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ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond

Publisher IDC
Published Aug 19, 2024
Length 9 Pages
SKU # IDC19104021

Description

ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond


The IDC Market Perspective discusses ServiceNow's Knowledge 2024 conference, held in Las Vegas, that showcased ServiceNow's advancements in AI integration across various business domains, emphasizing automation and AI-enhanced workflows. Key highlights included increased scalability, significant AI-related partnerships with Microsoft and NVIDIA, and new features for technology practices as well as other business functions. "ServiceNow's Knowledge 2024 showcased a robust technology platform that can work as a basis for AI-enabled transformation in automating workflows, enhancing productivity, and redefining customer and employee experiences across industries," said Snow Tempest, research manager for IT Service Management at IDC.

Table of Contents

9 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Industry Dynamics

Platform

Scale

Partnerships and Alliances: AI Partnerships with Microsoft and NVIDIA

Market Strategies: Plans for Incorporating AI into Technical and Business Workflows — AI for No-Code and Code Workflows, Proactive IT Service Management, and Employee Experience

AI Road Map: From Now Assist to My Assist

Scenarios/Use Cases: Technology Workflows Announcements

Advice for the Technology Leader

IDC's Point of View

Learn More

Related Research

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