Europe Predictive Dialer Software Market By Component (Software (Without Services) and Services), By Deployment Type (On-premise and Cloud), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By End User (IT & Telecom, Government, BFSI, Healthcare and Others), By Country, Industry Analysis and Forecast, 2020 - 2026
The Europe Predictive Dialer Software Market would witness market growth of 34% CAGR during the forecast period (2020-2026).
Predictive dialers usually perform better with big campaigns, in which there’s a bulk of statistical data to learn from and more space for the prediction algorithm to expand. Timing plays a crucial part in predictive dialing. That’s why the dialing software requires call details and primary agent data.
The call center's productivity and conversion rates are highly dependent on intelligent call assignment. In the case of printed lead sheets, there are chances of duplication of numbers received by the employee. Calling the same number twice wastes time and increases the possibility to annoy potential customers. The predictive dialer should have access to all of the numbers to be called on a particular day. After completion of each call, the number gets removed from that day’s lead sheet, and hence, there is no chance of duplication of calls.
A predictive dialer's intelligent call possess an assignment feature that goes a step further by dialing leads even before the agent gets on the line. The software helps in understanding when the agents are about to end a call, so that, the next lead from the contact list can be contacted. This helps in saving the time of agent for searching and dialing the number.
There is a chance that two agents may call a particular client or some calls may be left unanswered. And the predictive dialer is an effective solution for such issues, as it allows to automate the calling and handling system in order to reduce human error and take maximum calls at any time. The call agents will not be limited to a tiny dialing ratio. It reduces error through automating the calls even when employees are busy so that, any calls can’t be unanswered. This is the key for a successful call center or for any business. Not all calls will lead to success, but the fact that the representatives are attending more calls surges the possibility that more leads will be changed by the end of each shift.
Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.
Scope of the Study
Market Segments covered in the Report:
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