Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distributi

Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others), By End-user (BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others), By Region, Competition, Forecast & Opportunities, 2025

Global Customer Relationship Management (CRM) Software market is forecast to grow at a CAGR of around 15% during 2020 - 2025. The global CRM Software market is driven by the increasing digitalization of enterprises across industry verticals and penetration of cloud technology and various service models. However, data and security concerns and stringent government rules & regulations are restricting the growth of the market.
The global CRM Software market is segmented based on deployment, organization size, application, end-user, and region. Based on deployment, the market can be categorized into cloud-based and on-premises segments. The cloud-based segment is expected to dominate the market over the next few years due to rise in the adoption of CRM Software solutions among various sectors such as healthcare, BFSI, among others. Based on end-user segments, the market can be fragmented into BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others. Healthcare, Media & Entertainment, and BFSI segments accounted for the largest market shares in 2019, and this trend is expected to continue during the forecast period.

Regionally, the CRM Software market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the global CRM Software market majorly due increasing demand for cloud services in the region.

Major players operating in the CRM Software market include Salesforce.com, SAP SE, Oracle Corporation, Microsoft Corporation, Adobe Systems, Amdocs, Convergys Corporation, Huawei Technologies Co. Ltd., Infor Global Solutions, Inc., SAS Institute Inc and others. Leading players are developing advanced technologies and launching new services to stay competitive in the market.
Years considered for this report:
Historical Years: 2015-2018
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2021–2025
Objective of the Study:
To analyze and estimate the market size of global Customer Relationship Management (CRM) Software market from 2015 to 2018.
To estimate and forecast the market size of global CRM Software market from 2019 to 2025.
To classify and forecast global CRM Software market-based deployment, organization size, application, end-users, company and regional distribution.
To identify dominant region or segment in the global CRM Software market.
To identify drivers and challenges for global CRM Software market.
To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global Customer Relationship Management (CRM) Software market.
To identify and analyze the profile of leading players operating in global CRM Software market.
To identify key sustainable strategies adopted by market players in global CRM Software market.
TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of CRM Software players across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research.
TechSci Research calculated the market size of global Customer Relationship Management (CRM) Software market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.
Key Target Audience:
Customer Relationship Management (CRM) Software companies and other stakeholders
Government bodies such as regulating authorities and policy makers
Organizations, forums, and alliances related to Customer Relationship Management (CRM) Software
Market research and consulting firms
The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.
Report Scope:
In this report, global CRM Software market has been segmented into following categories, in addition to the industry trends which have also been detailed below:
Market, By Deployment:
Cloud
On-premises
Market, By Organization Component:
SMEs
Large Enterprises
Market, By Application:
Sales
Marketing
Manufacturing
Customer Service
Social Networking
Supply chain
Distribution
Others
Market, By End-user:
BFSI
Healthcare
Manufacturing
IT & Telecommunications
Media & Entertainment
Energy & Utilities
Retail
Education
Others
Market, By Region:
North America
United States
Canada
Mexico
Europe
Germany
France
United Kingdom
Italy
Spain
Asia-Pacific
China
Japan
India
Singapore
South Korea
Middle East & Africa
South Africa
Saudi Arabia
UAE
Kuwait
South America
Brazil
Argentina
Colombia
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in the global CRM Software market.
Available Customizations:
With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:
Company Information
Detailed analysis and profiling of additional market players (up to five).

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.


1. Product Overview
2. Research Methodology
3. Impact of COVID-19 on Global Customer Relationship Management (CRM) Software Market
4. Executive Summary
5. Voice of Customer
6. Global Customer Relationship Management (CRM) Software Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Organization Size (SMEs, Large Enterprises)
6.2.2. By Deployment Mode (Cloud and On-premises)
6.2.3. By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others)
6.2.4. By End use Industry (BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others)
6.2.5. By Company (2019)
6.2.6. By Region
6.3. Product Market Map
7. Asia-Pacific Customer Relationship Management (CRM) Software Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Organization Size
7.2.2. By Deployment Mode
7.2.3. By Application
7.2.4. By End use Industry
7.2.5. By Country
7.3. Asia-Pacific: Country Analysis
7.3.1. China Customer Relationship Management (CRM) Software Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Organization Size
7.3.1.2.2. By Deployment Mode
7.3.1.2.3. By Application
7.3.1.2.4. By End use Industry
7.3.2. India Customer Relationship Management (CRM) Software Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Organization Size
7.3.2.2.2. By Deployment Mode
7.3.2.2.3. By Application
7.3.2.2.4. By End use Industry
7.3.3. Japan Customer Relationship Management (CRM) Software Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Organization Size
7.3.3.2.2. By Deployment Mode
7.3.3.2.3. By Application
7.3.3.2.4. By End use Industry
7.3.4. South Korea Customer Relationship Management (CRM) Software Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Organization Size
7.3.4.2.2. By Deployment Mode
7.3.4.2.3. By Application
7.3.4.2.4. By End use Industry
7.3.5. Singapore Customer Relationship Management (CRM) Software Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Organization Size
7.3.5.2.2. By Deployment Mode
7.3.5.2.3. By Application
7.3.5.2.4. By End use Industry
8. Europe Customer Relationship Management (CRM) Software Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Organization size
8.2.2. By Deployment Mode
8.2.3. By Application
8.2.4. By End use Industry
8.2.5. By Country
8.3. Europe: Country Analysis
8.3.1. France Customer Relationship Management (CRM) Software Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Organization Size
8.3.1.2.2. By Deployment Mode
8.3.1.2.3. By Application
8.3.1.2.4. By End use Industry
8.3.2. Germany Customer Relationship Management (CRM) Software Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Organization Size
8.3.2.2.2. By Deployment Mode
8.3.2.2.3. By Application
8.3.2.2.4. By End use Industry
8.3.3. United Kingdom Customer Relationship Management (CRM) Software Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Organization Size
8.3.3.2.2. By Deployment Mode
8.3.3.2.3. By Application
8.3.3.2.4. By End use Industry
8.3.4. Italy Customer Relationship Management (CRM) Software Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Organization Size
8.3.4.2.2. By Deployment Mode
8.3.4.2.3. By Application
8.3.4.2.4. By End use Industry
8.3.5. Spain Customer Relationship Management (CRM) Software Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Organization Size
8.3.5.2.2. By Deployment Mode
8.3.5.2.3. By Application
8.3.5.2.4. By End use Industry
9. North America Customer Relationship Management (CRM) Software Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Organization Size
9.2.2. By Deployment Type
9.2.3. By Application
9.2.4. By End use Industry
9.2.5. By Country
9.3. North America: Country Analysis
9.3.1. United States Customer Relationship Management (CRM) Software Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Organization Size
9.3.1.2.2. By Deployment Mode
9.3.1.2.3. By Application
9.3.1.2.4. By End use Industry
9.3.2. Mexico Customer Relationship Management (CRM) Software Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Organization Size
9.3.2.2.2. By Deployment Mode
9.3.2.2.3. By Application
9.3.2.2.4. By End use Industry
9.3.3. Canada Customer Relationship Management (CRM) Software Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Organization Size
9.3.3.2.2. By Deployment Mode
9.3.3.2.3. By Application
9.3.3.2.4. By End use Industry
10. South America Customer Relationship Management (CRM) Software Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Organization Size
10.2.2. By Deployment Type
10.2.3. By Application
10.2.4. By End use Industry
10.2.5. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Customer Relationship Management (CRM) Software Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Organization Size
10.3.1.2.2. By Deployment Mode
10.3.1.2.3. By Application
10.3.1.2.4. By End use Industry
10.3.2. Argentina Customer Relationship Management (CRM) Software Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Organization Size
10.3.2.2.2. By Deployment Mode
10.3.2.2.3. By Application
10.3.2.2.4. By End use Industry
10.3.3. Colombia Customer Relationship Management (CRM) Software Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Organization Size
10.3.3.2.2. By Deployment Mode
10.3.3.2.3. By Application
10.3.3.2.4. By End use Industry
11. Middle East and Africa Customer Relationship Management (CRM) Software Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Organization Size
11.2.2. By Deployment Mode
11.2.3. By Application
11.2.4. By End use Industry
11.2.5. By Country
11.3. MEA: Country Analysis
11.3.1. South Africa Customer Relationship Management (CRM) Software Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Organization Size
11.3.1.2.2. By Deployment Mode
11.3.1.2.3. By Application
11.3.1.2.4. By End use Industry
11.3.2. Saudi Arabia Customer Relationship Management (CRM) Software Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Organization Size
11.3.2.2.2. By Deployment Mode
11.3.2.2.3. By Application
11.3.2.2.4. By End use Industry
11.3.3. UAE Customer Relationship Management (CRM) Software Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Organization Size
11.3.3.2.2. By Deployment Mode
11.3.3.2.3. By Application
11.3.3.2.4. By End use Industry
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Competitive Landscape
14.1. Salesforce.com
14.2. SAP SE
14.3. Oracle Corporation
14.4. Microsoft Corporation
14.5. Adobe Systems
14.6. Amdocs
14.7. Convergys Corporation
14.8. Huawei Technologies Co. Ltd.
14.9. Infor Global Solutions, Inc.
14.10. SAS Institute Inc.
15. Strategic Recommendations

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