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Worldwide Customer Communications Management Software Forecast, 2024–2028

Publisher IDC
Published Dec 11, 2024
Length 17 Pages
SKU # IDC19417115

Description

Worldwide Customer Communications Management Software Forecast, 2024–2028


This IDC study provides the market size of the worldwide customer communications management software market in the CY23 and a five-year forecast through 2028 by geographic region and deployment type. It includes continued adjustments of technology spend influenced by the recession, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2028. This document updates the market forecast included in Worldwide Customer Communications Management Software Forecast, 2023–2027: Interactive Experiences See Slower Adoption (IDC #US51126323, August 2023)."The economic challenges of 2023 and the introduction of GenAI influenced the decline in communications technology spend as buyers sought to shift budgets for the new GenAI projects," said Marci Maddox, research vice president, IDC's Digital Experience Strategies research. "Flat to declining growth in 2023, and an early indicator of spending in 2024, will influence the five-year forecast for the CCM market as conservative investment continues for communications solutions."

Table of Contents

17 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Generative AI

Expanding Reach

Platform Modernization

Inhibitors

Global Economy

Market Saturation

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research

Pricing

Currency Rates
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