CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value
... featured as the winner and runners-up demonstrated how they are making significant impact within their customer and partner communities. Simultaneously, these organizations were able to successfully use customer experience to drive positive business outcomes leading ... Read More
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Overview of Client Performance Metrics That Matter for Services Industry
... reality." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and ... Read More
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Corporate Strategy: Keys to Success from the Office of the CFO
... what can happen when there is a lack of corporate strategy. It provides the process outline and technology to enable corporate strategy development. It also reveals why every executive leader needs to understand the importance ... Read More
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Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey
... implications for consumer behavior, and the strategic leveraging of transaction data for personalized marketing and enhanced customer engagement."In the dynamic landscape of retail, the adoption of digital payment methods transcends mere choice; it stands as ... Read More
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A Review of EMEA Telecom Customer Experience Platforms
... technological disruption. It highlights the role of AI in enhancing customer care capabilities and discusses the strategies telcos are adopting to differentiate themselves and grow revenues. It also discusses vendor examples from Amdocs, Cerillion, LotusFlare, ... Read More
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Thailand CRM Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... million by 2029, growing at a CAGR of 12.02% during the forecast period (2024-2029). Customer Relationship Management (CRM) software is among Thailand's fastest-growing enterprise software categories. Enterprises are focusing on intelligent and integrated CRM solutions ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends, Analysis, and Forecasts By Service (Customer Relationship Management (CRM) BPO, Finance and Accounting BPO, Human Resources BPO, Knowledge Process Outsourcing (KPO), Procurement and Supply-Cha
... Vertical, Enterprise Size, Region, and Segment Forecasts, 2023-2027 Summary The business process outsourcing (BPO) market report provides an executive-level overview of the business process outsourcing (BPO) industry worldwide today, with detailed forecasts of key indicators ... Read More
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The 2025-2030 World Outlook for Sales Force Automation Software
... demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader ... Read More
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The 2025-2030 World Outlook for Sales Acceleration Technologies
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
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The 2025-2030 World Outlook for Sales Enablement Platforms
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
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The 2025-2030 World Outlook for Service Analytics
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
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The 2025-2030 World Outlook for Retail Sentiment Analysis Software
... demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader ... Read More
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The 2025-2030 World Outlook for Sales Performance Management
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
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The 2025-2030 World Outlook for Subscription Order Management
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
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The 2025-2030 World Outlook for Retail Search and Content Analytics
... the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow ... Read More
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The 2025-2030 World Outlook for Salesforce Services
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
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The 2025-2030 World Outlook for Telecom CRM, E-Commerce, and Analytics
... the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow ... Read More
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The 2025-2030 World Outlook for Sales Intelligence
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
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Digital Marketing Software Market Report by Solution (Customer Relationship Management (CRM), Email Marketing, Social Media, Search Marketing, Content Management, Marketing Automation, Campaign Management, and Others), Service (Professional Services, Managed Services), Deployment Type (On-premises, Cloud-based), Organization Size (Large Enterprises, Small and Medium Enterprises (SMEs)), End Use (Media and Entertainment, Manufacturing, Retail, BFSI, Information Technology, Healthcare, and Others), and Region 2024-2032
... Size (Large Enterprises, Small and Medium Enterprises (SMEs)), End Use (Media and Entertainment, Manufacturing, Retail, BFSI, Information Technology, Healthcare, and Others), and Region 2024-2032 The global digital marketing software market size reached US$ 77.3 Billion ... Read More
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CRM Software for Forex Brokerages - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030
... 2023 and is forecast to a readjusted size of US$ 686.23 million by 2030 with a CAGR of 9.8% during the forecast period 2024-2030. North American market for CRM Software for Forex Brokerages was valued ... Read More
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2024 Global Forecast for In-Store Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
... need for companies to focus on delivering empathetic customer experiences and proving experience value for the customer, powered by data and intelligence. To win future customers, businesses must balance value for the organization and the ... Read More
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From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
... The NRF Retail Big Show 2024 emphasized the growing role of AI and GenAI in the retail industry, confirming future-looking trends that 95% of retailers will invest in these technologies by 2027, according to the ... Read More
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Red Hat's Partner Program Investments Focus on Improved Engagement and Enhanced Customer Experience
... consistent and simplified partner experience. Highlights include an analysis of the new program framework and insights on Red Hat's ecosystem mindset and focus on a "customer first, partner always" approach. This document also covers its ... Read More
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IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
... employees and solve operational problems. Retailers should use this document to understand how to approach implementing employee engagement tools, from understanding the problems that need solving to choosing a technology partner who best addresses what ... Read More
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