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Cloud Communications: Unified Communications as a Service (UCaaS)

Cloud Communications: Unified Communications as a Service (UCaaS)

One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

This report evaluates the UCaaS companies, solutions, and technologies. The report also provides a market outlook and forecast through 2020 for UCaaS. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:

UC companies
Telecom service providers
Cloud and data analytics companies
Application developers and content providers
Cloud software, platform, and infrastructure companies
Telecom infrastructure and managed services companies

Report Benefits:

UCaaS forecast to 2020
Understand the UCaaS model
Recognize the future of UCaaS
Identify leading UCaaS companies
Identify the market drivers for UCaaS
Identify competing solutions to UCaaS
Understand app integration opportunities

General Methodology

Mind Commerce Publishing's research methodology encompasses input from a wide variety of sources.

We rely heavily upon our Subject Matter Experts (SME) in terms of their market knowledge, unique perspective, and vision. We utilize SME industry contacts as well as previous customers and participants in our market surveys and interactive interviews.

In addition, we rely upon our extensive internal database, which contains modeling, qualitative analysis, and quantitative data. We review secondary sources and compare to our primary sources to update previous findings (for prior version reports) and/or compile baseline information for technology and market modeling.

We share preliminary models with industry contacts (select previous clients, experts, and thought leaders) to verify the veracity of initial modeling. Prior to final report production (analysis, findings, and conclusions), we engage in an internal review with internal SMEs as well as cross-expertise, senior staff members to challenge results.

We believe that forecasts should be prepared as part of an integrated process which involves both quantitative as well as qualitative factors. We follow the following 3-step process for forecasting.

Forecasting Methodology

Step 1 - Forecasts Input: The inputs for the present and historical revenues are derived from industry players. Financial and other quantitative data for individual sub-market categories are derived from original research and tested with interviews with major industry constituents.

Step 2 - Forecasting of Future Years: Mind Commerce extends forecasts based on a variety of factors including demand drivers as well as supply side data. Key success factors and assumptions are considered.

Step 3 - Validation of Data: The final step is to validate projections, which is accomplished in consultation with both internal and external industry experts, including both topic and regional experts. Adjustments are made to the forecasts based on factors identified throughout this process.


1 Introduction
1.1 Executive Summary
1.2 Companies Mentioned
2 Cloud and Unified Communications
2.1 Unified Communications
2.1.1 Unified Messaging
2.1.2 Interaction Systems
2.1.3 Real-Time Communications
2.1.4 Transactional Systems
2.2 Unified Communication as a Service (UcaaS)
2.2.1 Single-Tenancy
2.2.2 Multi-Tenancy
2.3 Cloud Computing
3 UCaaS Use Cases
3.1 Case Study: Deploying UCaaS
3.1.1 Hosted Unified Communication vs. Multi-Tenant
3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud
3.3 Cloud vs. Software-based Communication
3.4 Challenges
3.4.1 Security
3.5 UCaaS Benefits
3.5.1 Expenditure Reduction
3.5.2 Decrease Capital Costs
3.5.3 Decrease Operational Expense
3.5.4 Improve Accessibility
4 Select UCaaS Vendors
4.1 Google
4.2 Avaya
4.3 Cisco
4.4 Microsoft
5 UCaaS Market Outlook
5.1 Employment Outlook and Job Skills Needed
5.1.1 Critical ICT and Cloud Skills
5.1.2 Typical Roles and Salary Expectations
5.2 Market Opportunities for UCaaS
5.3 Competing Solutions to UCaaS
5.3.1 WebRTC
5.3.2 Rich Communications Suite
6 Conclusions
7 Appendix: Future of Cloud Communications
7.1 Personalized Cloud
7.2 Context and Preference Driven Cloud
7.3 Cloud Analytics and Machine Learning
Figures
Figure 1: Non Redundant Private Cloud
Figure 2: UCaaS vs. In-house UC
Figure 3: UCaaS Revenue Forecast 2015 - 2020
Figure 4: WebRTC and Mobile Networks
Figure 5: RCS and Applications

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