Report cover image

Worldwide IT Service Management Software Forecast, 2024–2028

Publisher IDC
Published Jul 27, 2024
Length 11 Pages
SKU # IDC19024007

Description

Worldwide IT Service Management Software Forecast, 2024–2028


This IDC study presents a 2024–2028 forecast for the IT service management (ITSM) software market as of June 2024. The study particularly discusses the impact of organizations' investment in artificial intelligence (AI), both in ITSM software and in other areas of technology that ITSM software supports and enables."As organizations renew their business and operations with AI, that push drives demand for IT service management software to both support and enable the shift," said Snow Tempest, research manager, IT Service Management at IDC.

Please Note: Extended description available upon request.

Table of Contents

11 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Automation and AI

Digital-First Operations and Collaboration

Hybrid Long Term

Inhibitors

Changing Roles in IT

AI and Automation May Shift the Revenue Models for the Market

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us