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Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom

Publisher IDC
Published Sep 29, 2023
Length 12 Pages
SKU # IDC18202386

Description

Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom


This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2022, valued at $77.1 billion."The market year 2022 was supposed to be a return to 'business as normal' — meaning, without the pall of the COVID-19 pandemic. For most of the year, it did but with concerns of inflation and recession creeping in," said Mary Wardley, program vice president, Customer Service and Contact Center Applications at IDC. "However, the year finished with the explosion of Open AI's ChatGPT in November, which changed the projection of what the software world would look like for the foreseeable future. For CRM applications providers, the potential for radically changing the customer experience starts with generative AI."

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

Pricing

Currency Rates
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