillion, 2022 & 2030f; Online Retail Market Size, by Channels, in USD billion, 2022 & 2030f; 4.7. Philippines; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022
5. Europe: 5.1. Regional; Preferred Online Shopping Channels, in % of Online Shoppers, 2021 & October 2022; Preferred Alternative Shipping Options, in % of Online Shoppers, October 2022; 5.2. UK; Click-and-Collect Sales, in GBP billion, & Share of Retail E-Commerce Sales, in %, 2020-2026f; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; Share of Online Sales Making Up Total Retail Sales, in %, January 2023, February 2023, March 2023; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; Share of Online Shoppers Who Order Through Social Media Regularly, in %, October 2022; Share of Online Food Retail Making Up Total Food Retail, in %, Mach 2022* & March 2023; 5.3. Germany; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; Share of Online Retail Making Up Total Retail, in %, 2021* & 2022e; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; Share of Online Shoppers Who Order Through Social Media Regularly, in %, October 2022; 5.4. France; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; Share of Online Shoppers Who Order Through Social Media Regularly, in %, October 2022; 5.5. Italy; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; Share of Online Shoppers Who Order Through Social Media Regularly, in %, October 2022; 5.6. Spain; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; Share of Online Shoppers Who Order Through Social Media Regularly, in %, October 2022; 5.7. Poland; Online Channels Used to Research Prior to Purchase Decision, in % of Respondents, Q2 2022; Most Used Online Grocery Shopping Channels, in % of Respondents, Q2 2022; Online Channels Used to Research Prior to Online Grocery Purchase Decision, in % of Grocery Shoppers, Q2 2022; 5.8. Sweden; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022
6. North America: 6.1. Regional; Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022; 6.2. USA; Proximity Mobile Transaction Value, in USD billion, in % of Year-On-Year Change, and % of Retail & Food Services, 2020-2027f; Click-And-Collect Sales Value, in USD billion, in % of Year-On-Year Change, and % of Retail E-Commerce Sales Value, 2020-2026f; Breakdown of Ways in Which B2C E-Commerce Shoppers Received Their Most Recent Purchase, in %, October 2022; Digital-Influenced Retail Sales Value, in USD trillion, 2022e & 2027f; Digital-Influenced Retail Sales Value, by Channel, in USD trillion, 2027f; Share of Digital-Influenced Retail Sales Making Up Total Retail Sales, in %, 2027f; Retailers Spending on Omnichannel Retail Solutions, in USD billion, 2022 & 2030f*; Retailers’ Planned Innovations For Omnichannel Retail, in % of Retailers, June 2023; Share of Omnichannel Consumer Data Adoption, by Retail Segments, in %, June 2023; 6.3. Canada; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022
7. Latin America: 7.1. Brazil; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022; 7.2. Mexico; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022
8. Middle East and Africa: 8.1. UAE; Share of Shoppers Who Used at Least One Digital Shopping Feature in Most Recent Retail Shopping Journey, in %, 2022; Weekly Online Shopping Activities, in % of Internet Users, Q3 2022; Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022; 8.2. Saudi Arabia; Overall Retail Industry Size, in SAR billion, 2022* & 2027f; Online Retail Industry Size, in SAR billion, 2022* & 2027f; 8.3. South Africa; Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022

Pricing

Currency Rates

Single User Online Download $2,150
Global Site License Online Download $4,300

How Do Licenses Work?

Request A Sample

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.

Chat Now