EPAM- Salesforce Services

EPAM- Salesforce Services

Who is This Vendor Assessment For?

NelsonHall's Salesforce services profile on EPAM is a comprehensive assessment of EPAM’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes EPAM’ offerings and capabilities in Salesforce services.

EPAM's Salesforce practice is part of EPAM's Digital Engagement practice that also offers its business and business process re-engineering consulting capabilities.

EPAM decided to build its consulting capabilities in 2019 under the Continuum brand. As part of its consulting push, EPAM wanted to expand into business processes re-engineering and enterprise application services, with Salesforce as a key target.

In the Salesforce services area, EPAM started working on Salesforce projects in 2011 for a large U.S. beverage company, replacing a tier-one competitor. The company helped to replace Lotus Notes-based applications with Salesforce CRM.

The company made several acquisitions in the Salesforce services area: Ricston, PolSource, and Emakina.

Scope of the Report

The report provides a comprehensive and objective analysis of EPAM’s Salesforce service capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.

1. Foreword
2. Background
3. Revenue Summary
4. Key Offerings
5. Delivery Capabilities
6. Target Markets
7. Strategy
8. Strengths & Challenges
9. Outlook

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