Global Mobile Payment Methods 2020 and COVID-19's Impact

Global Mobile Payment Methods 2020 and COVID-19's Impact

Mobile payment adoption accelerates during COVID-19

Contactless Payments Benefit From Consumers Abandoning Cash During COVID-19

One-fifth of consumers surveyed internationally amid the coronavirus outbreak believed contactless payments to be a cleaner alternative to other payment means such as cash, according to the yStats.com report. As a result, proximity mobile payment users are on the rise, with pre-coronavirus projections estimating their number at more than 1 billion in 2020.

Mobile Payment Methods Preferred by Shoppers Vary Worldwide

Another finding of the yStats.com report is that consumers vary when it comes to choosing a payment method in a mobile store. In Poland, the top payment choice of mobile shoppers is a fast transfer service like Prezelewy24 and PayU, while consumers in Brazil would opt for credit cards or Boleto Bancario. Furthermore, according to the yStats.com report, China is a global leader when it comes to mobile payment adoption. The vast majority of connected consumers in this country use Alipay, WeChat Pay, or both, to settle their transactions both in-store and online.


1. Management Summary
2. Global Developments
COVID-19 Impact on Online & Mobile Payment, May 2020
Share of Respondents Who View Contactless as a Cleaner Way to Pay, in %, April 2020
Online & Mobile Payment Platform Revenues, in USD billion, 2019e & 2024f
Online & Mobile Remote Payment Value, in USD billion, by Selected Regions, 2024f
Online & Mobile Remote Payment Value, in USD billion, by Digital and Physical Goods, 2024f
Share of Mobile Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, August 2019
Number of Digital Wallet Users, in billions, 2019e & 2024f
Breakdown of Digital Wallets by Provider’s Main Industry, in %, 2019
Overview of Mobile Money Statistics, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Region, 2019
Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 - 2023f
Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
Value of Mobile Payment Transactions Authenticated via Biometrics, in USD billion, 2019e & 2024f
3. Asia-Pacific
3.1. Regional
Online & Mobile Payment Trends and News About Players, March 2020
Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
3.2. Advanced Markets
3.2.1. Japan
General Payment Methods Used, in % of Internet Users, January 2020
Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
QR Code Mobile Payment Services, by All Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
Contactless Mobile Payment Services, by All Used and Most Used, in % of Contactless Mobile Payment Service Users, January 2020
3.2.2. South Korea
Mobile Payment User Penetration, in % of Adults, by Age Group, 2019
Breakdown of Reasons for Using Mobile Payments, in % of Mobile Payment Users, 2019
Breakdown of Frequency of Using Mobile Payments, in % of Mobile Payment Users, 2019
Breakdown of Reasons for Not Using Mobile Payments, in % of Adults Not Using Mobile Payments, 2019
Top Mobile Payment Services by Number of Users, in millions, December 2019
3.2.3. Australia
Digital Payment User Penetration, by Type, in % of Individuals, December 2018 & December 2019
Usage of Selected Mobile Payment Services, in % of Individuals, December 2018 & December 2019
3.2.4. Singapore
Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
QR Code Mobile Payment Usage, in % of Individuals, by Age Group, 2019
3.3. Emerging Markets
3.3.1. China
Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
Third-Party Payment Transaction Value, in CNY trillion, by Online & Mobile, Q2 2018 – Q2 2019
Third-Party Mobile Payment Transactions, in CNY trillion, Year-on-Year Change, in %, Q1 2018 – Q2 2019
Breakdown of Third-Party Mobile Payment, by Type, in %, Q1 2018 – Q2 2019
Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2018 & June 2019
Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2019e - 2023f
Proximity Mobile Payment User Penetration, in % of Population, 2019e - 2023f
Breakdown of Third-Party Mobile Payment GMV by Players, in %, Q2 2019
Selected Leading Mobile Wallet Apps Used, in % of Internet Users, July 2019
Breakdown of Alipay and WeChat Pay Users, by Gender, Age and Income, in %, 2019
Number of Face Recognition Payment Users, in millions, and Top 5 Usage Scenarios, in % of Users, 2019
3.3.2. Taiwan
Mobile Payment User Penetration, by Age Group, in % of Smartphone Users, 2018 & 2019
Mobile Payment Services Used, in % of Users, 2019
3.3.3. India
Mobile Wallet Payment Transaction Value, in INR trillion, 2018 & 2019e
Mobile Wallet User Penetration, in % of Respondents, 2019e
Mobile Wallet Apps Used, in % of Internet Users, July 2019
Overview of Functions Available in Selected Leading Mobile Wallet Apps, July 2019
3.3.4. Indonesia
Payment Methods Preferred in E-Commerce, in % of Online Shoppers, H1 2019
Digital Wallet Transaction Value, in USD billion, and Breakdown by Sector, in %, 2018 & 2023f
Digital Wallet App Penetration, in % of Individuals, by Age Group, April 2019
Top 3 Digital Wallet Apps Used, in % of Digital Wallet App Users, by Age Group, April 2019
3.3.5. Malaysia
Breakdown of Mobile Wallet Adoption, in % of Respondents, 2019
Breakdown of Mobile Wallets Owned, in % of Mobile Wallet Owners, 2019
4. Europe
4.1. Regional
Online & Mobile Payment Trends and News About Players, February 2020
Breakdown of Preferred Payment Methods, by In-Store and Online, in % of Consumers, September 2019
Payment Methods That Retailers Prefer to Accept, in % of Retailers, September 2019
Mobile Payment User Penetration, in % of Adults, 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019
4.2. Advanced Markets
4.2.1. UK
Contactless Payment User Penetration for Payments Under GBP 30, in % of Consumers, by Contactless Cards and Mobile Payment, in %, 2017 & 2019
Payment Methods That Internet Users Would Consider Using In-Store, in % of Internet Users, June 2019
Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 - 2023f
4.2.2. Germany
Payment Methods Known and Used in E-Commerce, in % of Online Shoppers, October 2019
Mobile Payment User Penetration, in % of Individuals, 2017-2019
Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 - 2023f
Consumer Attitudes to Using Cash and Contactless Payments During COVID-19 Outbreak, in %, April 2020
Breakdown of Mobile Payment Services Used, in % of Mobile Payment Users, March 2019
Barriers to Mobile Payment Adoption, in % of Consumers Who Do Not Use Mobile Payments, March 2019
4.2.3. France
Breakdown of Knowledge of Innovative Payment Methods, in % of Internet Users, January 2020
Innovative Payment Methods Used by Internet Users, in % of Internet Users, January 2020
Breakdown of Expected Usage of Innovative Payment Methods If They Were Accepted Everywhere, in % of Internet Users, January 2020
Perception of Innovative Payment Methods, in % of Internet Users, January 2020
Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 - 2023f
4.2.4. Spain
Mobile Payment User Penetration, in % of Consumers, April 2019
Top 3 Barriers to Mobile Payment Adoption According to Consumers, in % of Consumers, April 2019
4.2.5. Italy
Online and Mobile Retail Payment Value by Segment, in EUR billion, and Year-on-Year Change, in %, 2017
4.2.6. Sweden
Payment Methods in E-Commerce, by Used and Preferred, in % of Online Shoppers, Q2 2019
Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019
4.2.7. Belgium
Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2019, and Change Compared to 2018 and 2011
Factors Preventing Online Shoppers From Making Purchases Via Mobile, incl. Payment-Related, in % of Online Shoppers, April 2019
Breakdown of Generally Preferred Payment Methods, in % of Internet Users, by All Users and Users Aged 34 or Below, April 2019
4.3. Emerging Markets
4.3.1. Russia
Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
Online Payment Services Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
Non-Bank Digital Wallet Services Used, by Age Group and Total, in % of Internet Users, July 2019
4.3.2. Poland
Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019
Payment Methods Encouraging Online Shopping, in % of Online Shoppers, April 2019
Digital Payment Methods Owned, in % of Internet Users, 2018 & 2019
Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 2018 & 2019
Problems Encountered by Online Shoppers When Making Purchases Via Mobile, incl. Payment-Related, in % of Mobile Shoppers, April 2019
4.3.3. Czech Republic
Contactless Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019
5. North America
5.1. Regional
Online & Mobile Payment Trends and News About Players, March 2020
5.2. USA
The Impact of COVID-19 on Digital Payments, April 2020
Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
Contactless Card Payment Transaction Value, in USD billion, 2020f & 2024f
Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
Top 3 Payment Methods Used via Mobile, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
Mobile Wallet User Penetration, in % of Smartphone Users, May 2019
Annual Payment Transaction Value per Digital Wallet, in USD, 2019e & 2024f
Share of Digital Wallet Users Who Change The Card They Use In Their Digital Wallets to a Non-Default Card Every Couple of Weeks or More Often, in %, by Usage Channel, August 2019
Top 3 Digital Wallets, by Payment Channel, in % of Digital Wallet Users, August 2019
Mobile Payment Usage, in % of Smartphone Users, 2018 & 2019
Types of Payments Made via Mobile Payment Apps, in % of Mobile Payment App Users, January 2020
Reasons for Not Using Mobile Payment Apps, in % of Internet Users Who Do Not Use Mobile Payment Apps, January 2020
Breakdown of Payment Methods Used With Digital Wallets, by Credit Card, Debit Card and Bank Account, in % of Users, August 2019
Breakdown of Payment Methods Used With Apple Pay, in % of Apple Pay Users, by Generation, August 2019
Number of Proximity Mobile Payment Users of Apple Pay, Google Pay and Samsung Pay, in millions, 2019e
Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
Proximity Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018- 2023f
P2P Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2018-2023f
Top 3 Digital Wallets Used for P2P Payments, in % of Users, August 2019
5.3. Canada
Share of Internet Users Comfortable With Mobile Or Digital Wallet Payments, in %, 2016 & 2019
Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
Mobile Payment Apps Used, in % of Smartphone Users, 2019
6. Latin America
6.1. Regional
The Impact of COVID-19 on Online & Mobile Payments in Latin America, April 2020
Mobile Payment User Penetration, in % of Internet Users With a Bank Account, 2018 & 2019
Types of Mobile Payments Used In-Store, in % of Mobile Payment Users, by Selected Countries, July 2019
Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 - 2023f
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, by Argentina, Brazil and Mexico, July 2019
6.2. Brazil
Breakdown of Payment Methods Used in M-Commerce, in % of Mobile Shoppers, August 2019
Most Important Features in M-Commerce Apps, incl. Payment-Related, in % of Mobile Shoppers, September 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Owners, August 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Owners, by Age Group, August 2019
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019
6.3. Mexico
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019
6.4. Argentina
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019
7. Middle East & Africa
7.1. Regional
COVID-19 Impact on Online & Mobile Payment, May 2020
Attitudes to Contactless Payments During COVID-19 Outbreak, in % of Consumers, April 2020
Overview of Mobile Money Statistics in Africa, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Sub-Region, 2019
7.2. UAE
Payment Users, Digital Wallet Awareness, Ownership & Usage, in % of Online February 2019
Security Concerns Regarding Digital Wallets, in % of Online Payment Users, February 2019
Attitudes to Contactless Payments During COVID-19 Outbreak, in %, April 2020
7.3. Israel
Share of Respondents Who Are Using Less Cash Since Adopting Mobile Payment Apps, in %, 2019
Products and Services Paid for via Mobile Apps, in % of Respondents, 2018 & 2019
7.4. Egypt
Number of Mobile Wallet Accounts, in millions, Year-On-Year Growth Rate, in %, Unique Users, in millions, and Breakdown of Users by Gender and Age Group, in %, February 2019
7.5. Kenya
Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2014 – 2019 & Q1 2020
Financial Account Penetration, by Type, in % of Adults, 2019

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