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Global Field Service Management Software Market 2016-2020

Global Field Service Management Software Market 2016-2020

About Field Service Management Software

FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes. The high management visibility in field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Software-as-a-Service (SaaS), and a hybrid of the two. It offers enterprises with several benefits including cost savings, enhanced productivity, and customer satisfaction.

Technavio’s analysts forecast the global field service management software market to grow at a CAGR of 11.30% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global field service management software market for 2016-2020. To calculate the market size, the report considers revenue generated from the sales of packaged FSM software, including maintenance and subscriptions/ services.

The market is divided into the following segments based on geography:

  • APAC
  • Europe
  • MEA
  • North America
  • South America
Technavio's report, Global Field Service Management Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Astea International
  • ClickSoftware
  • IFS
  • Oracle
  • SAP
  • ServiceMax
Other prominent vendors
  • Comarch
  • CORESYSTEMS
  • FieldAware
  • Infor
  • Key2Act
  • Microsoft
  • MSI Data
  • Praxedo
  • Retriever Communications
  • ServicePower
  • ServiceTrade
  • Trimble Navigation.
Market driver
  • Increased demand for SaaS-based FSM solutions
  • For a full, detailed list, view our report
Market challenge
  • Threat from open-source FSM software
  • For a full, detailed list, view our report
Market trend
  • Introduction of mobile field service app
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global Field Service Management Software Market 2016-2020

Technavio recognizes the following companies as the key players in the global field service management software market: Astea International, ClickSoftware, IFS, Oracle, SAP, and ServiceMax.

Other Prominent Vendors in the market are: Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act, Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, and Trimble Navigation.

Commenting on the report, an analyst from Technavio’s team said: “The increasing adoption of mobile devices for professional purposes is a major trend in the global FSM software market. Enterprises are adopting FSM mobile apps to communicate with their field service staff on-site. These apps bridge the information gap between the service organization and its field service technicians. It is used the staff to diagnose issues, determine the information and equipment that are required, and deploy them on the client site.”

According to the report, with the rise of cloud computing in the global FSM market, a large number of enterprises are opting to host their software solutions off-site. For these enterprises, switching to a cloud-based SaaS model eases the burden on IT departments and allows external service providers to provide support and maintenance to their users. Enterprises of all sizes are deploying SaaS-based solutions as it is economical, can be accessed from anywhere and provides all functionalities at the lowest total cost of ownership (TCO).

Further, the report states that open-source FSM solutions are posing a serious threat to on-premises and cloud-based FSM market. It can be downloaded and run on all platforms and are becoming increasingly popular in developing economies such as India and China. Most of the small-scale enterprises in these countries cannot afford to invest in expensive on-premises and cloud-based FSM software. Thus, enterprises are adopting open-source solutions, which requires no capital investment.

Companies Mentioned

Astea International, ClickSoftware, IFS, Oracle, SAP, ServiceMax, Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act, Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, Trimble Navigation.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Major countries considered
    • Major vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
    • Process of FSM
      • Table Process of FSM
    • Benefits of FSM software
  • Key market insights
    • Enhanced customer experience in FSM with M2M
    • Wearable technology in FSM
  • Market landscape
    • Global FSM software market
      • Table Global FSM software market 2015-2020 ($ billions)
  • Market segmentation by deployment models
    • Deployment models
      • Table Deployment models for FSM
    • Global FSM software market by deployment models
      • Table Global FSM software market by deployment models 2015 (% share)
      • Table Difference between on-premises and SaaS-based FSM software
  • Geographical segmentation
    • Global FSM software market by geography
      • Table Global FSM software market by geography 2015-2020 (% share)
    • Global FSM software market by geography (revenue)
      • Table Global FSM software market by geography 2015-2020 ($ billions)
  • Buying criteria
    • Table Buying criteria for FSM
  • Market drivers
    • Increased demand for SaaS-based FSM solutions
    • Increased need to control and reduce service cost
    • Increased need to drive workforce productivity
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • Threat from open-source FSM software
      • Table Open-source FSM software
    • High product and upgradation costs
    • Lack of skilled professionals
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Introduction of mobile field service apps
    • Use of predictive analytics in FSM software
    • Emergence of IoT in FSM
      • Table Workflow of FSM software using IoT
  • Five forces model
    • Table Five forces model
  • Vendor landscape
    • Competitive scenario
      • Table Pricing models
    • Vendor highlights
      • Table Vendor key news
      • Table Major mergers and acquisitions in global FSM software market
    • Vendor matrix
      • Table Vendor matrix
    • Competitive rating
      • Table Competitive rating
    • Description of major vendors
    • Other prominent vendors
      • Table Other prominent vendors
  • Appendix
    • List of abbreviations
  • Explore Technavio

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