Global Field Service Management Software Market 2016-2020
About Field Service Management Software
FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes. The high management visibility in field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Software-as-a-Service (SaaS), and a hybrid of the two. It offers enterprises with several benefits including cost savings, enhanced productivity, and customer satisfaction.
Technavio’s analysts forecast the global field service management software market to grow at a CAGR of 11.30% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global field service management software market for 2016-2020. To calculate the market size, the report considers revenue generated from the sales of packaged FSM software, including maintenance and subscriptions/ services.
The market is divided into the following segments based on geography:
Technavio Announces the Publication of its Research Report – Global Field Service Management Software Market 2016-2020
Technavio recognizes the following companies as the key players in the global field service management software market: Astea International, ClickSoftware, IFS, Oracle, SAP, and ServiceMax.
Other Prominent Vendors in the market are: Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act, Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, and Trimble Navigation.
Commenting on the report, an analyst from Technavio’s team said: “The increasing adoption of mobile devices for professional purposes is a major trend in the global FSM software market. Enterprises are adopting FSM mobile apps to communicate with their field service staff on-site. These apps bridge the information gap between the service organization and its field service technicians. It is used the staff to diagnose issues, determine the information and equipment that are required, and deploy them on the client site.”
According to the report, with the rise of cloud computing in the global FSM market, a large number of enterprises are opting to host their software solutions off-site. For these enterprises, switching to a cloud-based SaaS model eases the burden on IT departments and allows external service providers to provide support and maintenance to their users. Enterprises of all sizes are deploying SaaS-based solutions as it is economical, can be accessed from anywhere and provides all functionalities at the lowest total cost of ownership (TCO).
Further, the report states that open-source FSM solutions are posing a serious threat to on-premises and cloud-based FSM market. It can be downloaded and run on all platforms and are becoming increasingly popular in developing economies such as India and China. Most of the small-scale enterprises in these countries cannot afford to invest in expensive on-premises and cloud-based FSM software. Thus, enterprises are adopting open-source solutions, which requires no capital investment.
Astea International, ClickSoftware, IFS, Oracle, SAP, ServiceMax, Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act, Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, Trimble Navigation.