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BPO Services in Indonesia

BPO Services in Indonesia

Summary

BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

synopsis

Essential resource for top-line data and analysis covering the Indonesia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indonesian BPO Services market had total revenues of $248.6m in 2017, representing a compound annual growth rate (CAGR) of 5.4% between 2013 and 2017.
  • The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $72m, equivalent to 29% of the market's overall value.
  • International companies, especially those from Australia, regularly use Indonesia as a hub for outsourcing because of the low operating costs there and the close proximity, in Australia’s case.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts
Reasons to buy
  • What was the size of the Indonesia bpo services market by value in 2017?
  • What will be the size of the Indonesia bpo services market in 2022?
  • What factors are affecting the strength of competition in the Indonesia bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Indonesia's bpo services market?


Executive Summary 2
Market value 2
Market value forecast 2
Category segmentation 2
Geography segmentation 2
Market rivalry 2
Market Overview 7
Market definition 7
Market analysis 7
Market Data 9
Market value 9
Market Segmentation 10
Category segmentation 10
Geography segmentation 11
Market Outlook 12
Market value forecast 12
Five Forces Analysis 13
Summary 13
Buyer power 14
Supplier power 16
New entrants 17
Threat of substitutes 19
Degree of rivalry 20
Leading Companies 21
PT Cekindo Bisnis Grup 21
ISS AS 22
TMF Group Holding B.V. 26
Wipro Ltd 29
Macroeconomic Indicators 33
Country data 33
Methodology 35
Industry associations 36
Related MarketLine research 36
Appendix 37
About MarketLine 37
List of Tables
Table 1: Indonesia bpo services market value: $ million, 2013-17
Table 2: Indonesia bpo services market category segmentation: $ million, 2017
Table 3: Indonesia bpo services market geography segmentation: $ million, 2017
Table 4: Indonesia bpo services market value forecast: $ million, 2017-22
Table 5: PT Cekindo Bisnis Grup: key facts
Table 6: ISS AS: key facts
Table 7: ISS AS: key financials ($)
Table 8: ISS AS: key financials (DKK)
Table 9: ISS AS: key financial ratios
Table 10: TMF Group Holding B.V.: key facts
Table 11: TMF Group Holding B.V.: key financials ($)
Table 12: TMF Group Holding B.V.: key financials (€)
Table 13: TMF Group Holding B.V.: key financial ratios
Table 14: Wipro Ltd: key facts
Table 15: Wipro Ltd: key financials ($)
Table 16: Wipro Ltd: key financials (Rs.)
Table 17: Wipro Ltd: key financial ratios
Table 18: Indonesia size of population (million), 2013-17
Table 19: Indonesia gdp (constant 2005 prices, $ billion), 2013-17
Table 20: Indonesia gdp (current prices, $ billion), 2013-17
Table 21: Indonesia inflation, 2013-17
Table 22: Indonesia consumer price index (absolute), 2013-17
Table 23: Indonesia exchange rate, 2013-17
List of Figures
Figure 1: Indonesia bpo services market value: $ million, 2013-17
Figure 2: Indonesia bpo services market category segmentation: % share, by value, 2017
Figure 3: Indonesia bpo services market geography segmentation: % share, by value, 2017
Figure 4: Indonesia bpo services market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the bpo services market in Indonesia, 2017
Figure 6: Drivers of buyer power in the bpo services market in Indonesia, 2017
Figure 7: Drivers of supplier power in the bpo services market in Indonesia, 2017
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2017
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2017
Figure 10: Drivers of degree of rivalry in the bpo services market in Indonesia, 2017
Figure 11: ISS AS: revenues & profitability
Figure 12: ISS AS: assets & liabilities
Figure 13: TMF Group Holding B.V.: revenues & profitability
Figure 14: TMF Group Holding B.V.: assets & liabilities
Figure 15: Wipro Ltd: revenues & profitability
Figure 16: Wipro Ltd: assets & liabilities

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