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Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands

Publisher IDC
Published Sep 08, 2023
Length 9 Pages
SKU # IDC18180723

Description

Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands


This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits.

Please Note: Extended description available upon request.

Table of Contents

9 Pages
IDC Opinion
In This Vendor Profile
Situation Overview
Company Overview
Company Strategy
Product and Service Offerings
Generative AI Chatbot
Human Cloud
Voice to Digital
Customer Reporting, Insights, and Analytics
Tech Stack
Key Differentiators
How Simplr Works
Future Outlook
Areas of Investment
Market Accelerators
Essential Guidance
Advice for Simplr
Learn More
Related Research

Pricing

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How Do Licenses Work?

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  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

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