Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Generative and Predictive AI Use Cases for Customer Data Platforms This IDC Perspective discusses the role of customer data platforms (CDPs) in enhancing customer experiences and the increasing use of generative AI (GenAI) and predictive AI in these platforms. It highlights the importance of CDPs in ...

Frost Radar™: Customer Experience Management in Asia-Pacific, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as a ...

RingCentral Shifting from Unified Communications to Unified Intelligent Experience This IDC Market Note discusses RingCentral's shift from unified communications to unified intelligent experience, as announced during its Analyst Summit 2024. The company plans to extend its market to include events, ...

Frost Radar™: Customer Experience Management in Europe, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This Frost Radar™ reveals the positions of the key companies in the European customer experience management (CXM) industry using ...

Frost Radar™: Customer Experience Management in North America, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership ...

What Should Chief Marketing Officers Seek from Customer Experience Services Vendors in 2024? This IDC Perspective highlights the importance of having positive customer experience (CX) that could set a business apart from its competitors, especially in a very crowded market. In the era defined by dat ...

Global Commercial Real Estate CRM Software Market Growth (Status and Outlook) 2024-2030 According to our LPI (LP Information) latest study, the global Commercial Real Estate CRM Software market size was valued at US$ million in 2023. With growing demand in downstream market, the Commercial Real Esta ...

Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies This IDC Market Note discusses the importance of understanding how a customer interacts with a brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken a ...

2024 Global: Customer Analytics Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Analytics Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Perry/Hope Partners' repor ...

2024 Global: Customer Journey Analytics Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Journey Analytics Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Perry/Hope ...

2024 Global: Customer Experience Management Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Experience Management Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Pe ...

2024 Global: Customer Engagement Solutions Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Engagement Solutions Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Perr ...

2024 Global: Customer Data Platform Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Data Platform Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Perry/Hope Partner ...

Brand Trust and the Future Consumer This IDC Market Perspective looks at consumer brand sentiment in the United States. It ranks the key attributes of consumer brands that influence sentiment, highlights how U.S. consumers view leading technology brands, and assesses the impact of generational diffe ...

2024 Global: Customer Relationship Management - Innovative Markets Forecast (2030) report The 2024 Global: Customer Relationship Management - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through 2030. Perry/Hope P ...

2024 Global: Customer Communications Management Market - Innovative Markets Forecast (2030) report The 2024 Global: Customer Communications Management Market - Innovative Markets Forecast (2030) report analyzies the market size, projected growth/decline and regional data for the period 2019 through ...

AWS re:Invent 2023: Compound Innovation for ISV Partners This IDC Market Note highlights the announcements that can transform how ISVs build, market, and sell SaaS applications, including CodeWhisperer, Amazon Q, LLMs in Amazon Redshift, and the expanded features and capabilities of the AWS Marketpl ...

CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value This IDC Perspective highlights industry-leading customer experience (CX) themes from IDC's 2023 Future of Customer Experience awards. Companies featured as the winner and runners-up dem ...

Overview of Client Performance Metrics That Matter for Services Industry This IDC Market Perspective provides an overview of client metrics that matter for the services industry. As the saying goes "Customer's perception is your organization's reality." Choosing the right set of metrics can bridge t ...

Corporate Strategy: Keys to Success from the Office of the CFO This IDC Perspective discusses the importance of corporate strategy to not only the company but also the office of the CFO. The document discloses what can happen when there is a lack of corporate strategy. It provides the process outlin ...

Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey This IDC Perspective explores the transformative impact of digital payment methods on the retail landscape, delving into the widespread adoption of existing and emerging technologies, their implications for consumer behavior, ...

A Review of EMEA Telecom Customer Experience Platforms This IDC Market Perspective provides an in-depth analysis of the telecom customer experience platform, focusing on the industry's efforts to improve customer service amid revenue stagnation and technological disruption. It highlights the role of ...

Thailand CRM Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029) The Thailand CRM Market size is estimated at USD 157.38 million in 2024, and is expected to reach USD 227.60 million by 2029, growing at a CAGR of 12.02% during the forecast period (2024-2029). Customer Relationship ...

Business Process Outsourcing (BPO) Market Size, Share, Trends, Analysis, and Forecasts By Service (Customer Relationship Management (CRM) BPO, Finance and Accounting BPO, Human Resources BPO, Knowledge Process Outsourcing (KPO), Procurement and Supply-Chain BPO, Vertical-specific BPO), Vertical, Ent ...

CRM Software for Forex Brokerages - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030 The global market for CRM Software for Forex Brokerages was estimated to be worth US$ 351.03 million in 2023 and is forecast to a readjusted size of US$ 686.23 million by 2030 with a CAGR ...