Worldwide and U.S. Outsourced Document Services Forecast, 2020–2024
This IDC study analyzes the outsourced document services marketplace: in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Forecast, 2019–2023 (IDC #US43832919, July 2019).Please note that any revenue generated by centralized services that are included as a component of a managed print and document services (MPDS) or basic print services (BPS) contract is excluded from this forecast. That revenue is included in Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2019–2023 (IDC #US44634119, March 2020), which will be updated in July 2020. In addition, the business process outsourcing (BPO) document services segment is covered in Worldwide Document Workflow Automation and Optimization Forecast, 2020–2024 (IDC #US45912220, May 2020)."The outsourced document services market continues to represent a sizable opportunity for hardcopy vendors and other print and document-related service providers," says Robert Palmer, research vice president, IDC Imaging, Printing, and Document Solutions. "While the COVID-19 pandemic will delay certain strategic initiatives near term, the ODS market is expected to rebound once business operations are back up and running because the benefits related to outsourcing and digital transformation are simply too compelling to ignore."
Please Note: Extended description available upon request.
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