Global Knowledge Process Outsourcing Market 2026-2030

Publisher TechNavio

Published Jan 14, 2026

Length 308 Pages

SKU # INF20728939

Description

Global Knowledge Process Outsourcing Market 2026-2030

The global knowledge process outsourcing market is forecasted to grow by USD 205268.0 mn during 2025-2030, accelerating at a CAGR of 20.5% during the forecast period. The report on the global knowledge process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing digital transformation, focus on reducing operational costs, increasing demand for specialized knowledge and expertise.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
Technavio's global knowledge process outsourcing market is segmented as below:

By Type

Legal process outsourcing
Financial process outsourcing
Research and development outsourcing
Publishing outsourcing
Others

By End-User

BFSI
Healthcare
IT and telecom
Manufacturing
Others

By Organization Size

Large enterprises
SMEs

Geography

North America
US
Canada
Mexico
APAC
India
China
Japan
Philippines
Singapore
Malaysia
Europe
UK
Germany
France
Italy
Spain
The Netherlands
South America
Brazil
Argentina
Colombia
Middle East and Africa
South Africa
UAE
Egypt
Rest of World (ROW)

This study identifies the growing number of delivery centers as one of the prime reasons driving the global knowledge process outsourcing market growth during the next few years. Also, proliferation of new technologies and increased demand for kpo services from small and medium-scale enterprises (smes) will lead to sizable demand in the market.

The report on the global knowledge process outsourcing market covers the following areas:

Global knowledge process outsourcing market sizing
Global knowledge process outsourcing market forecast
Global knowledge process outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global knowledge process outsourcing market vendors that include Accenture PLC, Capgemini Service SAS, Cognizant Technology Solution, Concentrix Corp., CRISIL Ltd., Ernst and Young Global Ltd., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., IBM Corp., KPMG International Ltd., McKinsey and Co., Mphasis Ltd., NTT DATA Corp., Tata Consultancy Services, Wipro Ltd., WNS Holdings Ltd.. Also, the global knowledge process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary: 1.1 Market overview; Executive Summary - Chart on Market Overview; Executive Summary - Data Table on Market Overview; Executive Summary - Chart on Global Market Characteristics; Executive Summary - Chart on Market by Geography; Executive Summary - Chart on Market Segmentation by Type; Executive Summary - Chart on Market Segmentation by End-user; Executive Summary - Chart on Market Segmentation by Organization Size; Executive Summary - Chart on Incremental Growth; Executive Summary - Data Table on Incremental Growth; Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis: 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria; Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria; 2.2 Criticality of inputs and Factors of differentiation; Chart on Overview on criticality of inputs and factors of differentiation; 2.3 Factors of disruption; Chart on Overview on factors of disruption; 2.4 Impact of drivers and challenges; Chart on Impact of drivers and challenges in 2025 and 2030
3 Market Landscape: 3.1 Market ecosystem; Chart on Parent Market; Data Table on - Parent Market; 3.2 Market characteristics; Chart on Market characteristics analysis; 3.3 Value chain analysis; Chart on Value chain analysis
4 Market Sizing: 4.1 Market definition; Data Table on Offerings of companies included in the market definition; 4.2 Market segment analysis; Market segments; 4.3 Market size 2025; 4.4 Market outlook: Forecast for 2025-2030; Chart on Global - Market size and forecast 2025-2030 ($ million); Data Table on Global - Market size and forecast 2025-2030 ($ million); Chart on Global Market: Year-over-year growth 2025-2030 (%); Data Table on Global Market: Year-over-year growth 2025-2030 (%)
5 Historic Market Size: 5.1 Global Knowledge Process Outsourcing Market 2020 - 2024; Historic Market Size - Data Table on Global Knowledge Process Outsourcing Market 2020 - 2024 ($ million); 5.2 Type segment analysis 2020 - 2024; Historic Market Size - Type Segment 2020 - 2024 ($ million); 5.3 End-user segment analysis 2020 - 2024; Historic Market Size - End-user Segment 2020 - 2024 ($ million); 5.4 Organization Size segment analysis 2020 - 2024; Historic Market Size - Organization Size Segment 2020 - 2024 ($ million); 5.5 Geography segment analysis 2020 - 2024; Historic Market Size - Geography Segment 2020 - 2024 ($ million); 5.6 Country segment analysis 2020 - 2024; Historic Market Size - Country Segment 2020 - 2024 ($ million)
6 Qualitative Analysis: 6.1 The AI impact on Global Knowledge Process Outsourcing Market
7 Five Forces Analysis: 7.1 Five forces summary; Five forces analysis - Comparison between 2025 and 2030; 7.2 Bargaining power of buyers; Bargaining power of buyers - Impact of key factors 2025 and 2030; 7.3 Bargaining power of suppliers; Bargaining power of suppliers - Impact of key factors in 2025 and 2030; 7.4 Threat of new entrants; Threat of new entrants - Impact of key factors in 2025 and 2030; 7.5 Threat of substitutes; Threat of substitutes - Impact of key factors in 2025 and 2030; 7.6 Threat of rivalry; Threat of rivalry - Impact of key factors in 2025 and 2030; 7.7 Market condition; Chart on Market condition - Five forces 2025 and 2030
8 Market Segmentation by Type: 8.1 Market segments; Chart on Type - Market share 2025-2030 (%); Data Table on Type - Market share 2025-2030 (%); 8.2 Comparison by Type; Chart on Comparison by Type; Data Table on Comparison by Type; 8.3 Legal process outsourcing - Market size and forecast 2025-2030; Chart on Legal process outsourcing - Market size and forecast 2025-2030 ($ million); Data Table on Legal process outsourcing - Market size and forecast 2025-2030 ($ million); Chart on Legal process outsourcing - Year-over-year growth 2025-2030 (%); Data Table on Legal process outsourcing - Year-over-year growth 2025-2030 (%); 8.4 Financial process outsourcing - Market size and forecast 2025-2030; Chart on Financial process outsourcing - Market size and forecast 2025-2030 ($ million); Data Table on Financial process outsourcing - Market size and forecast 2025-2030 ($ million); Chart on Financial process outsourcing - Year-over-year growth 2025-2030 (%); Data Table on Financial process outsourcing - Year-over-year growth 2025-2030 (%); 8.5 Research and development outsourcing - Market size and forecast 2025-2030; Chart on Research and development outsourcing - Market size and forecast 2025-2030 ($ million); Data Table on Research and development outsourcing - Market size and forecast 2025-2030 ($ million); Chart on Research and development outsourcing - Year-over-year growth 2025-2030 (%); Data Table on Research and development outsourcing - Year-over-year growth 2025-2030 (%); 8.6 Publishing outsourcing - Market size and forecast 2025-2030; Chart on Publishing outsourcing - Market size and forecast 2025-2030 ($ million); Data Table on Publishing outsourcing - Market size and forecast 2025-2030 ($ million); Chart on Publishing outsourcing - Year-over-year growth 2025-2030 (%); Data Table on Publishing outsourcing - Year-over-year growth 2025-2030 (%); 8.7 Others - Market size and forecast 2025-2030; Chart on Others - Market size and forecast 2025-2030 ($ million); Data Table on Others - Market size and forecast 2025-2030 ($ million); Chart on Others - Year-over-year growth 2025-2030 (%); Data Table on Others - Year-over-year growth 2025-2030 (%); 8.8 Market opportunity by Type; Market opportunity by Type ($ million); Data Table on Market opportunity by Type ($ million)
9 Market Segmentation by End-user: 9.1 Market segments; Chart on End-user - Market share 2025-2030 (%); Data Table on End-user - Market share 2025-2030 (%); 9.2 Comparison by End-user; Chart on Comparison by End-user; Data Table on Comparison by End-user; 9.3 BFSI - Market size and forecast 2025-2030; Chart on BFSI - Market size and forecast 2025-2030 ($ million); Data Table on BFSI - Market size and forecast 2025-2030 ($ million); Chart on BFSI - Year-over-year growth 2025-2030 (%); Data Table on BFSI - Year-over-year growth 2025-2030 (%); 9.4 Healthcare - Market size and forecast 2025-2030; Chart on Healthcare - Market size and forecast 2025-2030 ($ million); Data Table on Healthcare - Market size and forecast 2025-2030 ($ million); Chart on Healthcare - Year-over-year growth 2025-2030 (%); Data Table on Healthcare - Year-over-year growth 2025-2030 (%); 9.5 IT and telecom - Market size and forecast 2025-2030; Chart on IT and telecom - Market size and forecast 2025-2030 ($ million); Data Table on IT and telecom - Market size and forecast 2025-2030 ($ million); Chart on IT and telecom - Year-over-year growth 2025-2030 (%); Data Table on IT and telecom - Year-over-year growth 2025-2030 (%); 9.6 Manufacturing - Market size and forecast 2025-2030; Chart on Manufacturing - Market size and forecast 2025-2030 ($ million); Data Table on Manufacturing - Market size and forecast 2025-2030 ($ million); Chart on Manufacturing - Year-over-year growth 2025-2030 (%); Data Table on Manufacturing - Year-over-year growth 2025-2030 (%); 9.7 Others - Market size and forecast 2025-2030; Chart on Others - Market size and forecast 2025-2030 ($ million); Data Table on Others - Market size and forecast 2025-2030 ($ million); Chart on Others - Year-over-year growth 2025-2030 (%); Data Table on Others - Year-over-year growth 2025-2030 (%); 9.8 Market opportunity by End-user; Market opportunity by End-user ($ million); Data Table on Market opportunity by End-user ($ million)
10 Market Segmentation by Organization Size: 10.1 Market segments; Chart on Market Segmentation by Organization Size - Market share 2025-2030 (%); Data Table on Market Segmentation by Organization Size - Market share 2025-2030 (%); 10.2 Comparison by Market Segmentation by Organization Size; Chart on Comparison by Market Segmentation by Organization Size; Data Table on Comparison by Market Segmentation by Organization Size; 10.3 Large enterprises - Market size and forecast 2025-2030; Chart on Large enterprises - Market size and forecast 2025-2030 ($ million); Data Table on Large enterprises - Market size and forecast 2025-2030 ($ million); Chart on Large enterprises - Year-over-year growth 2025-2030 (%); Data Table on Large enterprises - Year-over-year growth 2025-2030 (%); 10.4 SMEs - Market size and forecast 2025-2030; Chart on SMEs - Market size and forecast 2025-2030 ($ million); Data Table on SMEs - Market size and forecast 2025-2030 ($ million); Chart on SMEs - Year-over-year growth 2025-2030 (%); Data Table on SMEs - Year-over-year growth 2025-2030 (%); 10.5 Market opportunity by Market Segmentation by Organization Size; Market opportunity by Market Segmentation by Organization Size ($ million); Data Table on Market opportunity by Market Segmentation by Organization Size ($ million)
11 Customer Landscape: 11.1 Customer landscape overview; Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape: 12.1 Geographic segmentation; Chart on Market share by geography 2025-2030 (%); Data Table on Market share by geography 2025-2030 (%); 12.2 Geographic comparison; Chart on Geographic comparison; Data Table on Geographic comparison; 12.3 North America - Market size and forecast 2025-2030; Chart on North America - Market size and forecast 2025-2030 ($ million); Data Table on North America - Market size and forecast 2025-2030 ($ million); Chart on North America - Year-over-year growth 2025-2030 (%); Data Table on North America - Year-over-year growth 2025-2030 (%); Chart on Regional Comparison - North America; Data Table on Regional Comparison - North America; 12.3.1 US - Market size and forecast 2025-2030; Chart on US - Market size and forecast 2025-2030 ($ million); Data Table on US - Market size and forecast 2025-2030 ($ million); Chart on US - Year-over-year growth 2025-2030 (%); Data Table on US - Year-over-year growth 2025-2030 (%); 12.3.2 Canada - Market size and forecast 2025-2030; Chart on Canada - Market size and forecast 2025-2030 ($ million); Data Table on Canada - Market size and forecast 2025-2030 ($ million); Chart on Canada - Year-over-year growth 2025-2030 (%); Data Table on Canada - Year-over-year growth 2025-2030 (%); 12.3.3 Mexico - Market size and forecast 2025-2030; Chart on Mexico - Market size and forecast 2025-2030 ($ million); Data Table on Mexico - Market size and forecast 2025-2030 ($ million); Chart on Mexico - Year-over-year growth 2025-2030 (%); Data Table on Mexico - Year-over-year growth 2025-2030 (%); 12.4 APAC - Market size and forecast 2025-2030; Chart on APAC - Market size and forecast 2025-2030 ($ million); Data Table on APAC - Market size and forecast 2025-2030 ($ million); Chart on APAC - Year-over-year growth 2025-2030 (%); Data Table on APAC - Year-over-year growth 2025-2030 (%); Chart on Regional Comparison - APAC; Data Table on Regional Comparison - APAC; 12.4.1 India - Market size and forecast 2025-2030; Chart on India - Market size and forecast 2025-2030 ($ million); Data Table on India - Market size and forecast 2025-2030 ($ million); Chart on India - Year-over-year growth 2025-2030 (%); Data Table on India - Year-over-year growth 2025-2030 (%); 12.4.2 China - Market size and forecast 2025-2030; Chart on China - Market size and forecast 2025-2030 ($ million); Data Table on China - Market size and forecast 2025-2030 ($ million); Chart on China - Year-over-year growth 2025-2030 (%); Data Table on China - Year-over-year growth 2025-2030 (%); 12.4.3 Japan - Market size and forecast 2025-2030; Chart on Japan - Market size and forecast 2025-2030 ($ million); Data Table on Japan - Market size and forecast 2025-2030 ($ million); Chart on Japan - Year-over-year growth 2025-2030 (%); Data Table on Japan - Year-over-year growth 2025-2030 (%); 12.4.4 Philippines - Market size and forecast 2025-2030; Chart on Philippines - Market size and forecast 2025-2030 ($ million); Data Table on Philippines - Market size and forecast 2025-2030 ($ million); Chart on Philippines - Year-over-year growth 2025-2030 (%); Data Table on Philippines - Year-over-year growth 2025-2030 (%); 12.4.5 Singapore - Market size and forecast 2025-2030; Chart on Singapore - Market size and forecast 2025-2030 ($ million); Data Table on Singapore - Market size and forecast 2025-2030 ($ million); Chart on Singapore - Year-over-year growth 2025-2030 (%); Data Table on Singapore - Year-over-year growth 2025-2030 (%); 12.4.6 Malaysia - Market size and forecast 2025-2030; Chart on Malaysia - Market size and forecast 2025-2030 ($ million); Data Table on Malaysia - Market size and forecast 2025-2030 ($ million); Chart on Malaysia - Year-over-year growth 2025-2030 (%); Data Table on Malaysia - Year-over-year growth 2025-2030 (%); 12.5 Europe - Market size and forecast 2025-2030; Chart on Europe - Market size and forecast 2025-2030 ($ million); Data Table on Europe - Market size and forecast 2025-2030 ($ million); Chart on Europe - Year-over-year growth 2025-2030 (%); Data Table on Europe - Year-over-year growth 2025-2030 (%); Chart on Regional Comparison - Europe; Data Table on Regional Comparison - Europe; 12.5.1 UK - Market size and forecast 2025-2030; Chart on UK - Market size and forecast 2025-2030 ($ million); Data Table on UK - Market size and forecast 2025-2030 ($ million); Chart on UK - Year-over-year growth 2025-2030 (%); Data Table on UK - Year-over-year growth 2025-2030 (%); 12.5.2 Germany - Market size and forecast 2025-2030; Chart on Germany - Market size and forecast 2025-2030 ($ million); Data Table on Germany - Market size and forecast 2025-2030 ($ million); Chart on Germany - Year-over-year growth 2025-2030 (%); Data Table on Germany - Year-over-year growth 2025-2030 (%); 12.5.3 France - Market size and forecast 2025-2030; Chart on France - Market size and forecast 2025-2030 ($ million); Data Table on France - Market size and forecast 2025-2030 ($ million); Chart on France - Year-over-year growth 2025-2030 (%); Data Table on France - Year-over-year growth 2025-2030 (%); 12.5.4 Italy - Market size and forecast 2025-2030; Chart on Italy - Market size and forecast 2025-2030 ($ million); Data Table on Italy - Market size and forecast 2025-2030 ($ million); Chart on Italy - Year-over-year growth 2025-2030 (%); Data Table on Italy - Year-over-year growth 2025-2030 (%); 12.5.5 Spain - Market size and forecast 2025-2030; Chart on Spain - Market size and forecast 2025-2030 ($ million); Data Table on Spain - Market size and forecast 2025-2030 ($ million); Chart on Spain - Year-over-year growth 2025-2030 (%); Data Table on Spain - Year-over-year growth 2025-2030 (%); 12.5.6 The Netherlands - Market size and forecast 2025-2030; Chart on The Netherlands - Market size and forecast 2025-2030 ($ million); Data Table on The Netherlands - Market size and forecast 2025-2030 ($ million); Chart on The Netherlands - Year-over-year growth 2025-2030 (%); Data Table on The Netherlands - Year-over-year growth 2025-2030 (%); 12.6 South America - Market size and forecast 2025-2030; Chart on South America - Market size and forecast 2025-2030 ($ million); Data Table on South America - Market size and forecast 2025-2030 ($ million); Chart on South America - Year-over-year growth 2025-2030 (%); Data Table on South America - Year-over-year growth 2025-2030 (%); Chart on Regional Comparison - South America; Data Table on Regional Comparison - South America; 12.6.1 Brazil - Market size and forecast 2025-2030; Chart on Brazil - Market size and forecast 2025-2030 ($ million); Data Table on Brazil - Market size and forecast 2025-2030 ($ million); Chart on Brazil - Year-over-year growth 2025-2030 (%); Data Table on Brazil - Year-over-year growth 2025-2030 (%); 12.6.2 Argentina - Market size and forecast 2025-2030; Chart on Argentina - Market size and forecast 2025-2030 ($ million); Data Table on Argentina - Market size and forecast 2025-2030 ($ million); Chart on Argentina - Year-over-year growth 2025-2030 (%); Data Table on Argentina - Year-over-year growth 2025-2030 (%); 12.6.3 Colombia - Market size and forecast 2025-2030; Chart on Colombia - Market size and forecast 2025-2030 ($ million); Data Table on Colombia - Market size and forecast 2025-2030 ($ million); Chart on Colombia - Year-over-year growth 2025-2030 (%); Data Table on Colombia - Year-over-year growth 2025-2030 (%); 12.7 Middle East and Africa - Market size and forecast 2025-2030; Chart on Middle East and Africa - Market size and forecast 2025-2030 ($ million); Data Table on Middle East and Africa - Market size and forecast 2025-2030 ($ million); Chart on Middle East and Africa - Year-over-year growth 2025-2030 (%); Data Table on Middle East and Africa - Year-over-year growth 2025-2030 (%); Chart on Regional Comparison - Middle East and Africa; Data Table on Regional Comparison - Middle East and Africa; 12.7.1 South Africa - Market size and forecast 2025-2030; Chart on South Africa - Market size and forecast 2025-2030 ($ million); Data Table on South Africa - Market size and forecast 2025-2030 ($ million); Chart on South Africa - Year-over-year growth 2025-2030 (%); Data Table on South Africa - Year-over-year growth 2025-2030 (%); 12.7.2 UAE - Market size and forecast 2025-2030; Chart on UAE - Market size and forecast 2025-2030 ($ million); Data Table on UAE - Market size and forecast 2025-2030 ($ million); Chart on UAE - Year-over-year growth 2025-2030 (%); Data Table on UAE - Year-over-year growth 2025-2030 (%); 12.7.3 Egypt - Market size and forecast 2025-2030; Chart on Egypt - Market size and forecast 2025-2030 ($ million); Data Table on Egypt - Market size and forecast 2025-2030 ($ million); Chart on Egypt - Year-over-year growth 2025-2030 (%); Data Table on Egypt - Year-over-year growth 2025-2030 (%); 12.7.4 Saudi Arabia - Market size and forecast 2025-2030; Chart on Saudi Arabia - Market size and forecast 2025-2030 ($ million); Data Table on Saudi Arabia - Market size and forecast 2025-2030 ($ million); Chart on Saudi Arabia - Year-over-year growth 2025-2030 (%); Data Table on Saudi Arabia - Year-over-year growth 2025-2030 (%); 12.7.5 Nigeria - Market size and forecast 2025-2030; Chart on Nigeria - Market size and forecast 2025-2030 ($ million); Data Table on Nigeria - Market size and forecast 2025-2030 ($ million); Chart on Nigeria - Year-over-year growth 2025-2030 (%); Data Table on Nigeria - Year-over-year growth 2025-2030 (%); 12.8 Market opportunity by geography; Market opportunity by geography ($ million); Data Tables on Market opportunity by geography ($ million)
13 Drivers, Challenges, and Opportunity: 13.1 Market drivers; Growing digital transformation; Focus on reducing operational costs; Increasing demand for specialized knowledge and expertise; 13.2 Market challenges; Risk of data breaches; Increasing cost for KPOs; Language barrier and goodwill risks; 13.3 Impact of drivers and challenges; Impact of drivers and challenges in 2025 and 2030; 13.4 Market opportunities; Growing number of delivery centers; Proliferation of new technologies; Increased demand for KPO services from small and medium-scale enterprises (SMEs)
14 Competitive Landscape: 14.1 Overview; 14.2 Competitive Landscape; Overview on criticality of inputs and factors of differentiation; 14.3 Landscape disruption; Overview on factors of disruption; 14.4 Industry risks; Impact of key risks on business
15 Competitive Analysis: 15.1 Companies profiled; Companies covered; 15.2 Company ranking index; Company ranking index; 15.3 Market positioning of companies; Matrix on companies position and classification; 15.4 Accenture PLC; Accenture PLC - Overview; Accenture PLC - Business segments; Accenture PLC - Key news; Accenture PLC - Key offerings; Accenture PLC - Segment focus; SWOT; 15.5 Capgemini Service SAS; Capgemini Service SAS - Overview; Capgemini Service SAS - Business segments; Capgemini Service SAS - Key news; Capgemini Service SAS - Key offerings; Capgemini Service SAS - Segment focus; SWOT; 15.6 Cognizant Technology Solution; Cognizant Technology Solution - Overview; Cognizant Technology Solution - Business segments; Cognizant Technology Solution - Key news; Cognizant Technology Solution - Key offerings; Cognizant Technology Solution - Segment focus; SWOT; 15.7 Concentrix Corp.; Concentrix Corp. - Overview; Concentrix Corp. - Product / Service; Concentrix Corp. - Key news; Concentrix Corp. - Key offerings; SWOT; 15.8 CRISIL Ltd.; CRISIL Ltd. - Overview; CRISIL Ltd. - Product / Service; CRISIL Ltd. - Key offerings; SWOT; 15.9 Ernst and Young Global Ltd.; Ernst and Young Global Ltd. - Overview; Ernst and Young Global Ltd. - Product / Service; Ernst and Young Global Ltd. - Key offerings; SWOT; 15.10 ExlService Holdings Inc.; ExlService Holdings Inc. - Overview; ExlService Holdings Inc. - Business segments; ExlService Holdings Inc. - Key offerings; ExlService Holdings Inc. - Segment focus; SWOT; 15.11 Genpact Ltd.; Genpact Ltd. - Overview; Genpact Ltd. - Business segments; Genpact Ltd. - Key news; Genpact Ltd. - Key offerings; Genpact Ltd. - Segment focus; SWOT; 15.12 HCL Technologies Ltd.; HCL Technologies Ltd. - Overview; HCL Technologies Ltd. - Business segments; HCL Technologies Ltd. - Key news; HCL Technologies Ltd. - Key offerings; HCL Technologies Ltd. - Segment focus; SWOT; 15.13 Hexaware Technologies Ltd.; Hexaware Technologies Ltd. - Overview; Hexaware Technologies Ltd. - Product / Service; Hexaware Technologies Ltd. - Key offerings; SWOT; 15.14 Infosys Ltd.; Infosys Ltd. - Overview; Infosys Ltd. - Business segments; Infosys Ltd. - Key news; Infosys Ltd. - Key offerings; Infosys Ltd. - Segment focus; SWOT; 15.15 IBM Corp.; IBM Corp. - Overview; IBM Corp. - Business segments; IBM Corp. - Key news; IBM Corp. - Key offerings; IBM Corp. - Segment focus; SWOT; 15.16 KPMG International Ltd.; KPMG International Ltd. - Overview; KPMG International Ltd. - Product / Service; KPMG International Ltd. - Key offerings; SWOT; 15.17 McKinsey and Co.; McKinsey and Co. - Overview; McKinsey and Co. - Product / Service; McKinsey and Co. - Key offerings; SWOT; 15.18 Mphasis Ltd.; Mphasis Ltd. - Overview; Mphasis Ltd. - Product / Service; Mphasis Ltd. - Key news; Mphasis Ltd. - Key offerings; SWOT
16 Appendix: 16.1 Scope of the report; Market definition; Objectives; Notes and caveats; 16.2 Inclusions and exclusions checklist; Inclusions checklist; Exclusions checklist; 16.3 Currency conversion rates for US$; Currency conversion rates for US$; 16.4 Research methodology; Research methodology; 16.5 Data procurement; Information sources; 16.6 Data validation; Data validation; 16.7 Validation techniques employed for market sizing; Validation techniques employed for market sizing; 16.8 Data synthesis; Data synthesis; 16.9 360 degree market analysis; 360 degree market analysis; 16.10 List of abbreviations; List of abbreviations

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