Five Things to Watch in UC&C for 2022

Five Things to Watch in UC&C for 2022

This IDC Market Perspective provides insight for technology buyers into five key areas that we feel will impact the worldwide unified communications and collaboration (UC&C) market in 2022 and beyond. "Expectations for the second half of 2021 were that many employees would return to the office, but the ongoing COVID-19 pandemic produced new variants that forced organizations to keep their employees mostly working from home. This continues into 2022," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "Meanwhile, the UC&C market and technologies continue to adapt and grow to meet these new work realities."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Total Worldwide UC&C Market Revenue Will Reach $62.7 Billion in 2022, Growing at 13.7% y/y
Video Huddle Room Revenue Grew a Robust 24.2% y/y in 2021; Healthy Growth Will Continue in 2022
Up to 50% of Enterprise UC&C Deployments Will Be Managed, in Whole or in Part, by Cloud-Based Management Solutions by 2023
In a Unified Approach, 20% of Businesses Will Consider Employee Access to Informal Contact Center Features as a UC&C Decision Driver in 2022
Evangelism of Ideation Rooms/Spaces/Hubs Will Increase in 2022
Advice for the Technology Supplier
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