Global Customer Experience Management Market 2023-2027

Global Customer Experience Management Market 2023-2027

The customer experience management market is forecasted to grow by USD 12,555.32 mn during 2022-2027, accelerating at a CAGR of 15.23% during the forecast period. The report on the customer experience management market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by an increasing focus on customer-centricity among organizations, growing digital transformation in retail and healthcare industries increasing demand for CEM solutions, and growing changes in consumer behavior.

Technavio's customer experience management market is segmented as below:

By Component

• Solution
• Service

By Deployment

• On-premises
• Cloud

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the growing recent developments in the global CEM market as one of the prime reasons driving the customer experience management market growth during the next few years. Also, growing artificial intelligence (AI) and machine learning (ML) integration into CEM solutions and growing demand for CEM solutions in emerging markets will lead to sizable demand in the market.

The report on the customer experience management market covers the following areas:

• Customer experience management market sizing
• Customer experience management market forecast
• Customer experience management market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer experience management market vendors that include Adobe Inc., Avaya Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., International Business Machines Corp., Medallia Inc., Microsoft Corp., NICE Ltd., Nokia Corp., Open Text Corp., Oracle Corp., Qualtrics LLC, SAP SE, SAS Institute Inc., Service Management Group, Sprinklr Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk Inc., and Ignite Enterprise Software Solutions Inc. Also, the customer experience management market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth. Show more