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Worldwide Customer Service Applications Software Forecast, 2022-2026

Publisher IDC
Published Sep 28, 2022
Length 13 Pages
SKU # IDC17414690

Description

Worldwide Customer Service Applications Software Forecast, 2022-2026

This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026."Customer service applications continue to evolve in the broader customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer Care and CRM. "Efficiency and productivity are just two of the key gains made with these technologies. Of greater importance is the customer care professional's quality of work and work satisfaction that greatly increase when accuracy is increased and automation offloads tedious tasks in favor of higher-order human decision-making tasks."

Please Note: Extended description available upon request.

Table of Contents

13 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Post-COVID-19 Pandemic
Unemployment/Job Creation — Automation and Innovation
AI Technologies
Inhibitors
Inflation
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

Pricing

Currency Rates
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