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SYKES - Customer Experience Operations Transformation

Publisher NelsonHall
Published Jan 05, 2022
Length 9 Pages
SKU # BGCQ16957800

Description

SYKES - Customer Experience Operations Transformation

Who is This Vendor Assessment For?
NelsonHall’s CX Operations Transformation profile on SYKES is a comprehensive assessment of SYKES’ offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights
SYKES' CX transformation approach combines marketing, sales, and service in a retooled format addressing the different stages of the customer journey.
At the end of August 2021, Sitel Group acquired all outstanding shares of SYKES common stock in an all-cash transaction for ~$2.2bn. SYKES became private.

Scope of the Report
The report provides a comprehensive and objective analysis of SYKES’ CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.

Table of Contents

9 Pages
1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capabilities
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Models
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1. Strengths
7.2. Challenges
8. Outlook

Pricing

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  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

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