Global Cloud-Based PBX Market 2020-2024

Global Cloud-based PBX Market 2020-2024

Technavio has been monitoring the cloud-based PBX market and it is poised to grow by $ 23.89 bn during 2020-2024 progressing at a CAGR of 18% during the forecast period. Our reports on cloud-based PBX market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the growing adoption of cloud-based solutions, implementation of cloud based PBX reduces TCO, and high operational flexibility. In addition, the growing adoption of cloud-based solutions is anticipated to boost the growth of the market as well.

The cloud-based PBX market analysis include end user segments and geographic lanscapes.

Technavio's cloud-based PBX market is segmented as below:

By End-user

  • SMEs
  • Large enterprises
By Geographic Landscape
  • North America
  • Europe
  • APAC
  • South America
  • MEA
This study identifies increased popularity of VOLTE among enterprises as one of the prime reasons driving the cloud-based PBX market growth during the next few years. Also, availability of integrated mobile voice and data applications at relatively low prices will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our cloud-based PBX market covers the following areas:
  • Cloud-based PBX Market sizing
  • Cloud-based PBX Market forecast
  • Cloud-based PBX Market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based PBX market vendors that include Avaya Holdings Corp., Cisco Systems Inc., Fusion Connect Inc., LogMeIn Inc., Microsoft Corp., NEC Corp., Nextiva Inc., Panasonic Corp., RingCentral Inc., and Vonage Holdings Corp. Also, the cloud-based PBX market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.


  • Executive Summary
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market characteristics
    • Value chain analysis
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2019
    • Market outlook: Forecast for 2019 - 2024
      • Table Global - Market size and forecast 2019 - 2024 ($ billion)
      • Table Global market: Year-over-year growth 2019 - 2024 (%)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis 2019 & 2024
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2019
  • Market Segmentation by End-user
    • Market segments
      • Table End-user - Market share 2019-2024 (%)
    • Comparison by End-user
      • Table Comparison by End-user
    • SMEs - Market size and forecast 2019-2024
      • Table SMEs - Market size and forecast 2019-2024 ($ billion)
      • Table SMEs - Year-over-year growth 2019-2024 (%)
    • Large enterprises - Market size and forecast 2019-2024
      • Table Large enterprises - Market size and forecast 2019-2024 ($ billion)
      • Table Large enterprises - Year-over-year growth 2019-2024 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user
  • Customer Landscape
    • Overview
      • Table Customer landscape
  • Geographic Landscape
    • Geographic segmentation
      • Table Market share by geography 2019-2024 (%)
    • Geographic comparison
      • Table Geographic comparison
    • North America - Market size and forecast 2019- 2024
      • Table North America - Market size and forecast 2019-2024 ($ billion)
      • Table North America - Year-over-year growth 2019-2024 (%)
    • Europe - Market size and forecast 2019-2024
      • Table Europe - Market size and forecast 2019-2024 ($ billion)
      • Table Europe - Year-over-year growth 2019-2024 (%)
    • APAC - Market size and forecast 2019-2024
      • Table APAC - Market size and forecast 2019-2024 ($ billion)
      • Table APAC - Year-over-year growth 2019-2024 (%)
    • South America - Market size and forecast 2019- 2024
      • Table South America - Market size and forecast 2019-2024 ($ billion)
      • Table South America - Year-over-year growth 2019-2024 (%)
    • MEA - Market size and forecast 2019-2024
      • Table MEA - Market size and forecast 2019-2024 ($ billion)
      • Table MEA - Year-over-year growth 2019-2024 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity by geography
      • Table Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Trends
    • Volume driver - Demand led growth
      • Implementation of cloud-based PBX reduces TCO
      • Growing adoption of cloud-based solutions
      • Cloud-based PBX provides high operational flexibility
      • High operational flexibility
    • Market challenges
      • Signaling issues
      • Network security issues
      • Connectivity problems
        • Table Impact of drivers and challenges
    • Market trends
      • Convergence of VoIP, PBX, and UC for effective communication
      • Backend analytics are becoming a predominant element of cloudbased PBX
      • Increased popularity of VoLTE among enterprises
  • Vendor Landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
      • Table Industry risks
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Market positioning of vendors
    • Avaya Holdings Corp.
      • Table Avaya Holdings Corp. –Overview
      • Table Avaya Holdings Corp. - Business segments
      • Table Avaya Holdings Corp. - Key news
      • Table Avaya Holdings Corp. - Key offerings
      • Table Avaya Holdings Corp. - Segment focus
    • Cisco Systems Inc.
      • Table Cisco Systems Inc. –Overview
      • Table Cisco Systems Inc. - Business segments
      • Table Cisco Systems Inc. - Key news
      • Table Cisco Systems Inc. - Key offerings
      • Table Cisco Systems Inc. - Segment focus
    • Fusion Connect Inc.
      • Table Fusion Connect Inc. –Overview
      • Table Fusion Connect Inc. - Product and service
      • Table Fusion Connect Inc. - Key offerings
    • LogMeIn Inc.
      • Table LogMeIn Inc. –Overview
      • Table LogMeIn Inc. - Business segments
      • Table LogMein Inc. - Key news
      • Table LogMeIn Inc. - Key offerings
    • Microsoft Corp.
      • Table Microsoft Corp. –Overview
      • Table Microsoft Corp. - Business segments
      • Table Microsoft Corp. - Key news
      • Table Microsoft Corp. - Key offerings
      • Table Microsoft Corp. - Segment focus
    • NEC Corp.
      • Table NEC Corp. –Overview
      • Table NEC Corp. - Business segments
      • Table NEC Inc. - Key news
      • Table NEC Corp. - Key offerings
      • Table NEC Corp. - Segment focus
    • Nextiva Inc.
      • Table Nextiva Inc. –Overview
      • Table Nextiva Inc. - Product and service
      • Table Nextiva Inc. - Key offerings
    • Panasonic Corp.
      • Table Panasonic Corp. –Overview
      • Table Panasonic Corp. - Business segments
      • Table Panasonic Corp. - Key news
      • Table Panasonic Corp. - Key offerings
      • Table Panasonic Corp. - Segment focus
    • RingCentral Inc.
      • Table RingCentral Inc. –Overview
      • Table RingCentral Inc. - Business segments
      • Table Ring Central Inc. - Key news
      • Table RingCentral Inc. - Key offerings
      • Table RingCentral Inc. - Segment focus
    • Vonage Holdings Corp.
      • Table Vonage Holdings Corp. –Overview
      • Table Vonage Holdings Corp. - Business segments
      • Table Vonage Holdings Corp. - Key news
      • Table Vonage Holdings Corp. - Key offerings
      • Table Vonage Holdings Corp. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research Methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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