Worldwide UCaaS Service Provider Forecast, 2023–2027

Worldwide UCaaS Service Provider Forecast, 2023–2027

This IDC study examines the worldwide unified communications–as-a-service (UCaaS) market for 2022–2027, with market growth forecasts by the United States versus the rest of the world. A five-year growth forecast for this market is shown for 2023–2027. "The opportunity to seize the day in UCaaS is here for telcos and cable companies. Buyers want solutions, yet it will take a diligent effort to stay with what it takes to succeed," said Denise Lund, research vice president, Worldwide UC&C and Telecom at IDC. "Success in UCaaS means not only garnering volume but also establishing oneself as a provider that inspires buyers to enable more complex unified communications use cases and ones that firmly establish voice as a must-have in omni-channel communications between employees and with customers."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
UCaaS Spending Expectations
Ease and Customizability of BYOC into Collaboration Environment
Ongoing Migration to Cloud-Based UC
UCaaS Price Pressure
Economic Outlook
Significant Market Developments
Changes from Prior Forecast
Market Definition
Unified Communications as a Service
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