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ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships

Publisher IDC
Published Mar 13, 2024
Length 5 Pages
SKU # IDC18629853

Description

ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships


This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into its products and at developing large language models. The content also explores ServiceNow's collaborations with IT consultants and cloud providers and its focus on industry-specific GenAI solutions."Given the potential for both risks and gains from generative AI, key partnerships can help customers feel more confident as they adopt new technologies," said Snow Tempest, research manager, IT Service Management at IDC.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
ServiceNow's Generative AI–Enhanced Features
Partnerships for Generative AI Development
Partnerships for Generative AI Deployment
Outlook
Considerations for IT Leaders
Learn More
Related Research
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