Customer Engagement Solutions Market by Component (Solutions and Services), Deployment Type (Cloud and On-premises), Organization Size, Vertical (BFSI, Telecom & IT, and Retail & Consumer Goods) and Region - Global Forecast to 2027

Customer Engagement Solutions Market by Component (Solutions and Services), Deployment Type (Cloud and On-premises), Organization Size, Vertical (BFSI, Telecom & IT, and Retail & Consumer Goods) and Region - Global Forecast to 2027

The global Customer engagement solutions market size is expected to grow from USD 19.3 billion in 2022 to USD 32.2 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. Customer engagement solutions are helping companies widen their customer base, reduce customer churn rate, and increase customer retention. Thus, the increasing adoption of customer engagement solutions, owing to their benefits, is one of the most significant factors expected to drive the growth of the customer engagement solutions market across the globe during the forecast period.

In a short time, the COVID-19 outbreak has affected markets and customer behaviors and substantially impacted economies and societies. Healthcare, telecommunication, media and entertainment, utilities, and government verticals function day and night to stabilize conditions and facilitate prerequisite services to every individual. The telecom sector, in particular, is playing a vital role across the globe to support the digital infrastructure of countries amid the COVID-19 pandemic.

According to Fujitsu’s Global Digital Transformation Survey, offline organizations were damaged more, while online organizations witnessed growth in online demand and an increase in revenue. 69% of the business leaders from online organizations have indicated that they witnessed an increase in their business revenue in 2020. In contrast, 53% of offline organizations saw a drop in revenues.

The Analytics and reporting solution segment to have a higher CAGR during the forecast period

Customer engagement analytics solutions offered by enterprises allow businesses to gain in-depth insights into customer activities, which would help enhance customer loyalty and increase sales. It allows organizations to use artificial intelligence in the response to customers and help organizations offer personalized solutions. IBM (US), Microsoft (US), Salesforce (US), and Zendesk (US) are among the leading providers of analytics and reporting solutions.

The Large enterprises segment is estimated to account for larger market size during the forecast period

Retailers Large enterprises are adopting new strategic approaches for customer engagement to stand out in a competitive environment. The brands are choosing AI-powered chatbots, which are the increasingly emerging tools for enterprises looking to offer personalized, day-and-night, self-service support to customers.

Among regions, APAC to hold higher CAGR during the forecast period

The growth of the Customer engagement solutions market in APAC is highly driven by the rapid digitalization of enterprises across the region. Enterprises across APAC are working effortlessly on taking up digital transformation, majorly for streamlining their operations and improving the customer experience. Indicating that spending on software is also expected to grow to keep with up with rising customer demands in terms of online accessibility of services from enterprises. Hence, this rapid investment in technologies and providing online services to the customer is expected to drive the growth of the Customer engagement solutions market in APAC.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Customer engagement solutions market.

By Company: Tier I: 18%, Tier II: 9%, and Tier III: 73%

By Designation: C-Level Executives: 9%, Directors: 18%, and others: 73%

By Region: North America: 55%, Europe: 9%, APAC: 36%

The report includes the study of key players offering Customer engagement solutions solutions and services. It profiles major vendors in the global Customer engagement solutions market. The major vendors in the global Customer engagement solutions market include Avaya (US), IBM (US), Microsoft (US), NICE Systems (Israel), Oracle (US), Salesforce (US), SAP (Germany), Zendesk (US), Pegasystems (US), ServiceNow (US), Open Text (Canada), Precisely (US), Verint Systems (US), eGain Corporation (US), Enghouse Systems (US), Alvaria (US), Genesys (US), Freshworks (California), IFS-mplsystems (Sweden), Calabrio (US), Khoros (US), Creatio (US), CRMNEXT (California), SugarCRM (Canada), WebEngage (India), Upshot (Texas), MoEngage (US), ChurnZero (US), and Sentimeter (US).

Research Coverage

The market study covers the Customer engagement solutions market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, deployment mode, organization size, verticals and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Customer engagement solutions market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • STUDY OBJECTIVES
    • MARKET DEFINITION
    • STUDY SCOPE
      • MARKETS COVERED
      • GEOGRAPHIC SCOPE
      • INCLUSIONS AND EXCLUSIONS
      • YEARS CONSIDERED
    • CURRENCY
      • Table USD EXCHANGE RATES, 2019-2021
    • LIMITATIONS
    • SUMMARY OF CHANGES
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
      • CUSTOMER ENGAGEMENT SOLUTIONS MARKET ESTIMATION: DEMAND-SIDE ANALYSIS
      • CUSTOMER ENGAGEMENT SOLUTIONS MARKET ESTIMATION: SUPPLY-SIDE ANALYSIS
      • GROWTH FORECAST ASSUMPTIONS
        • Table MARKET GROWTH ASSUMPTIONS
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • RESEARCH ASSUMPTIONS
      • RISK ASSESSMENT
        • Table RISK ASSESSMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET
  • EXECUTIVE SUMMARY
  • PREMIUM INSIGHTS
    • CUSTOMER ENGAGEMENT SOLUTIONS MARKET OVERVIEW
    • NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTIONS AND SERVICES (2022)
    • GEOGRAPHICAL SNAPSHOT OF THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
  • MARKET OVERVIEW AND INDUSTRY TRENDS
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • IMPACT OF COVID-19 ON MARKET DYNAMICS
      • DRIVERS AND OPPORTUNITIES
      • RESTRAINTS AND CHALLENGES
      • CUMULATIVE GROWTH ANALYSIS
    • CUSTOMER ENGAGEMENT SOLUTIONS MARKET: SUPPLY CHAIN ANALYSIS
    • ECOSYSTEM
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET: ECOSYSTEM
    • PRICING MODEL OF CUSTOMER ENGAGEMENT SOLUTIONS MARKET PLAYERS
      • Table PRICING MODELS AND INDICATIVE PRICE POINTS, 2021-2022
    • TECHNOLOGY ANALYSIS
      • INTRODUCTION
      • ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
      • BLOCKCHAIN
      • AUGMENTED/VIRTUAL REALITY
      • INTERNET OF THINGS
    • CASE STUDY ANALYSIS
      • CASE STUDY 1: PETRIC USED AVAYA'S SOLUTION TO ENHANCE CUSTOMER SATISFACTION AND BUSINESS
      • CASE STUDY 2: WITH CONVERSATION INTELLIGENCE IN DYNAMICS 365 SALES, INVESTEC ENHANCED SALES CALLS
      • CASE STUDY 3: BANCO SANTANDER BRASIL DELIVERED EXCEPTIONAL CLIENT SERVICE AT SPEED WITH THE PEGA PLATFORM
      • CASE STUDY 4: CISCO DELIVERED STRONG DIGITAL CUSTOMER ENGAGEMENT WITH PEGA
      • CASE STUDY 5: THE CITY OF MESA OPTED FOR ASPECT UNIFIED IP SOLUTIONS FROM ALVARIA TO OFFER STRONG INTERACTION CHOICES
      • CASE STUDY 6: THE UNIVERSITY OF CALIFORNIA AT BERKELEY OFFERED EXCELLENT STUDENT SERVICES WITH SALESFORCE SERVICE CLOUD SOLUTION
      • CASE STUDY 7: SYNERGY ENTERPRISE ADOPTED THE FRESHSALES' SOLUTION TO ENHANCE CUSTOMER ENGAGEMENT
    • REVENUE SHIFT FOR THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • PATENT ANALYSIS
      • METHODOLOGY
      • DOCUMENT TYPES OF PATENTS
        • Table PATENTS FILED, 2019-2022
      • INNOVATION AND PATENT APPLICATIONS
        • Table US: TOP TEN PATENT OWNERS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2019-2021
        • Table LIST OF A FEW PATENTS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2020-2021
    • PORTER'S FIVE FORCES ANALYSIS
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET: PORTER'S FIVE FORCES MODEL
      • THREAT OF NEW ENTRANTS
      • THREAT OF SUBSTITUTES
      • BARGAINING POWER OF BUYERS
      • BARGAINING POWER OF SUPPLIERS
      • DEGREE OF COMPETITION
    • REGULATORY LANDSCAPE
      • REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
        • Table NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
        • Table EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
        • Table ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
        • Table MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
        • Table LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • KEY STAKEHOLDERS & BUYING CRITERIA
      • KEY STAKEHOLDERS IN BUYING PROCESS
        • Table INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR THE TOP THREE END-USERS
      • BUYING CRITERIA
        • Table KEY BUYING CRITERIA FOR THE TOP 3 END USERS
    • KEY CONFERENCES & EVENTS IN 2022-2023
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET: DETAILED LIST OF CONFERENCES & EVENTS
  • CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT
    • INTRODUCTION
      • COMPONENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
      • COMPONENT: COVID-19 IMPACT
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • SOLUTIONS
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
      • OMNICHANNEL
        • Table OMNICHANNEL: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table OMNICHANNEL: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • WORKFORCE OPTIMIZATION
        • Table WORKFORCE OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table WORKFORCE OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • ROBOTIC PROCESS OPTIMIZATION
        • Table ROBOTIC PROCESS OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table ROBOTIC PROCESS OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • ANALYTICS AND REPORTING
        • Table ANALYTICS AND REPORTING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table ANALYTICS AND REPORTING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • SERVICES
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
      • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
      • Table SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
      • Table SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • PROFESSIONAL SERVICES
        • Table PROFESSIONAL SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table PROFESSIONAL SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • MANAGED SERVICES
        • Table MANAGED SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table MANAGED SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • ORGANIZATION SIZE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
      • ORGANIZATION SIZE: COVID-19 IMPACT
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • ADOPTION OF DIGITAL SOLUTIONS TO AUTOMATE SEVERAL INTERNAL PROCESSES
        • Table SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • LARGE ENTERPRISES
      • CUSTOMER ENGAGEMENT SOLUTIONS FOR CONTINUING A DISTINGUISHABLE BRAND IDENTITY
        • Table LARGE ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table LARGE ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE
    • INTRODUCTION
      • DEPLOYMENT MODE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
      • DEPLOYMENT MODE: COVID-19 IMPACT
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
    • CLOUD
      • CLOUD DEPLOYMENT OFFERS RISK MANAGEMENT AND SECURITY OPERATIONS THROUGH A SINGLE PROVIDER
        • Table CLOUD: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table CLOUD: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • ON-PREMISES
      • ON-PREMISES DEPLOYMENT OFFERS EFFICIENT CUSTOMER SERVICE
        • Table ON-PREMISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table ON-PREMISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL
    • INTRODUCTION
      • VERTICAL: MARKET DRIVERS
      • VERTICAL: COVID-19 IMPACT
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • AUTOMATED CUSTOMER ONBOARDING AND AI-ENABLED CHATBOTS
        • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • RETAIL & CONSUMER GOODS
      • INCREASE IN DIGITAL TRANSFORMATION AND CUSTOMER-CENTRIC APPROACH IN RETAIL
        • Table RETAIL & CONSUMER GOODS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table RETAIL & CONSUMER GOODS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • TELECOM & IT
      • NEED TO ENHANCE CUSTOMER EXPERIENCE TO GAIN A COMPETITIVE EDGE
        • Table TELECOM & IT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table TELECOM & IT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • AUTOMOTIVE
      • ENHANCED CUSTOMER EXPERIENCE BY PROVIDING PERSONALIZED SOLUTIONS
        • Table AUTOMOTIVE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table AUTOMOTIVE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • TRANSPORTATION & LOGISTICS
      • NEED TO PROVIDE QUICK SOLUTIONS TO CUSTOMERS' QUERIES WITH MODERN CUSTOMER ENGAGEMENT SOLUTIONS
        • Table TRANSPORTATION & LOGISTICS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table TRANSPORTATION & LOGISTICS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • TRAVEL & HOSPITALITY
      • ADOPTION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS FOR SMART ROOMS AND ROBOTS FOR HOUSEKEEPING PROMOTE TRAVEL & HOSPITALITY
        • Table TRAVEL & HOSPITALITY: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table TRAVEL & HOSPITALITY: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • MEDIA & ENTERTAINMENT
      • MEDIA QUEST FOR ADVANCED ANALYTICS AND PERSONALIZED CONTENT
        • Table MEDIA & ENTERTAINMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table MEDIA & ENTERTAINMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • HEALTHCARE & LIFESCIENCES
      • INTELLIGENT OMNICHANNEL INTERACTIONS TO DRIVE HEALTHCARE & LIFESCIENCES VERTICAL
        • Table HEALTHCARE & LIFESCIENCES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table HEALTHCARE & LIFESCIENCES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • MANUFACTURING
      • SHIFTING FROM MANUAL TO DIGITAL END-TO-END SOLUTIONS TO BENEFIT MANUFACTURING VERTICAL
        • Table MANUFACTURING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table MANUFACTURING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • OTHER VERTICALS
      • Table OTHER VERTICALS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
      • Table OTHER VERTICALS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION
    • INTRODUCTION
      • COVID-19 IMPACT ON THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
        • Table CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • NORTH AMERICA
      • PESTLE ANALYSIS: NORTH AMERICA
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
        • Table NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
      • UNITED STATES
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • CANADA
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • EUROPE
      • PESTLE ANALYSIS: EUROPE
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
        • Table EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
      • UNITED KINGDOM
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • GERMANY
      • REST OF EUROPE
    • ASIA PACIFIC
      • PESTLE ANALYSIS: ASIA PACIFIC
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
        • Table ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
      • INDIA
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • CHINA
      • JAPAN
      • REST OF ASIA PACIFIC
    • MIDDLE EAST & AFRICA
      • PESTLE ANALYSIS: MIDDLE EAST & AFRICA
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
        • Table MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
      • KINGDOM OF SAUDI ARABIA
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • SOUTH AFRICA
      • REST OF THE MIDDLE EAST & AFRICA
    • LATIN AMERICA
      • PESTLE ANALYSIS: LATIN AMERICA
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
        • Table LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
      • MEXICO
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022- 2027 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
        • Table MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • BRAZIL
      • REST OF LATIN AMERICA
  • COMPETITIVE LANDSCAPE
    • INTRODUCTION
    • RANKING OF LEADING PLAYERS
    • HISTORICAL REVENUE ANALYSIS
    • COMPETITIVE OVERVIEW
      • Table KEY DEVELOPMENTS BY LEADING PLAYERS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • COMPANY PRODUCT FOOTPRINT ANALYSIS
      • Table COMPANY PRODUCT FOOTPRINT
      • Table COMPANY SOLUTION FOOTPRINT
      • Table COMPANY VERTICAL FOOTPRINT
      • Table COMPANY REGION FOOTPRINT
    • COMPANY EVALUATION QUADRANT
      • STARS
      • EMERGING LEADERS
      • PERVASIVE PLAYERS
      • PARTICIPANTS
    • STARTUP/SME EVALUATION QUADRANT
      • PROGRESSIVE COMPANIES
      • RESPONSIVE COMPANIES
      • DYNAMIC COMPANIES
      • STARTING BLOCKS
    • COMPETITIVE SCENARIO
      • PRODUCT LAUNCHES
        • Table PRODUCT LAUNCHES, 2020-2021
      • DEALS
        • Table DEALS, 2020-2022
      • OTHERS
        • Table OTHERS, 2020-2021
  • COMPANY PROFILES
    • MAJOR PLAYERS
      • AVAYA
        • Table AVAYA: BUSINESS OVERVIEW
        • Table AVAYA: PRODUCTS OFFERED
        • Table AVAYA: PRODUCT LAUNCHES
        • Table AVAYA: DEALS
      • NICE SYSTEMS
        • Table NICE SYSTEMS: BUSINESS OVERVIEW
        • Table NICE SYSTEMS: PRODUCTS OFFERED
        • Table NICE SYSTEMS: PRODUCT LAUNCHES
        • Table NICE SYSTEMS: DEALS
        • Table NICE SYSTEMS: OTHERS
      • ORACLE
        • Table ORACLE: BUSINESS OVERVIEW
        • Table ORACLE: PRODUCTS OFFERED
        • Table ORACLE: DEALS
      • SALESFORCE
        • Table SALESFORCE: BUSINESS OVERVIEW
        • Table SALESFORCE: PRODUCTS OFFERED
        • Table SALESFORCE: DEALS
        • Table SALESFORCE: OTHERS
      • SAP
        • Table SAP: BUSINESS OVERVIEW
        • Table SAP: PRODUCTS OFFERED
        • Table SAP: DEALS
      • IBM
        • Table IBM: BUSINESS OVERVIEW
        • Table IBM: PRODUCTS OFFERED
        • Table IBM: DEALS
      • MICROSOFT
        • Table MICROSOFT: BUSINESS OVERVIEW
        • Table MICROSOFT: PRODUCTS OFFERED
        • Table MICROSOFT: DEALS
      • ZENDESK
        • Table ZENDESK: BUSINESS OVERVIEW
        • Table ZENDESK: PRODUCTS OFFERED
        • Table ZENDESK: DEALS
      • PEGASYSTEMS
        • Table PEGASYSTEMS: BUSINESS OVERVIEW
        • Table PEGASYSTEMS: PRODUCTS OFFERED
        • Table PEGASYSTEMS: DEALS
      • SERVICENOW
        • Table SERVICENOW: BUSINESS OVERVIEW
        • Table SERVICENOW: PRODUCTS OFFERED
        • Table SERVICENOW: PRODUCT LAUNCHES
        • Table SERVICENOW: DEALS
      • OPENTEXT
        • Table OPENTEXT: BUSINESS OVERVIEW
        • Table OPENTEXT: PRODUCTS OFFERED
        • Table OPENTEXT: DEALS
      • VERINT SYSTEMS
        • Table VERINT SYSTEMS: BUSINESS OVERVIEW
        • Table VERINT SYSTEMS: PRODUCTS OFFERED
        • Table VERINT SYSTEMS: DEALS
        • Table VERINT SYSTEMS: OTHERS
      • EGAIN CORPORATION
        • Table EGAIN CORPORATION: BUSINESS OVERVIEW
        • Table EGAIN CORPORATION: PRODUCTS OFFERED
        • Table EGAIN CORPORATION: PRODUCT LAUNCHES
        • Table EGAIN CORPORATION: DEALS
      • ENGHOUSE SYSTEMS
        • Table ENGHOUSE SYSTEMS: BUSINESS OVERVIEW
        • Table ENGHOUSE SYSTEMS: PRODUCTS OFFERED
        • Table ENGHOUSE SYSTEMS: DEALS
      • ALVARIA
      • GENESYS
      • FRESHWORKS
      • IFS-MPLSYSTEMS
      • CALABRIO
      • KHOROS
      • PRECISELY
    • STARTUPS/SMES
      • CREATIO
      • CRMNEXT
      • SUGARCRM
      • WEBENGAGE
      • UPSHOT
      • MOENGAGE
      • CHURNZERO
      • SENTIMETER
  • ADJACENT/RELATED MARKETS
    • CUSTOMER EXPERIENCE MANAGEMENT MARKET
      • MARKET DEFINITION
      • MARKET OVERVIEW
      • CUSTOMER EXPERIENCE MANAGEMENT MARKET , BY COMPONENT
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPONENT, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPONENT, 2021-2026 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY SERVICE, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY SERVICE, 2021-2026 (USD MILLION)
      • CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2021-2026 (USD MILLION)
      • CUSTOMER EXPERIENCE MANAGEMENT MARKET , BY ORGANIZATION SIZE
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2021-2026 (USD MILLION)
      • CUSTOMER EXPERIENCE MANAGEMENT MARKET , BY VERTICAL
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY VERTICAL, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY VERTICAL, 2021-2026 (USD MILLION)
      • CUSTOMER EXPERIENCE MANAGEMENT MARKET , BY REGION
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGION, 2015-2020 (USD MILLION)
        • Table CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGION, 2021-2026 (USD MILLION)
    • CUSTOMER ANALYTICS MARKET
      • MARKET DEFINITION
      • MARKET OVERVIEW
      • CUSTOMER ANALYTICS MARKET, BY COMPONENT
        • Table CUSTOMER ANALYTICS MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
        • Table SOLUTIONS MARKET, BY TYPE, 2018-2025 (USD MILLION)
        • Table SERVICES MARKET, BY TYPE, 2018-2025 (USD MILLION)
        • Table PROFESSIONAL SERVICES MARKET, BY TYPE, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT MODE
        • Table CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT MODE, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
        • Table CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET, BY APPLICATION
        • Table CUSTOMER ANALYTICS MARKET, BY APPLICATION, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET , BY DATA SOURCE
        • Table CUSTOMER ANALYTICS MARKET, BY DATA SOURCE, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET, BY VERTICAL
        • Table CUSTOMER ANALYTICS MARKET, BY VERTICAL, 2018-2025 (USD MILLION)
      • CUSTOMER ANALYTICS MARKET , BY REGION
        • Table CUSTOMER ANALYTICS MARKET, BY REGION, 2018-2025 (USD MILLION)
    • CUSTOMER SUCCESS PLATFORMS MARKET
      • MARKET DEFINITION
      • MARKET OVERVIEW
      • CUSTOMER SUCCESS PLATFORMS MARKET , BY COMPONENT
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT, 2019-2025 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY SERVICE, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY SERVICE, 2019-2025 (USD MILLION)
        • Table PROFESSIONAL SERVICES MARKET, BY TYPE, 2015-2019 (USD MILLION)
        • Table PROFESSIONAL SERVICES, BY TYPE, 2019-2025 (USD MILLION)
      • CUSTOMER SUCCESS PLATFORMS MARKET , BY APPLICATION
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION, 2019-2025 (USD MILLION)
      • CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
      • CUSTOMER SUCCESS PLATFORMS MARKET , BY ORGANIZATION SIZE
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
      • CUSTOMER SUCCESS PLATFORMS MARKET , BY VERTICAL
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL, 2019-2025 (USD MILLION)
      • CUSTOMER SUCCESS PLATFORMS MARKET , BY REGION
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION, 2015-2019 (USD MILLION)
        • Table CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION, 2019-2025 (USD MILLION)
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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