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Telecom Managed Services Market 2013-2018

A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).

Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.

The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

Telecom Managed Services Market 2013-2018 provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.

Target Audience:

  • Telecom network operators
  • Managed services providers
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers
Companies in Report:
  • Alcatel-Lucent
  • Amdocs Ltd.
  • Apple
  • AricentInc.
  • Atos Origin S.A
  • BytemobileInc.
  • Cisco Systems Inc.
  • Ericsson
  • HP
  • Huawei Technologies Co. Ltd
  • IBM
  • Infosys
  • Juniper Networks
  • LG Electronics
  • Neustar
  • Nokia Siemens Networks
  • Syniverse
  • TNS

General Methodology

Mind Commerce Publishing's research methodology encompasses input from a wide variety of sources.

We rely heavily upon our Subject Matter Experts (SME) in terms of their market knowledge, unique perspective, and vision. We utilize SME industry contacts as well as previous customers and participants in our market surveys and interactive interviews.

In addition, we rely upon our extensive internal database, which contains modeling, qualitative analysis, and quantitative data. We review secondary sources and compare to our primary sources to update previous findings (for prior version reports) and/or compile baseline information for technology and market modeling.

We share preliminary models with industry contacts (select previous clients, experts, and thought leaders) to verify the veracity of initial modeling. Prior to final report production (analysis, findings, and conclusions), we engage in an internal review with internal SMEs as well as cross-expertise, senior staff members to challenge results.

We believe that forecasts should be prepared as part of an integrated process which involves both quantitative as well as qualitative factors. We follow the following 3-step process for forecasting.

Forecasting Methodology

Step 1 - Forecasts Input: The inputs for the present and historical revenues are derived from industry players. Financial and other quantitative data for individual sub-market categories are derived from original research and tested with interviews with major industry constituents.

Step 2 - Forecasting of Future Years: Mind Commerce extends forecasts based on a variety of factors including demand drivers as well as supply side data. Key success factors and assumptions are considered.

Step 3 - Validation of Data: The final step is to validate projections, which is accomplished in consultation with both internal and external industry experts, including both topic and regional experts. Adjustments are made to the forecasts based on factors identified throughout this process.

1.0 Executive Summary
2.0 Introduction
3.0 Types Of Services Provided By The Telecom Vendor
3.1 Technical Services
3.2 Professional Services
3.3 Managed Services
4.0 An Overview On Managed Service
4.1 Managed Service Provider (Msp)
4.2 Reasons For Shifting Solution Providers To Managed Services Models
4.3 Benefits Of Providing Managed Service
4.4 Becoming A Managed Service Provider
4.5 The Core Deliverables Of A Basic Managed Services Offering
4.6 What Should Be Included In A Managed Services Agreement
4.7 How To Price Managed Service Provider (Msp) Offerings
4.7.1 Popular Pricing Model
5.0 An Overview For Telecom Service Providers
5.1 Changing Telecommunications Marketplace
5.2 Managed Services Business Models
5.2.1 Managed Services Business Model Options
5.3 Building Business
5.4 Managed Services Demystified – How To Be Benefited
6.0 Current Trend In The Telco Sector –managed Services And Cloud Computing
6.1 Telcos Continue To Recognize The Need To Offer Managed Services
6.2 Telecom Outsourcing, Managed Services A $76 Billion Opportunity By 2016
6.3 Telcos On Track To Spend $75 Billion Per Year On Outsourced Services By
6.4 Managed Services Revenue To Surpass Infrastructure Sales For Major Telecom Vendors, New Report Finds
6.5 Shall Vendors Continue To Provide Managed Service
6.6 Alcatel-lucent Investing $2.1 Billion In To Fund Restructuring Program
6.7 Issues And Key Concerns For Managed Services
6.8 Cloud Computing
7.0 The Competitive Picture For Managed Service
7.1 Managed Service Market
7.1.1 Alcatel-lucent
7.1.2 Amdocs Ltd.
7.1.3 Aricent Inc.
7.1.4 Atos Origin S.A
7.1.5 Bytemobile Inc.
7.1.6 Cisco Systems Inc.
7.1.7 Ericsson
7.1.8 Huawei Technologies Co. Ltd
7.1.9 Infosys
7.1.10 Neustar
7.1.11 Nokia Siemens Networks
7.1.12 Syniverse
7.1.13 Tns
8.0 Managed Service Provider Platform
8.1 Ease To Transition Existing Customers To Managed Services
8.2 How Can Managed Services Increase Solutions And Services Sales
8.3 How Managed Services Can Be Marketed
9.0 Next-generation Managed Services: The Key To Business Transformation
9.1 Why Business Transformation Is Necessary
9.1.1 The Availability Of Affordable Broadband
9.1.2 Increased Demand For The High-quality, Converged Multimedia Services Enabled By Ubiquitous Connectivity
9.1.3 Relationship Between Costs And Revenues
9.2 Key Elements Of Next-generation Managed Services
9.2.1 Build/Operate/Manage (Bom) For Mobility
9.2.2 Managed Infrastructure
9.2.3 Managed End-to-end Services Operations
9.2.4 Full Outsourcing
10.0 Selling Managed Services To Clients
10.1 Utilize Expert Status
10.2 Managed Services Generates Predictable Revenue
11.0 Choosing Right Managed Services Provider
12.0 Conclusions And Recommendations
List Of Graphs
Figure 1: Service Delivery Platform
Figure 2: Network Complexity And Resource Allocation
Figure 3: Hosted Applications
Figure 4: Managed Services Structured From A Scope And Reward Perspective
Figure 5: Managed Service Global Market By 2016
Figure 6: Market Dominated By Four Major Players
Figure 7: Service Providers To Pay Network Equipment Vendors $75b Per Year
Figure 8: Positioning Of Outsourcing/Managed Services Vendor
Figure 9: Aricent’s Managed Network Service
Figure 10: Service Provider Challenges
Figure 11: Managed Services Solutions Are Moving From Network-centric To Service-centric
Figure 12: Managed Services Value Delivered
Figure 13: A Well-defined Outsourcing Model
Figure 14: Outsourcing Model Governance Process
List Of Tables
Table 1: Types Of Services Provided

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