Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Event Management Software Market by Offering (Services, Software), Deployment Mode (Cloud, On-premises), Event Type (Virtual, In-Person), Organization Size, End User, and Geography - Global Industry Analysis, Opportunities and Forecast up to 2030 Event Management Software Market Size The global even ...

Global HubSpot Consulting Service Competitive Landscape Professional Research Report 2024 Research Summary HubSpot consulting services involve the expertise and guidance provided by professionals or agencies specializing in the use of HubSpot, a comprehensive marketing, sales, and customer service p ...

Global CRM Cloud Competitive Landscape Professional Research Report 2024 Research Summary CRM Cloud, also known as Customer Relationship Management Cloud, refers to a cloud-based software solution that enables businesses to manage and analyze their customer interactions, sales, marketing, and custom ...

Global CRM Software for Forex Brokerages Competitive Landscape Professional Research Report 2024 Research Summary CRM (Customer Relationship Management) software for forex brokerages is a specialized tool designed to streamline client interactions and relationships within the forex trading industry. ...

Important Foundational Lessons and Growth Opportunities for Improving Customer Experience Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (C ...

Genesys Xperience 2024: Highlights and Insights This IDC Market Note analyzes the announcements at Genesys Xperience 2024. The Genesys Xperience 2024 conference, held May 13-15, 2024, in Denver, Colorado, showcased Genesys' continued evolution and expansion. The event, which highlighted Genesys' con ...

Triple Hybrid Architecture by Accident This IDC Market Perspective discusses the prevalent adoption of triple hybrid architecture across organizations, highlighting its emergence from poor governance and the resultant hybrid infrastructure, applications, and analytical data infrastructure. It unders ...

A Deeper Look at VOC 2.0 and Unstructured Data This IDC Perspective highlights the potential improvements in VOC implementations, emphasizing the importance of real-time personalized customer experiences. VOC practitioners are encouraged to leverage unstructured data alongside structured data to gai ...

Customer Experience Management Growth Opportunities in Latin America, 2024 A Closer Look into the Regional Market's Evolution This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how pol ...

Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030 The Hotel & Hospitality Management Software Ma ...

Healthcare Marketing & Communications Market by Type (Multi-Channel, Omnichannel), Services (Customer Relationship Management (CRM), Digital Marketing Services, Healthcare Advertising & Public Relations), End-User - Global Forecast 2024-2030 The Healthcare Marketing & Communications Market size was ...

Customer Relationship Management (CRM) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032 Growth Factors of Customer Relationship Management Market The Customer Relationship Management market size was valued at 91.43 billion in ...

Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Me ...

Sales Intelligence Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032 Growth Factors of Sales Intelligence Market The Sales Intelligence Market Size was valued at USD 3.99 billion in 2023, and the Market is now projected to grow ...

The NetCo/ServCo Transformation for European Telcos This IDC Market Perspective details strategies that European CSPs have been using to navigate a challenging telco landscape, marked by financial pressures and the need to innovate in a highly competitive market. To remain viable and competitive, Eu ...

IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel This IDC PeerScape looks at how leading hospitality and travel brands have successfully applied unified platform strategies to achieve business objectives while engaging and empowering ...

EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design This IDC Perspective provides a comprehensive overview of the EU AI Act, detailing its phased implementation, compliance requirements, and penalties for noncompliance. Scheduled to take effect in ...

Oracle NetSuite Partners Drive "Suite Up" Strategy to Unlock AI Benefits and Enhanced Customer Experience This IDC Market Note reviews announcements during Oracle SuiteConnect, an event hosted by Oracle NetSuite on April 17, 2024. The event provided an update on NetSuite's EMEA business strategy, pa ...

A2P Messaging Market by Offering (Platforms, Services), Application (Authentication, Promotional & Marketing, CRM), Communication Channel (SMS, Operator IP, Third-party Apps, Fixed Fees), SMS Traffic, End User and Region - Global Forecast to 2029 MarketsandMarkets forecasts that the A2P messaging ma ...

Global Wealth Management CRM Market Growth (Status and Outlook) 2024-2030 Wealth Management CRM built on the foundation of a CRM platform can be seen as a high-touch relationship management solution that pulls client data from multiple sources, making it easy for advisors to get a full view of their ...

Frost Radar™: Customer Experience Management in Latin America, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership ...

Highlights and Insights from Smart Communications INNOVATE Conference 2024 This IDC Market Note highlights the key announcements, topics, and themes from Smart Communications INNOVATE 2024 user event. Businesses must digitally transform customer communications management (CCM) to boost customer sati ...

Growth Opportunities in CX Transformation 2024 to 2025 Customer Perspectives The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of fail ...

Frost Radar™: Multichannel Marketing Hubs, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The Frost Radar™ for the multichannel marketing hub (MMH) industry analyzes providers offering software solutions that help companies streamli ...

Software as a Service Market Assessment, By Deployment Model [Public Cloud Hosting, Private Cloud Hosting, Hybrid Cloud Hosting], By Component [Software, Service], By Use Case [Customer Relationship Management, Human Capital Management, Enterprise Resource Planning, BI & Analytics, Content, Collabor ...