Category: eCRM
eCRM market research reports by IDC
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Salesforce Connections 2025: The Agentic Workforce Goes Live
This IDC Market Note highlights the announcements from Salesforce Connections 2025. Salesforce Connections 2025 showcased the company's deepening investment in AI-driven enterprise automation through Agentforce, its platform for building and deploying digital agents across marketing, sales, commerce ... Read More
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Worldwide Customer Communications Management Software Forecast, 2024–2028
Worldwide Customer Communications Management Software Forecast, 2024–2028 This IDC study provides the market size of the worldwide customer communications management software market in the CY23 and a five-year forecast through 2028 by geographic region and deployment type. It includes continued adju ... Read More
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Worldwide Customer Experience Software Forecast, 2022–2026
Worldwide Customer Experience Software Forecast, 2022–2026 This IDC study forecasts the worldwide revenue for the customer experience software market for the 2022–2026 period."A good customer experience is a table stake in the new digital economy. And that requires a plethora of applications, proces ... Read More
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