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Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns

Publisher IDC
Published Sep 28, 2023
Length 14 Pages
SKU # IDC18202368

Description

Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns


This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2023 to 2027."IDC survey research data reveals that even in the current climate of possible recession and inflation activities, investment in customer experience is one of the three top IT initiatives most immune to budget cuts," says Mary Wardley, program VP, Customer Service and Contact Center Applications, "Line-of-business respondents placed it as second-most immune. Such a high placement in the responses reflects the importance that initiatives that impact the customer and their experience have become within organizations."

Please Note: Extended description available upon request.

Table of Contents

14 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Deployment Type
Geography
Market Context
Drivers and Inhibitors
Drivers
COVID-19 Recovery
Unemployment/Job Creation — Automation and Innovation
AI and Generative AI Technologies
Inhibitors
Inflation
The Russia–Ukraine War
Significant Market Developments
Changes from Prior Forecast
Methodology
Historical and Forecast Market Values and Exchange Rates
Market Definition
Related Research

Pricing

Currency Rates
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