IT Spending Market Research Reports & Industry Analysis

Building a Learner-Centric, Responsive Education Institution This IDC Perspective discusses how educators are seeking to build what IDC defines as a "responsive education institution" — an education institution that is equipped with the tools, information, and human capacity to enable faculty/staff ...

Future of Connectedness Checklist: Top Actions to Consider for 2023 This IDC Perspective identifies five key areas enterprises should consider as they invest to reduce costs, increase productivity, and drive the business toward a more sustainable future in the coming year. As enterprises and consum ...

European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries This IDC Market Forecast analyzes European IT spending between 2021 and 2026 as well as provides a market size, forecast, and key trends supporting technology investments by industry. This forecast is segmented b ...

Meeting Emerging Government Agency Imperatives with APIs This IDC Perspective is an introduction to the use of business-enabling APIs to create new program, services, and compliance opportunities; grow constituent audiences; and rapidly scale program services development capabilities. It is designed ...

Trends in Collaboration, Communities, Conferencing, and Events This IDC Perspective looks at the continued evolution and growth of collaborative platforms including team collaboration applications, conferencing, enterprise communities, and virtual events, with a focus on what the enterprise needs t ...

IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical This IDC PlanScape provides a framework for how financial institutions can lay out a branch modernization strategy to improve both the customer and the employee experiences. It provides the key use ca ...

Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers? This IDC Perspective discusses about the ChatGPT technologies. Chatbots like ChatGPT have not traditionally been used as shopping assistants in ecommerce, but the prospec ...

Canadian ICT Forecast, 2022–2026 This IDC study outlines IDC Canada's forecast for the Canadian information and communication technology (ICT) market for the 2022–2026 period. It updates our previous forecast published in Canadian ICT Forecast, 2021–2025 (IDC #CA47050121, November 2021)."The Canadia ...

How to Create a Three-Year AI/Automation Technology Road Map This IDC Perspective provides practical insight and actionable methods for creating a high-value, three-year AI/automation road map. AI-powered services are improving workforce productivity, reducing operating costs, improving operational ...

IDC PeerScape: Practices to Successfully Implement Mobility as a Service This IDC PeerScape explores how public transportation authorities and transportation operator executives are using MaaS to deliver on the promise of meeting customers to travel in a convenient way, when it suits them, and at a ...

Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023 This IDC Market Perspective provides data and guidance from the final year assessment of IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022. Spending is still occurrin ...

IDC PeerScape: Practices for Value Stream Management This IDC PeerScape will expose the experiences and best practices of four early adopter IT leaders and innovators that are exploiting VSM as a key tool in their business improvement programs with the following best practice themes:Discover, define ...

A Review of Select Fintechs from the Temenos Community Forum 2022 This IDC Perspective provides an overview of selected companies participating in the Temenos Community Forum 2022 and portraited through interviews conducted by the author. At the time of the Temenos Community Forum 2022, they were al ...

The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an ...

Understanding Partner Challenges: Highlights from IDC's 4Q22 Partner Advisory Board Session This IDC Market Perspective covers IDC's EMEA Partnering Ecosystems team's Partner Advisory Board (PAB) meeting that took place on November 2, 2022. The rationale behind creating the PAB, which meets on a qua ...

Rethinking Connectivity for a Connected, Smart, and Sustainable Campus to Improve Operational Agility and Student Experience This IDC Perspective highlights the importance of connectivity in improving user experience in a connected, smart, and sustainable campus. A connected campus has become a prio ...

Top Procurement Application Provider Priorities for 2023 This IDC Market Perspective highlights the top 10 focus areas for procurement application providers. Our discussions with both procurement application providers and buyers highlight those areas that resonate most prominently with both communit ...

IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business This IDC Perspective discusses how Doctolib, a European Health unicorn, has used IT to help grow its business. It discusses Doctolib's journey to growth, and how its IT strategy has evolved over that journey. It ...

Remote Operations First in Latin America While the COVID-19 pandemic has had a devastating impact on all Latin American companies and sectors, organizations have learned to think digitally. Presently, IT/OT professionals and leaders as well are aware that digitalization initiatives linked to operati ...

Top Procurement Organization Priorities for 2023 This IDC Perspective highlights how procurement organizations can take several steps to improve operating efficiency to increase their value to their supported organizations. Leveraging the capabilities of their procurement applications and institutin ...

Headless Commerce: Simplified Headless Commerce This IDC Perspective discusses the importance of simplified headless commerce. The term headless is so overused in technology marketing that it has become cliche. To further understand the category, we need to differentiate between platforms that are c ...

The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition This IDC Perspective summarizes the conversation shared by IDC's Global CIO Advisory Board members in October 2022. The topic was driven by IDC's future enterprise research and the discussion focused on ...

Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ...

Connected Worker Platforms Augment Workers by Leveraging Data This IDC Perspective provides an overview of how connected worker platforms can augment today's workforce. Real-time data access from IoT networks can help workers be more efficient, improving production and reducing downtime."The tribal ...

Service Providers' Guide to Success in EX-Led Work Transformation This IDC Perspective assesses how service organizations accelerate and support organizational transformation of work and employee experiences (EX) to improve on key business performance metrics. EX transformation focuses on deploying ...