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Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

This IDC study examines the worldwide contact center applications market for 2013–2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads in the most visible manifestation of organizational digital transformation," said Mary Wardley, VP, CRM Applications and Customer Experience. "As such the coming together of systems that enable a timely contextual response to customer needs is critical. A misstep in handling or inaccurate handling broadcasts a lack of internal order."

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year

Genesys Telecommunications Laboratories

Verint

NICE Systems

Market Context

Significant Market Developments

Methodology

Market Definition

Related Research


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Genesys Telecommunications Laboratories
Verint
NICE Systems
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

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