Western European Business Voice Platforms and Services Landscape in 2020

Western European Business Voice Platforms and Services Landscape in 2020

The landscape of voice platforms and services used by Western European businesses is in a process of transition. This IDC study provides an overview of adoption trends in business voice services and platforms in Western Europe and offers two kinds of metric for assessing the pace of change. The first looks at end-user licenses or extensions in use, and the other looks at revenue for voice connectivity services and IP voice equipment.The document contains a 2015–2020 forecast for Western Europe by the type of business fixed voice licenses/extensions and another forecast by business voice services revenue and on-premises IP voice equipment revenue. It closes with IDC's vision of the Western European market in 2020 and with recommendations for CSPs."Business voice platforms have a fairly long lifecycle, and changes are taking place gradually. CSPs must therefore take into account where the platforms and services market landscape is going to be in 2020, because this is already shaping their customers' decisions. For business voice communication services providers, 2020 is just around the corner." — Program Manager Michael Vorisek, IDC CEMA

IDC Opinion
In This Study
Situation Overview
Future Outlook
Essential Guidance
View Yourself Primarily as an IP Voice Services Provider
Assist Customers in Migrating Toward IP Voice
Do Not Sell Voice, Sell Communications and Collaboration
Use Third-Party Cloud Collaboration Services as a Driver
Federate Services Across Fixed and Mobile Networks
Call Control View
Public Network Based Call Control
Premises-Based Call Control
Hosted Call Control
Connection View
TDM Voice Services
IP Voice Services
On-Premises IP Voice Equipment
Learn More
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